Jimmy John's

4.0
183 reviews

About

Sandwich Restaurant

Location

Jimmy John's
62 B S Royal St, Mobile, AL
36602, United States

Hours

Reviews

4.0
183 reviews
5 stars
103
4 stars
37
3 stars
9
2 stars
6
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and poor service.

Food Quality

Many customers enjoyed the sandwiches and described them as delicious, but there were complaints about incorrect orders and food quality inconsistencies.

Operational Issues

Several reviews highlighted issues with store hours and reliability, with customers expressing frustration over the location being closed during posted hours.

Cleanliness

The restaurant was generally noted as clean, but there were isolated reports of unsanitary conditions.

Speed of Service

While many customers appreciated the fast service, there were complaints about slow service during busy times.
  • KR
    Khristy Reid
    3 days ago
    1.0
    This used to be my favorite Sammy shop but they have definitely gone down hill. And I don’t just mean this location. But my order today was really sad. My Turkey Tom had minimal toppings even for an original that only has meat lettuce and mayo that’s terrible. I mean that’s really bad for the cost. I also paid for a side of kickin ranch that I didn’t get. I mean what your charging at least put some meat on the damn thing and give me my ranch I paid for.
  • JC
    John Campbell
    Jan 5, 2026
    2.0
    Went there twice last weekend, ordered on App both times, both times, the order was not started until after I arrived and both times, the person making the order, grabbed bread out of the day old bin. Sandwiches were terrible.
  • EC
    Ein Cliburn
    Dec 4, 2025
    5.0
    I work in the trustmark building just down the street and have multiple other places I could get my food from on my way to and from work However I always go to this Jimmy Johns because the staff is always so nice, they are always in good spirits and happy to see me. When I make my order on the app it is ready for me by the time I arrive and I am always greeted with a smile. Recently this location has added a Dunkin Donuts creating a Dunkin/Jimmy Johns fusion location similar to a classic KFC/Pizza Hut of old and it is fantastic. Mike was very proud of the work he put into his presentation when I walked in to see the renovations and changes they had made. I am genuinely very Happy to see my favorite lunch spot reopen with the additional coffee/donut spot
  • VV
    VICTORIA
    Sep 26, 2025
    4.0
    I ordered the bacon ranch grilled chicken sandwich. The sandwich was good it was just I didn't ask for onions and they were on there also the bread was a tab bit burnt. Other than that the salt and vinegar chips were good. Check them out.
  • DN
    Daniel Neo
    Aug 3, 2025
    2.0
    I've never been to a slow Jimmy John's before, but here it is. Very bad customer service, the cashier didn't speak a word to me and just looked very annoyed