Dunkin'

Reviews

• KN

  Kylie Nolen

  Nov 10, 2025
  3.0
  ordered through doordash, 2/3 drinks came completely spilled in the bag. I just think y’all need to get actual cup holders. Because placing them in a plastic bag with think pieces of cardboard to “hold” them is not the move.
• KP

  Keziah Preston

  Nov 6, 2025
  1.0
  The food was poor, the service was poor, just a poor experience. I don't think I'll go back
• CU

  Cortney Underwood

  Nov 5, 2025
  2.0
  I had asked for a cookie butter cold brew which looks like the first photo. The lady at the window handed me just a regular iced coffee with the cookie butter flavor with no cold foam or cookie butter on top which is the second photo. I went inside hoping to have my issue resolved and all the lady did was put cold foam on it with no cookie crumbles on top and just handed it back… which I still said it wasn’t made correctly and they didn’t care. All I gotta say is that if I’m paying $5 to order something that I’ve ordered plenty of times before and it’s always been correct and then I get this lazy put together coffee, I shouldn’t have to still be disappointed when you don’t correct the coffee the way it is supposed to be made according to the recipe and setup. I am greatly disappointed with the quality of the coffee and the service to correct the issue.
• YS

  Yvonne Smith

  Oct 24, 2025
  2.0
  The worst customer service in my opinion. How do you have 5 ppl working and not 1 person bothers to work the counter?
• AM

  Anne Martin

  Sep 28, 2025
  1.0
  Unprofessional staff overshadowed a kind manager This was my first visit to Dunkin’ Donuts. I ordered the $6 breakfast meal deal (iced coffee with almond milk and butter pecan, bacon egg & cheese sandwich, and hash browns). The coffee was fine, but the food was disappointing—cold hash browns, a sandwich in a wrinkled wrapper, and a bag with green residue on it, though I hadn’t ordered anything with guacamole. I returned to the drive-thru to ask for a remake, but the employees seemed frustrated, and multiple staff members stared out at me while I waited, which felt uncomfortable. I eventually left, but later the manager, Christine (or Christy), kindly called me and encouraged me to return so my first experience wouldn’t end badly. She was professional and truly the only bright spot of the visit. Unfortunately, the in-store environment was worse—employees were joking with profanity, ignoring customers, and a man (possibly an employee out of uniform) was loudly carrying on at the counter. When I finally received the remake, the English muffin sandwich was no better. It appeared to have been microwaved inside the same balled-up wrapper, with the bacon and egg from the first sandwich reused. The muffin wasn’t toasted, and the sandwich was stuck to the paper. By then, I had no intention of eating it—I only wanted to see if the second attempt would be redeeming, but it wasn’t. Bottom line: The manager cared and tried to make it right, but the staff and overall environment were unprofessional and unwelcoming. Sadly, I won’t be returning to Dunkin Donuts. I'll stick my regular local coffee shop.

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