Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.9
173 reviews
5 stars
95
4 stars
30
3 stars
11
2 stars
5
1 star
32
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the food as delicious, fresh, and well-prepared, particularly highlighting the cheesesteaks and fries.
Service Issues
There were numerous complaints about rude and unprofessional staff, with several customers reporting negative interactions and poor customer service experiences.
Management
While some customers appreciated the friendliness of the management, others noted a lack of effective management in addressing staff behavior and customer complaints.
Cleanliness
Several reviews commended the cleanliness of the establishment, although some customers reported unsanitary conditions during their visits.
Speed of Service
While many customers enjoyed fast service, others experienced long wait times and issues with order accuracy.
- DSDesire’ Shanice2 days ago1.0I’ve dined in at Charley’s multiple times, at many different locations in different states including this location, and today was the first time ever being told I only get 1 free drink refill, otherwise it’s $1.50. That’s ridiculous and bad business. You pay $3 plus for a drink just to be told only 1 free refill???
- ZMZack Moses6 days ago5.0I came in today for the first time and got 2 meals for me and my coworker,,both were made accurately and well,so we will definitely be back for lunch.Holly had excellent customer service and the staff in the back was friendly as well.Definitely would recommend giving them a try!
- DBDiorDior BDec 31, 20251.0Today Dec. 31st, my family and I decided to try Charleys inside the mobile mall. My son had cold fries which had to be made over why my food (Philly cheese streak was made wrong but also dry. Lady taking order did not listen well. Also my lemonade was tart. My husband cajin fries had to much seasoning till it was to salty for him to eat MONEY WASTED. I sure hope it gets better for others.
- MMMS_251Dec 27, 20255.0Great food! Good service! Friendly atmosphere and a big thumbs up to the manager for maintaining a CLEAN place for his customers!!! That’s hard to find now days. I definitely recommend stopping by Charles PhillySteak inside Bel Air Mall.
- PEPatricia EdwardsDec 22, 20255.0Food was hot and fresh! Dave made the experience an awesome visit! He was very knowledgeable and accommodating to what was offered and serve! Thanks Dave!
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at Bel Air Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does Charleys Cheesesteaks at Bel Air Mall offer delivery service?
No, Charleys Cheesesteaks at Bel Air Mall does not offer delivery service; delivery is closed every day of the week.
Are there drive-through or pickup options available at Charleys Cheesesteaks in Bel Air Mall?
No, both drive-through and pickup options are not available at this location, as their hours indicate they are closed every day.
What payment methods are accepted at Charleys Cheesesteaks in Bel Air Mall?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa credit cards.
What is the contact phone number for Charleys Cheesesteaks at Bel Air Mall?
You can contact Charleys Cheesesteaks at Bel Air Mall by calling +1 251-725-1974.
Where is Charleys Cheesesteaks located within Bel Air Mall?
Charleys Cheesesteaks is located at 3476 Bel Air Mall, Mobile, AL 36606, USA.
Are there popular shoe stores near Charleys Cheesesteaks at Bel Air Mall?
Yes, nearby shoe stores include House of Hoops by Foot Locker, Kids Foot Locker, Foot Locker, Champs Sports, Journeys, City Gear, and Zumiez, making it convenient for customers to combine shopping and dining.
Which clothing and accessory stores are close to Charleys Cheesesteaks at Bel Air Mall?
Nearby clothing and accessory stores include The Shoppes at Bel Air, Pandora, Spencer's, EXPRESS & ExpressMen, Korset, and New York & Company, offering a variety of shopping options for visitors.
What entertainment and service options are available near Charleys Cheesesteaks at Bel Air Mall?
Nearby entertainment and services include Surge Entertainment (an amusement park and festival), Cellairis and Tekcell Phone and Device Repair for mobile services, and Bel Air Nails for beauty services.
Can I visit other dining options near Charleys Cheesesteaks at Bel Air Mall?
Yes, nearby dining options include P.F. Chang's, a Chinese restaurant, and Cinnabon, a bakery and coffee shop, which are perfect for meals before or after your visit.