Taco Bell

Reviews

• AC

  Austin Cruise

  Mar 29, 2026
  1.0
  Every time I get anything from here the food is always cold or not right, but it's usually always wrong
• SS

  Sam

  Mar 22, 2026
  1.0
  I stopped in at this Taco Bell location in Millbrook around 6:30 PM for a DoorDash pickup and stood at the counter for 3 to 4 minutes without a single greeting or acknowledgment. I had to approach the staff myself just to let them know I was there. I then waited 25 minutes for two orders. The manager — who was present the entire time — made eye contact with me at least 15 times and never once said a word to me. Not a hello, not an update, nothing. She was tossing bags on the counter with zero professionalism or care. The drive-through employee was also in the store and visibly chatted with other DoorDash drivers but completely ignored me the entire time. The only person who spoke to me at all was one employee who briefly told me my orders were being worked on. I appreciate that, but that should be the bare minimum — not the highlight of the visit. The entire atmosphere in this location is cold and unwelcoming. If you ask a question, you feel like you’re bothering them. I’ve been to many Taco Bell locations across different cities and this is a consistent problem — but this location takes it to another level. This is being reported to Tacala LLC, the franchise owner, as well. This is unacceptable and the staff needs retraining on basic customer service.I stopped in at this Taco Bell location in Millbrook around 6:30 PM for a DoorDash pickup and stood at the counter for 3 to 4 minutes without a single greeting or acknowledgment. I had to approach the staff myself just to let them know I was there. I then waited 25 minutes for two orders. The manager — who was present the entire time — made eye contact with me at least 15 times and never once said a word to me. Not a hello, not an update, nothing. She was tossing bags on the counter with zero professionalism or care. The drive-through employee was also in the store and visibly chatted with other DoorDash drivers but completely ignored me the entire time. The only person who spoke to me at all was one employee who briefly told me my orders were being worked on. I appreciate that, but that should be the bare minimum — not the highlight of the visit. The entire atmosphere in this location is cold and unwelcoming. If you ask a question, you feel like you’re bothering them. I’ve been to many Taco Bell locations across different cities and this is a consistent problem — but this location takes it to another level. This is being reported to Tacala LLC, the franchise owner, as well. This is unacceptable and the staff needs retraining on basic customer service.
• VB

  Vanessa Baker

  Mar 16, 2026
  1.0
  Joseph the nite manager was rude nasty and unprofessional will be calling corporate!!!
• BH

  Bonnie Haynes

  Mar 12, 2026
  1.0
  Worst food ever. Was shorted one item on the deluxe box, overcharged us for the empanadas, and chalupas were cold. Not the first time this has happened at this location.
• GD

  Gabrielle Duff

  Mar 5, 2026
  5.0
  I come to this location late after work at night a lot, and it has yet to fail me. AWESOME and QUICK service. No attitudes just vibes. But a huge shoutout to Walker and Josh. Those guys are so polite, hilarious, and quick. They really made my night. You can tell they both enjoy what they do. And they made my nacho fries exactly the way I asked. I've never seen such good service at Taco Bell, period.