McDonald's

3.2
1135 reviews
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Business Details

11 Phillips Dr, Midfield, AL
35228, United States
(205) 923-4859
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11 Phillips Dr, Midfield, AL
35228, United States

Hours

Reviews

3.2
1,135 reviews
5 stars
342
4 stars
204
3 stars
171
2 stars
120
1 star
298

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, dismissive, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Wait Times

Customers consistently experienced long wait times, both in the drive-thru and inside the restaurant, often exceeding 30 minutes.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about freshness and overall quality.

Management Issues

Multiple reviews pointed to ineffective management, with complaints about staff behavior and lack of accountability.
  • JS
    Janayy Savastono
    Jan 3, 2026
    1.0
    The manager at midfield McDonalds is disrespectful with a nasty attitude this lady did not give me my right food when I asked her too she told me she wasn’t going to do it or give me a refund
  • BA
    Big Adrianna
    Dec 30, 2025
    1.0
    Don't order from this McDonald's it's horrible they want answer they phone and they reheat there food if you need tot report something about this department go to bbb website they'll settle it.
  • J_
    Jrock420 _
    Dec 19, 2025
    1.0
    Worst place to ever try to get food when I ordered my meal I ordered it no onions waited 30 minutes just to get the food they messed up the order when I told the lady it was supposed to have no onions and showed the receipt she told me that I was a waste of her time and that she was not replacing the order I told her that I had an onion allergy she said that she did not care and that I needed to leave before her and her employees did something to me
  • SW
    Santavia Williams
    Dec 18, 2025
    1.0
    The service is horrible the wait time is horrible from time to time employees outside waiting for you to walk in to ask your order and how you paying to pocket the money Custer service is a -1 the attitudes just because you came in to order you here to do a job take orders my opinion shut it down or replace the whole crew!!!!!
  • JP
    Jani Parnell
    Dec 17, 2025
    1.0
    The food was the worse and the workers was even worst I was try to explain to them that need to do better an I want 12:21 am an they close an they all so see in drive thru and they don’t say anything or find out anything and also what in order I do don’t get
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 11 Phillips Dr, Midfield, AL?

McDonald's at 11 Phillips Dr is open daily from 5:00 AM to 2:00 AM, except Thursday to Saturday when it is open 24 hours on Thursday and Friday till 2:00 AM or 24 hours on Saturday.

What are the delivery hours for this McDonald's location?

Delivery is available from 5:00 AM to 1:30 AM Monday through Wednesday and Sunday, and from 5:00 AM to 2:00 AM on Thursday. On Friday and Saturday, delivery is available from 4:00 AM to 2:00 AM.