Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,124 reviews
5 stars
343
4 stars
204
3 stars
171
2 stars
119
1 star
287
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being rude, unprofessional, and dismissive towards customers.
Food Quality
Many customers reported receiving cold, poorly prepared food, with complaints about incorrect orders and unsanitary conditions.
Long Wait Times
Customers frequently experienced excessive wait times in both the drive-thru and inside the restaurant, often exceeding 20-30 minutes.
Management Issues
Several reviews pointed to ineffective management, with complaints about staff behavior and lack of accountability for poor service.
Cleanliness
The restaurant was described as dirty and unkempt, contributing to a negative dining experience.
- TAToni Allen4 days ago1.0I ordered 1 cheeseburger for my 2 year old, a mobile order. First I get there and they didn't see my order had to go get my phone. Mind you they aren't busy I get my baby sandwich and it's full of mustard!!!! Take it back and the second sandwich had even more mustard no ketchup and 1 pickle!!!! I just gave it back to them and walked away!!!! I'll never go back and I can stamp that!!!!!
- JRJakerria RingstaffNov 8, 20251.0The worst McDonald ever, they always lying bout everything not working. They never have fries that have seasoning on it. They just terrible period point blank!!!
- MLMichelle LaneNov 7, 20251.0Horrible location. Incorrect orders, slow service. And they can't make the products ordered from the app. Like frappes. Waited 30 mins for two incorrect coffees.
- BLBoss LadiOct 12, 20251.0The store manager is awful. I will never spend money here again. These people are rude & disrespectful and the audacity to steal my money. They gave me cold food and ddnt want to remake it. The manager called me out of my name which was beyond me because I'm sure in her training videos that's something she shouldn't be doing! I know the economy is bad but they need to get rid of that manager she is a disgusting face for the company. Quality is everything and customer service is to. I paid money for a service that's not free I want to be satisfied. Without the customers you have NO BUSINESS NO JOB PERIOD!
- JJJaniceOct 11, 20251.0This would be what I consider the WORST McDonald's that I ever been to. The food quality is extremely poor and the management is horrible. I told the store manager about my experience and she called me a ( dumb cracker) which I never in all my days of living recieved such a bad experience and I just left a without them even replacing my order or not even a refund. This place & the management is awful. Im definitely not a racist but clearly she was with such words. Don't Go save yourself!!!
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 11 Phillips Dr, Midfield, AL?
McDonald's at 11 Phillips Dr is open daily from 5:00 AM to 2:00 AM, except Thursday to Saturday when it is open 24 hours on Thursday and Friday till 2:00 AM or 24 hours on Saturday.
What are the delivery hours for this McDonald's location?
Delivery is available from 5:00 AM to 1:30 AM Monday through Wednesday and Sunday, and from 5:00 AM to 2:00 AM on Thursday. On Friday and Saturday, delivery is available from 4:00 AM to 2:00 AM.
Does this McDonald's have a drive-thru, and what are its hours?
Yes, this McDonald's features a drive-thru. It's open from 5:00 AM to 2:00 AM Monday through Wednesday and Sunday. From Thursday to Saturday, the drive-thru operates 24 hours.
Which payment options are accepted at McDonald's 11 Phillips Dr?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order food online from this McDonald's?
You can order online through their delivery website at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
Does McDonald's offer any contactless or curbside pickup options?
Yes, McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery options.
What nearby places can I visit before or after dining at McDonald's on Phillips Dr?
Nearby, you can visit Onyx House of Style for hair services, Wings Plus for additional dining options, or Mills Pharmacy for medical needs.
Where can I find other fast food options near McDonald's at 11 Phillips Dr?
You can try Hardee’s, which is a nearby fast food and burger restaurant located close to this McDonald's.
What nearby services are available for financial needs near McDonald's?
Nearby financial services include Alabama Title Loans for installment loans and Check Into Cash for financial services and pawn shop needs.