Brand Certified
McDonald's
3.1(1144 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
11 Phillips Dr, Midfield, AL
35228, United States
Certified by McDonald's • Feb 22, 2026
(205) 923-4859
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.1
1,144 reviews
5 stars
344
4 stars
205
3 stars
171
2 stars
120
1 star
304
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff displaying rude attitudes and unprofessional behavior.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Wait Times
Customers consistently experienced long wait times, both in the drive-thru and inside the restaurant, often exceeding 30 minutes.
Food Quality
Several reviews mentioned cold or poorly prepared food, contributing to a negative dining experience.
Management Issues
The management was frequently criticized for being unhelpful and disrespectful, with calls for a complete overhaul of the staff.
- ASAdriana Session4 days ago1.0PLEASE COOPERATE FIRE EVERYBODY PLEASE GET THIS STORE UNDER NEW MANAGEMENT THATS GOING TO STAY OPEN TILL THE CLOSE TIME AND ACTUALLY MAKE FOOD AND NOT COMPLAIN OR TELL CUSTOMERS THEY ONLY SERVING FRIED FOOD
- TMTony MartinFeb 15, 20261.0This is far the worst McDonald's I've ever been too. Worst Customer service ever.
- DFDarrion FergusonFeb 15, 20261.0This place need to be closed down folks that work at this establishment are rude no matter what time of the day folks who work here are getting a free check
- TDTay DardenFeb 15, 20261.0Workers are sitting in the lobby and claimed they are closed
- CCCarter CarterFeb 9, 20261.0Man I hate this place with a passion. The service is always bad and reminds me everytime
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 11 Phillips Dr, Midfield, AL?
McDonald's at 11 Phillips Dr is open daily from 5:00 AM to 2:00 AM, except Thursday to Saturday when it is open 24 hours on Thursday and Friday till 2:00 AM or 24 hours on Saturday.
What are the delivery hours for this McDonald's location?
Delivery is available from 5:00 AM to 1:30 AM Monday through Wednesday and Sunday, and from 5:00 AM to 2:00 AM on Thursday. On Friday and Saturday, delivery is available from 4:00 AM to 2:00 AM.
Does this McDonald's have a drive-thru, and what are its hours?
Yes, this McDonald's features a drive-thru. It's open from 5:00 AM to 2:00 AM Monday through Wednesday and Sunday. From Thursday to Saturday, the drive-thru operates 24 hours.
Which payment options are accepted at McDonald's 11 Phillips Dr?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I order food online from this McDonald's?
You can order online through their delivery website at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
Does McDonald's offer any contactless or curbside pickup options?
Yes, McDonald's offers curbside pickup, delivery, same day delivery, and no-contact delivery options.
What nearby places can I visit before or after dining at McDonald's on Phillips Dr?
Nearby, you can visit Onyx House of Style for hair services, Wings Plus for additional dining options, or Mills Pharmacy for medical needs.
Where can I find other fast food options near McDonald's at 11 Phillips Dr?
You can try Hardee’s, which is a nearby fast food and burger restaurant located close to this McDonald's.
What nearby services are available for financial needs near McDonald's?
Nearby financial services include Alabama Title Loans for installment loans and Check Into Cash for financial services and pawn shop needs.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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