Taco Bell

Reviews

• BW

  braden watkins

  Nov 12, 2025
  1.0
  Came in with a simple order. No substitutions, just normal menu items. It took 10 minutes to get our drink cups. Not the drinks, just the cups. 20 minutes later, I asked what was taking so long. The staff advised the order had been cleared by mistake and they would have it soon. Another 20 minutes pass, we're now at 50 minutes on an order that should have taken 5. The manager on duty, Danyell, refused to give us the number for corporate,and after issuing a partial not a full refund, disappeared into the back, and left it to the guy running the kitchen, who was very nice, to handle us. If this was a one off situation, that would be one thing, bit this has been a consistent failure across all the taco bell locations in and around the bessemer/mccalla area. I've been to each one and every time, I've had to wait almost an hour. Taco Bell is not worth it anymore, and I will not be coming back.
• JC

  Jennifer C

  Nov 6, 2025
  3.0
  Customer service is good but staff should pay attention to orders has been on two visits I pay for taco supreme but was given a regular taco noticed when got home to eat..It sucks to pay for something you didn't receive..I will have to open my tacos before leaving now.
• DV

  DUSTIN VERNON

  Nov 6, 2025
  1.0
  Did a mobile order. I didn't get any of the sauce I ordered. The sauce is kind of required for the food to be palatable.
• MM

  mcsupersoldier1

  Oct 25, 2025
  4.0
  Considering the crowd that came in from Tannehill, I think they did the best that they could. By only being open for a few weeks, they weren't prepared or used to the influx of people leaving the Tannehill festival. Yes they were getting orders wrong, including mine. I didn't say anything because they were slammed and obviously frustrated. Hopefully they will use this as a learning experience for busy days to come.
• LB

  Leann Blankensopp

  Oct 24, 2025
  1.0
  I ordered online from home, a 15 min drive. I waited 5 minutes after I ordered to leave. I get to taco bell in the drive thru and it's not ready. I was told 3 times there working on it. Another lady comes in and ordered way before me and ended up getting a refund and left. You would think with 13 employees they wouldn't be this slow. I know it's new but this ridiculous.....

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