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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Madison, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 7871 Highway 72 West for the ultimate SONIC experience!
I have problems with them every time I go here. Today they gave me the wrong drink then tried to gaslight me into thinking they did nothing wrong. All I wanted was a new one because I am pregnant and very high risk therefore cannot have certain things. But instead they wanted to argue with me to the point I started tearing up. I will not be going back and I recommend everyone else please go to a different location.
EA
Emily Adams
Apr 4, 2026
2.0
I have been coming to this sonic since I was little. It is always slow and usually the orders are wrong but last night was a new low. I pushed the button to order in my car and waited so long for someone to answer it the button reset and I had to push it again. Once someone finally answered I ordered three things a slush a blast and a plain ice cream cup. 15-20 minutes later they bring out my slushie and blast but the ice cream is missing. I ask for the ice cream and they say they’ll go get it. ten minutes later nothing. i push the button again it times out again i push it again and let them know its now been thirty minutes they say one second. ten minutes later, nothing. I let them know i am leaving now after 40 minutes of waiting for one ice cream and they offer no refund, no ice cream, nothing. im not expecting quality service i mean its sonic after all but still that was the most ridiculous experience ive had at a fast food restaurant in a while.
TT
Tre
Mar 23, 2026
1.0
I wish i could put 0 stars on here. I Ordered a doordash order for two simple milkshakes for me and my wife and they done ran out of ice cream. didn’t notify me or anything I waited for almost a hour until i called and the man on the phone was rude as hell about it. i wouldn’t recommend this location to anyone. they need better management
CW
Courtney Warner
Mar 15, 2026
1.0
I honestly don't know how this Sonic stays in business. I am not exaggerating when I say I have never waited less than 30 min for my food here. I stop going for a few months and then try again, but it's always the same thing. My son asked for Sonic tonight and I'm ashamed to say I DoorDashed it just so I don't have to sit there forever. Now I feel bad because my Dasher has been waiting at the store for over 40 minutes now
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