Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
706 reviews
5 stars
265
4 stars
167
3 stars
80
2 stars
45
1 star
149
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service is inconsistent, with reports of rude staff and unprofessional behavior, particularly during busy hours.
Order Accuracy
Frequent issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Food quality is often poor, with complaints about cold, stale, or improperly prepared items.
Cleanliness
The restaurant is reported to be dirty and unsanitary, with issues such as trash and unclean dining areas.
Wait Times
Long wait times are common, even during non-peak hours, leading to customer frustration.
- APApple Product1 day ago5.0We came to this wendys here on county line rd this morning on Sunday 11th 2026 and ordered 2 honey 🍯 butter 🧈 biscuits and left to go get coffee before we took them out of the bag and realized they were hard as brick 🧱 so we went back and met this wonderful woman named Elizabeth she told us we could call her Liz and when we asked to remake the food she had no problem listening and she understood the assignment made our food fresh and softened those biscuits right on up may god bless her and we appreciate her awesome customer service.
- YYyouknowit1585 days ago1.0Been a while since I have been to Wendy's. I decided to order a baconator, as I remember them being good. 2026 baconator tastes like a hospital cafeteria Burger, and has almost 2 whole pieces of bacon...
- JRjason rollins5 days ago5.0Love it
- JJJ (J)Dec 14, 20253.0I love having more manners/customer service than the employees, still slightly better than the Mcd's down the street but not by much. Sometimes the crew on duty reciprocates the " how are you all doing tonight?" But usually it's awkward silence and " you can place your order whenever" repeated after I ask them how they're doing🤷 weird gripe I know, but some shifts they've got customer service skills and some you're talking to a plank of wood. Sorry not sorry.
- KSKyasia SmithNov 13, 20251.0I went through the drive-thru and ordered the JBC Meal Deal with a strawberry lemonade. The lemonade was spoiled — it tasted extremely sour, smelled terrible, and the color was off (orangish-pink). There’s no way this should’ve been served to anyone. When I called the store, someone answered, and as soon as I started explaining the issue, she said “hold on.” Then I clearly heard her say, “Here, it’s a complaint,” followed by laughter in the background. I was going to let it slide, but my experience (and health) shouldn’t be taken as a joke. Someone could get sick, and your staff’s reaction was completely unprofessional.
Frequently Asked Questions About Wendy's
Is #515 County Line Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 11300 County Line, Madison, AL?
The drive-thru is open from 7:00 AM to 10:00 PM Monday through Thursday and Sunday, and extended to 11:00 PM on Friday and Saturday.
Does this Wendy's location offer breakfast and what meals are served?
Yes, this Wendy's serves breakfast as well as lunch and dinner.
Can I order Wendy's online or via an app for pickup or delivery?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app for delivery and pickup.
What payment options are accepted at Wendy's Madison, AL?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's location for questions or feedback?
You can call the store directly at (256) 772-1345 or reach customer care via their contact page or live chat online.
Does Wendy's have a drive-thru and is dine-in available at this location?
Yes, this Wendy's offers both drive-thru service and dine-in seating.
Where can I find menu pricing and nutritional info for Wendy's in Madison, AL?
Menu pricing and nutrition details are available on the Wendy's website, mobile app, and in-restaurant; prices may vary by location.
What nearby fast food options are there around Wendy's at 11300 County Line?
Nearby fast food options include Sonic Drive-In, McDonald's, Jon Smith Subs, Marco's Pizza, and WOW Donuts, which offer additional dining choices if you're visiting the area.
Are there any nearby places of interest like schools or medical facilities near Wendy's?
Yes, James Clemens High School and West Madison Urgent Care are close by, useful if you need a quick meal before or after school activities or medical appointments.
What nearby attractions or services can customers combine with a visit to Wendy's?
Customers can visit The Sanctuary, a local landmark and gardening nursery nearby, or stop by The Becoming Church and local beauty salons like Looksbylauryn or Honee Spa & Wax Studio for additional community experiences.