Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.
Food Quality
Several customers reported receiving cold, old, or improperly cooked food, including raw chicken and cold fries.
Cleanliness
Many reviews mentioned unsanitary conditions, including dirty dining areas and improper food handling practices.
Management Issues
Customers expressed concerns about a lack of effective management, leading to disorganized service and employee behavior.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and noted good experiences with breakfast items.
KS
Kathryn Smalley
Nov 15, 2025
3.0
Staff was a bit short tempered. When I asked for bbq sauce lady rolled her eyes.
LL
Laura
Nov 15, 2025
5.0
Great service
TN
Tiff Needle
Nov 6, 2025
1.0
waited in the drive thru line for 10+ minutes with no response, just for me to come into the store to wait another 5+ just to order because the staff seems more interested in talking and chatting with one another saying “i can’t wait to go home” than actually helping a customer make an order.
TS
Tammie Stroud
Oct 26, 2025
2.0
I am going to skip the review to keep someone from losing their job.
DF
Diogo Fernandes
Oct 25, 2025
5.0
Manager was very nice! The place was clean. The food was REALLY fast, the minute I finished my order they already called me, I din’t even move.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Madison, AL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Madison, AL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (256) 890-0310.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does #510 Hughes Rd. Wendy’s serve breakfast?
Yes, this Wendy’s location in Madison, AL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 7782 Highway 72 West in Madison currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
What are the operating hours for the drive-through at this Wendy's?
The drive-through is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, the Madison, AL Wendy's serves breakfast including combos, sandwiches, coffee and sides.
What types of payment are accepted at this Wendy's?
This location accepts American Express, cash, Discover, MasterCard, and Visa.
How can I order Wendy's food online or via an app?
You can order through the Wendy's mobile app available on the App Store or via the website order.wendys.com.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's website, mobile app, and in-restaurant nutrition posters.
Are there any nearby restaurants if I want to try different foods close to Wendy's?
Yes, nearby restaurants include Pizza Inn, Mangia Italian Restaurant, Tropical Sno Huntsville, Shrimp Basket Madison, and Ruby Tuesday.
Which banks are located near the Wendy's on Highway 72 West in Madison?
Nearby banks include First Commercial Bank, Synovus Bank - ATM, Regions Bank, and Wells Fargo Bank, convenient for your banking needs before or after dining.
Are there places near Wendy's where I can grab coffee or a quick snack?
Yes, Starbucks and Tropical Sno Huntsville are nearby, great for coffee, smoothies or a quick dessert after your meal.
What are some nearby recreational or cultural venues close to Wendy's?
Nearby you can visit Rainbow Mountain Loop Trail for outdoor activities or enjoy classical concerts at Music at Messiah Classical Concert Series.