Wendy's

3.8
1308 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7782 Highway 72 West, Madison, AL
35758, United States

Hours

Reviews

3.8
1,308 reviews
5 stars
546
4 stars
330
3 stars
184
2 stars
60
1 star
188

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.

Food Quality

Several customers reported receiving cold, old, or improperly cooked food, including raw chicken and cold fries.

Cleanliness

Many reviews mentioned unsanitary conditions, including dirty dining areas and improper food handling practices.

Management Issues

Customers expressed concerns about a lack of effective management, leading to disorganized service and employee behavior.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted good experiences with breakfast items.
  • KS
    Kathryn Smalley
    Nov 15, 2025
    3.0
    Staff was a bit short tempered. When I asked for bbq sauce lady rolled her eyes.
  • LL
    Laura
    Nov 15, 2025
    5.0
    Great service
  • TN
    Tiff Needle
    Nov 6, 2025
    1.0
    waited in the drive thru line for 10+ minutes with no response, just for me to come into the store to wait another 5+ just to order because the staff seems more interested in talking and chatting with one another saying “i can’t wait to go home” than actually helping a customer make an order.
  • TS
    Tammie Stroud
    Oct 26, 2025
    2.0
    I am going to skip the review to keep someone from losing their job.
  • DF
    Diogo Fernandes
    Oct 25, 2025
    5.0
    Manager was very nice! The place was clean. The food was REALLY fast, the minute I finished my order they already called me, I din’t even move.

Frequently Asked Questions About Wendy's

Is #510 Hughes Rd. Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.