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Wendy's

3.7
(1323 reviews)
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Business Details

7782 Highway 72 West, Madison, AL
35758, United States
(256) 890-0310
https://locations.wendys.com/united-states/al/madison/7782-highway-72-west
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About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7782 Highway 72 West, Madison, AL
35758, United States

Hours

Reviews

3.7
1,323 reviews
5 stars
549
4 stars
334
3 stars
187
2 stars
61
1 star
192

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including cold, old, or improperly cooked items, leading to dissatisfaction.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables, floors, and food handling practices.

Positive Experiences

Despite the negative feedback, some customers praised the breakfast options and specific staff members for their friendly service.
  • RC
    Ronnie Craddock
    4 days ago
    1.0
    Literally cannot get a simple order done correctly
  • JD
    Janiya D
    Feb 20, 2026
    1.0
    Their food is disgusting. Today I got a spicy chicken sandwich and a fries. The fries were disgusting it’s like they were sitting out and they cooked them again and the chicken sandwich was terrible. I am never going to this place again!!!
  • PF
    Pat Fisher
    Feb 15, 2026
    2.0
    On 02/14/2026, I visited this Wendys for lunch. I ordered the Apple Pecan salad. The salad was very disappointing in that the lettuce was mostly stems of Romaine and all had brown edges....not very appetizing and certainly was NOT FRESH! The signs throughout the restaurant make the claim that their foods are fresh! The size and quality of the food certainly did not reflect the price. Very unhappy with Wendys.
  • CM
    Cameron Mcmahan
    Jan 19, 2026
    1.0
    Whoever made my burger at 11:30 pm 1/18/2026 is sorry as hell. Asked for no tomato and no mayo and what did they do? Put tomato and mayo on the burger. Exgra steps just to mess my order up. Be better. Do better.
  • DQ
    D Q
    Dec 16, 2025
    3.0
    Baked potato was over cooked. Chili was good. The server gave plenty of hot sauce and crackers. The tables and chairs were clean, but the soda dispenser was filthy.
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Frequently Asked Questions About Wendy's

Is the Wendy's at 7782 Highway 72 West in Madison currently open?

Yes, this Wendy's location is open and committed to serving quality food every day.

What are the operating hours for the drive-through at this Wendy's?

The drive-through is open daily from 6:30 AM to 1:00 AM.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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