Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Madison, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 7871 Highway 72 West for the ultimate SONIC experience!
Location
Hours
Reviews
3.4
1,195 reviews
5 stars
381
4 stars
281
3 stars
173
2 stars
110
1 star
250
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, often waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Staff Attitude
Numerous customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.
Cleanliness
The exterior and overall cleanliness of the location were frequently criticized, with reports of unsanitary conditions.
Food Quality
While some customers enjoyed the food, many reported receiving cold or poorly prepared items.
- TPTerri Public6 days ago2.0Dear Sonic, could you please fix your ice cream machine? I went in mid-november for a tummy treat and was disappointed to learn that your ice cream machine was down. Apparently it had been down for a few weeks. Fast forward to last Friday and it was unavailable yet again. Y'all are rivaling McDonald's at this point for no ice cream and that's not where you want to be...
- CJCedric JacksonDec 31, 20251.0Went to this restaurant around 6:40pm or so. Ordered my food. Sat there for well over 20 minutes. I watched from my car as the workers inside were looking at orders and bagging food. But wasn't bringing anything to me. I continued to wait. After another 7-9 minutes, a young lady came to my car and passed me my order. After I paid her, I went on my way thinking...this food has to be freshly made...boy, it's gonna be delicious. I made it home, got inside, ripped into the bag and what did I discover....cold food! My wife and I had to heat up the burgers. The fries weren't far from having icycles on them. And I mean it was horrible. I refused to go back out into that horrible traffic just to probably be treated badly or worse. Because one thing I've learned over my lifetime is...ya don't piss off people who are in control of your food. Sadly though, I won't be returning to this Sonic in Madison on Hwy 72. Ya just lost a good customer.
- YYYuriDec 19, 20251.0If there was a way to give negative stars I would of seriously gave this Sonic a -5 stars..THE FOODS HORRIBLE,NASTY & INCORRECT..THE WAIT TIME IS UNCOMFORTABLY LONGGGGGG,THE EMPLOYEES ALL HAVE ATTITUDES & HAVE ZEROOO EXPERIENCE IN CUSTOMER SERVICE OR HOW TO TREAT CUSTOMERS PERIOD!!IM SUPRISE ITS STILL OPEN,IM SERIOUSLY GONNA CALL CORPORATE TOMM MORNING & HEALTH DEPARMENT!I FELT LIKE I WAS ON THE WRONG SIDE OF MEMPHIS & NOT THE BEAUTIFUL MADISON I KNOW!
- KBKeonna BurgessOct 17, 20251.0I placed an order on 1017/25 and they told me that it would be out eventually. Its been 20 minutes and two cars have driven off. 😡
- CGCristian GomezSep 25, 20251.0Placed an order at 1:50, with only a couple other cars parked. Waited 32 minutes to receive the order. Once we received the order, items were missing and our drinks were mixed with another vehicle. After requesting our missing items and correct drinks we waited another 15 minutes to get lukewarm fries and no new drinks. Impressively poor experience.