Brand Certified
Sonic Drive-In
3.4(1202 reviews)
Certified by Sonic Drive-In • Mar 01, 2026
Business Details
7871 Highway 72 West, Madison, AL
35758, United States
Certified by Sonic Drive-In • Mar 01, 2026
(256) 895-0063
Certified by Sonic Drive-In • Mar 01, 2026
http://www.sonicdrivein.com/locations/us/al/madison/7871-highway-72-west/store-4108
Certified by Sonic Drive-In • Mar 01, 2026
About
Certified by Sonic Drive-In • Mar 01, 2026
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Madison, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 7871 Highway 72 West for the ultimate SONIC experience!
Location
Certified by Sonic Drive-In • Mar 01, 2026
Hours
Certified by Sonic Drive-In • Mar 01, 2026
Reviews
3.4
1,202 reviews
5 stars
382
4 stars
282
3 stars
175
2 stars
110
1 star
253
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, often waiting over 30 minutes for their orders.
Food Quality
Many reviews mentioned cold or incorrect food items, with some customers expressing dissatisfaction with the overall quality.
Customer Service
Numerous complaints highlighted rude and unprofessional staff interactions, contributing to a negative dining experience.
Cleanliness
The restaurant's exterior and overall cleanliness were criticized, with reports of unsanitary conditions.
Staffing Issues
Frequent mentions of being understaffed, leading to long wait times and poor service.
- JVJoseph Vinson6 days ago3.0We went there to take our kids we was eating on the patio and 11:30 they turned off the lights on us after we spent 80.⁰⁰ ordered cherry limeaid nd it tasted like pure carbonated water my kids threw theirs away very disappointed in them there
- AVAdrian VallesFeb 25, 20261.0Rude as hell food was wrong terrible service
- JFJudy FinchFeb 23, 20263.0So slow.
- SSSummer ScottFeb 6, 20261.0I didn’t know what just went into my mouth. I opened the lid to find it was soggy sticker from the other lemon further down. I am assuming for this to happen they haven’t been washed at all. I will never go back. Surely the employee would’ve seen these putting them in my drink. Imagine what else they don’t care about while handling food.
- TPTerri PublicJan 6, 20262.0Dear Sonic, could you please fix your ice cream machine? I went in mid-november for a tummy treat and was disappointed to learn that your ice cream machine was down. Apparently it had been down for a few weeks. Fast forward to last Friday and it was unavailable yet again. Y'all are rivaling McDonald's at this point for no ice cream and that's not where you want to be...
Brand Certified Facts from Sonic Drive-In
This information is certified by Sonic Drive-In and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website