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McDonald's

3.3
(1829 reviews)

Business Details

8005 Hwy 72 W, Madison, AL
35758, United States
(256) 722-9584
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8005 Hwy 72 W, Madison, AL
35758, United States

Hours

Reviews

3.3
1,829 reviews
5 stars
530
4 stars
404
3 stars
354
2 stars
192
1 star
349

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Staff Attitude

Numerous customers described staff as rude or unprofessional, with complaints about poor customer service and lack of engagement.

Food Quality

While some customers enjoyed the food, there were consistent complaints about cold or undercooked items, as well as overall dissatisfaction with food preparation.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the restrooms, which contributed to a negative dining experience.
  • AS
    Anastasia Sanchez
    2 days ago
    5.0
    The past 3 times that we have been eating here it was really good.
  • EC
    Earl Cox
    5 days ago
    2.0
    Dont you just love it when there is no one in line behind you in the drive thru but they have you pull into a spot. Mcdonalds has became a big joke over the years. Especially with the new age personnel working with no ethics.
  • SB
    Sandra Barnes
    Feb 22, 2026
    1.0
    This used to be a good store but Im not sure what happened. Workers look upset most times, dont acknowledge you standing at the counter, and it takes forever to get food. I drive for ubereats and door dash and dread deliveries from here. If you cant keep up and focus on drive thru more than other orders, you shouldnt offer deliveries with delivery apps. Beyond ridiculous. I just waited 35 minutes for an ubereats order because these frowny looking workers wanted to keep their metrics for the drive thru line. Do better!
  • MC
    Melissa Cordova
    Feb 13, 2026
    2.0
    I ordered 3 meals on the app. I asked for my fish sandwich to have mustard and pickles. Instead, they slathered it with ketchup. Freaking ketchup on a filet-o-fish. 🤮 I feel like they definitely did this on purpose. Also, they forgot my fries. Luckily, I noticed before we left the drive-thru. I didn’t know I would have to inspect my sandwich before leaving as well.
  • SA
    Sadie Abel-Pace
    Feb 13, 2026
    3.0
    Order in drive thru was taken quick but I waited forever at the window to pay and they couldn't find my order for a minute. Then moved up and was shoved a bag in my face that wasn't mine and the girl got an attitude with me when I asked where my drinks were. Didn't expect much but this wasn't worth coming honestly

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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