McDonald's

3.3
1478 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11178 County Line Road, Madison, AL
35758, United States

Hours

Reviews

3.3
1,478 reviews
5 stars
441
4 stars
335
3 stars
257
2 stars
150
1 star
295

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the filthy conditions of the dining area, bathrooms, and play area, with reports of trash, sticky floors, and lack of basic hygiene.

Service Speed

Customers consistently complained about long wait times in both drive-thru and dining areas, with many stating they waited over 30 minutes for their orders.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing items, and poor communication regarding order fulfillment.

Staff Behavior

Feedback varied on staff interactions, with some praising individual employees for their helpfulness, while others reported rudeness and lack of urgency from the team.

Food Quality

Several customers noted that food was often cold, poorly prepared, or not fresh, contributing to an overall negative dining experience.
  • JM
    Jcan Murly
    1 day ago
    5.0
    That worker Yuyong is very good and nice. Please give him a promotion or something. He made the fry’s so good!!
  • MM
    Michael Moore
    4 days ago
    1.0
    Ordered mobile pick up. Got home and Mcrib was supposed to be no pickle and no onion. There's no meat. It's only bbq and bun. Tried to call and got sent to voicemail 5 times.
  • SC
    Sara Campbell
    Nov 17, 2025
    1.0
    Employee answered microphone saying they weren't going to be open for another 30 minutes because they got there 10 minutes after they were supposed to be open.
  • VV
    V.Resilient
    Nov 4, 2025
    1.0
    I ordered the big breakfast. I told them that I didn’t want the sausage and would like to substitute it for another hashbrown they told me no. I then told them that I didn’t want the sausage pattie on my plate then. When I got my food they hid the sauce Pattie underneath my pancakes instead of just taking it off.
  • XG
    Xavier Gonzales
    Oct 24, 2025
    1.0
    Ugh, I'm so bummed about my 11-year-old daughters 10 piece chicken nugget meal today! 😩 Drove off the lot and realized both the nuggets and fries were ice cold. 🥶 To top it off, they even messed up her drink order, giving her a diet coke instead of my Dr. Pepper. 🥤 So disappointing when she was craving something good and it's just not right. #FoodFail #ColdFood #OrderMistake #FastFoodProblems #Disappointed

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 11178 County Line Road?

McDonald's in Madison, AL, is open daily from 5:00 AM to midnight.

What are the drive-through hours at this McDonald's location?

The drive-through is open every day from 5:00 AM until midnight.