Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,478 reviews
5 stars
441
4 stars
335
3 stars
257
2 stars
150
1 star
295
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the filthy conditions of the dining area, bathrooms, and play area, with reports of trash, sticky floors, and lack of basic hygiene.
Service Speed
Customers consistently complained about long wait times in both drive-thru and dining areas, with many stating they waited over 30 minutes for their orders.
Order Accuracy
A significant number of reviews mentioned incorrect orders, missing items, and poor communication regarding order fulfillment.
Staff Behavior
Feedback varied on staff interactions, with some praising individual employees for their helpfulness, while others reported rudeness and lack of urgency from the team.
Food Quality
Several customers noted that food was often cold, poorly prepared, or not fresh, contributing to an overall negative dining experience.
- JMJcan Murly1 day ago5.0That worker Yuyong is very good and nice. Please give him a promotion or something. He made the fry’s so good!!
- MMMichael Moore4 days ago1.0Ordered mobile pick up. Got home and Mcrib was supposed to be no pickle and no onion. There's no meat. It's only bbq and bun. Tried to call and got sent to voicemail 5 times.
- SCSara CampbellNov 17, 20251.0Employee answered microphone saying they weren't going to be open for another 30 minutes because they got there 10 minutes after they were supposed to be open.
- VVV.ResilientNov 4, 20251.0I ordered the big breakfast. I told them that I didn’t want the sausage and would like to substitute it for another hashbrown they told me no. I then told them that I didn’t want the sausage pattie on my plate then. When I got my food they hid the sauce Pattie underneath my pancakes instead of just taking it off.
- XGXavier GonzalesOct 24, 20251.0Ugh, I'm so bummed about my 11-year-old daughters 10 piece chicken nugget meal today! 😩 Drove off the lot and realized both the nuggets and fries were ice cold. 🥶 To top it off, they even messed up her drink order, giving her a diet coke instead of my Dr. Pepper. 🥤 So disappointing when she was craving something good and it's just not right. #FoodFail #ColdFood #OrderMistake #FastFoodProblems #Disappointed
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 11178 County Line Road?
McDonald's in Madison, AL, is open daily from 5:00 AM to midnight.
What are the drive-through hours at this McDonald's location?
The drive-through is open every day from 5:00 AM until midnight.
Can I get delivery from this McDonald's, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 11:30 PM.
What online options are available for ordering from this McDonald's?
You can order via the McDonald's app available on Apple and Android or through their online ordering link.
What payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this location offers a drive-thru service.
What types of pickup and delivery services does McDonald's at this address offer?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What are some nearby food options if I want to explore other dining choices after visiting McDonald's?
Nearby food options include Marco's Pizza, Jon Smith Subs, WOW Donuts, Dunkin', Dairy Queen, and Wendy's, providing a variety of cuisines and fast food.
Are there nearby places where I can shop or get services while visiting McDonald's?
Yes, nearby places include O'Reilly Auto Parts for automotive needs, Daisy Lane Gifts for flowers and accessories, and several beauty salons and spas such as Looksbylauryn and Mr. and Mrs. Nails and Spa.
What health or medical facilities can I find near this McDonald's location?
Nearby you can find West Madison Urgent Care and Animal Health Care Center for human and pet medical services.