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McDonald's

3.3
(1496 reviews)

Business Details

11178 County Line Road, Madison, AL
35758, United States
(256) 772-7766
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11178 County Line Road, Madison, AL
35758, United States

Hours

Reviews

3.3
1,496 reviews
5 stars
446
4 stars
338
3 stars
259
2 stars
150
1 star
303

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported unfriendly and unprofessional service, with many noting long wait times and incorrect orders.

Cleanliness

The dining area and restrooms were often described as dirty and poorly maintained, leading to health concerns.

Food Quality

Numerous reviews mentioned cold or improperly cooked food, with many customers expressing disappointment in the freshness and preparation of their meals.

Management Issues

Several reviews highlighted poor management and staffing issues, indicating a lack of accountability and organization within the restaurant.
  • MS
    Mark Sterrett
    Feb 3, 2026
    3.0
    Food not cooked all the way
  • TS
    Trent Sutherland
    Jan 25, 2026
    3.0
    Servers are extremely unfriendly and rude. The main thing McDonald's can do to improve their business is to raise the standards for the employees they hire.
  • ED
    Elle Deeyen
    Jan 11, 2026
    1.0
    Tried my fries before I even left the lot of the drive-thru, warm! Very disappointing, it seems the food at this location is never fresh. You can't smell the aroma once the window open, nor once the bag is handed off to you, AND it's never hot to the touch. Just spent 20 bucks on food that tastes like it has sat on my countertop hours after I purchased it. I live within walking distance of this locale as well, so this is just frequently disappointing 😞
  • MW
    Mandy Wagner
    Jan 11, 2026
    5.0
    Nice play area. I'm so glad I found this place! McDonald's lots of kids were here please put these back!
  • LD
    Lesa Drummond
    Jan 2, 2026
    5.0
    Finally, my good friend and I are able to go to a McDonald's in Madison again! Bad experience at the one on Madison Blvd made us not go to any McDonald's for a while. I wish I had gotten names because I would praise them right now! I work at a restaurant, so I see things that "civilians" wouldn't see. The young man who brought out our food was smiling and asked if we needed anything else...the manager was ON POINT! I watched her directing her employees in a firm & informative way, without being a jerk. I was impressed and I haven't said this for a while!! Great Job Guys!! If I could have given 10 ⭐'s for service, I would have!! **The fries were hot and fresh, too!! Yay!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 11178 County Line Road?

McDonald's in Madison, AL, is open daily from 5:00 AM to midnight.

What are the drive-through hours at this McDonald's location?

The drive-through is open every day from 5:00 AM until midnight.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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