Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported extremely long wait times, often exceeding 30 minutes for orders, both in drive-thru and dine-in.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.
Staff Attitude
Feedback indicated a lack of professionalism and motivation among staff, with some customers experiencing rudeness and indifference.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and overall cleanliness issues.
Food Quality
Reviews mentioned cold, overcooked, or poorly prepared food, with specific complaints about the quality of fries and burgers.
SM
Sterling May
Jan 4, 2026
2.0
(Update: The store is changing it's GM (General manager) and i talked with her directly. She is making direct changes in the staff to better the working environment. She acknowledged all the issues and has a plan to fix the problems. The issues I was represented with, may no longer apply in the next few months)
Horrible, Everytime I come here, the service takes 25-65min!!! No Matter how busy they are! The people working here are also rude and unhelpful. Overall a terrible experience... But at least the food is good ... (I order for one person, btw)
MM
Michael Moorehead
Dec 28, 2025
1.0
Incredibly slow service no matter the time of day. In my experience, nine times out of ten an item is missing from orders from this location. Just ordered from this location tonight over the app for a mobile pickup order and still waited 15 minutes for my food upon arrival. The store was dirty and smelled very bad. When I got home I realized I had a missing item. I called the store to explain I was already home and did not want to come back to the store to pick the item up and would rather just receive a refund. I was told I would have to come back to the store to receive the refund. I will never be back to this location as it always under delivers with no redeeming factors. On top of all this, the fries I received tonight were unseasoned and very bland. The best thing about McDonald’s, the fries, were no good… which seems to be a very difficult thing to mess up but this location always manages to surprise me! At the time of writing this review, this McDonalds is at a 2.5 out of 5 stars. Honestly I’m surprised it’s even this high. I’m no fast food tycoon, nor do I claim to be, but if I was Mr. Mickey D I would personally visit this location and shut it down myself. How low do your ratings need to be before management steps in and does something about it? Unfortunately I don’t believe I’ll get an answer to this question but I do hope my review of this joint results in saving people the heartache of experiencing the absolute train wreck that is this McDonads!
DG
Daniel Gaddes
Dec 19, 2025
5.0
This McDonalds had some of the neatest double cheeseburgers I’ve had. Fries were hot and crispy as well
AM
Andrew McCormick
Dec 18, 2025
2.0
I’m a door dasher and frequent this McDonald’s myself, and no matter when I come there’s at least 7 people in the kitchen and only 2 are working 1 is always rude and never helps you. And then there’s the one who is crushing it and that was Christopher tn he was awesome. He worked on the orders I had while everyone else left them be. This McDonald’s needs to fix there act or hire new management bc workers like Chris are gonna leave and look for places where their time and energy is valued
VR
Victoria Ryan
Dec 15, 2025
1.0
This is the worst Mcdonalds. Me and my mom ordered 2 snack wraps and 2 burgers and we ordered a half and half tea. and we ended up with 1 burger and 1 small tea and a large tea and lemonade. they screwed us up in so many ways. my snack wraps was absolutely disgusting i couldnt even eat it because it had so much ranch on it. they didnt even give me my fries for my meal. and they charged my mom for the tea that she didnt even order. never eat here absolutely terrible service. this place should’nt even be open.
What are the regular operating hours for McDonald's at 7161 Wall Triana Hwy, Madison, AL?
McDonald's at 7161 Wall Triana Hwy, Madison, AL, is open daily from 5:00 AM to midnight.
During what hours is the drive-through service available at this McDonald's location?
The drive-through at this McDonald's is open every day from 5:00 AM until midnight.
Can I order food for delivery from this McDonald's? If yes, what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 11:30 PM at this McDonald's location.
What are the accepted payment methods at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer mobile ordering or a mobile app for deals and ordering?
Yes, you can order through the McDonald's mobile app and receive weekly deals. The app is available on both Apple and Android platforms.
What services are available at this McDonald's?
This McDonald's offers Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.
Does this McDonald's have seating and facilities for families and disabled guests?
Yes, this McDonald's has seating, wheelchair-accessible entrances, seating, restrooms, and high chairs, and it welcomes children.
Which nearby grocery stores could I visit when shopping before or after eating at McDonald's?
Nearby grocery stores include Publix, Walmart Neighborhood Market Madison, Pine Grove Grocery, and Publix Super Market at The Shops at Pine Grove.
What nearby places can I visit for personal care services when visiting McDonald's?
For personal care, you can visit Golden Nail Spa, Great Clips hair salons, and Maurice James Hair Salon near this McDonald's.
Are there other dining options close to this McDonald's?
Yes, nearby restaurants include China Dragon III (Chinese cuisine), Taqueria VICKY, Mi Mexico restaurant, Tacos de canasta “Acapulco”, Taco Bell, and ZENSHI Handcrafted Sushi.