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McDonald's

2.5
(564 reviews)

Business Details

7161 Wall Triana Hwy, Madison, AL
35757, United States
(256) 430-6100
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
7161 Wall Triana Hwy, Madison, AL
35757, United States

Hours

Reviews

2.5
564 reviews
5 stars
118
4 stars
68
3 stars
58
2 stars
39
1 star
281

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes for orders, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to customer dissatisfaction.

Staff Attitude

Feedback indicated a lack of professionalism and motivation among staff, with reports of rudeness and indifference towards customers.

Management Issues

Several reviews pointed to poor management and staffing problems, suggesting a need for better leadership and training.

Food Quality

While some customers enjoyed the food when it was correct, many noted that items were often cold, overcooked, or not prepared as requested.
  • SD
    Spore Drive
    Feb 25, 2026
    1.0
    Service almost non existent at the service counter, 10 to 15 min waits for store orders, even when it's literally empty. The whole crew seems to be working the drive thru. I,ve seen several customers just leave after paying and after waiting forever. When confronted, they don't to be worried about it. as you can by their 2.5 rating it's probably best to avoid.
  • KB
    K Bishop
    Feb 9, 2026
    3.0
    McDonalds just isn't McDonald's anymore ..
  • KL
    Kimberly Loving
    Jan 26, 2026
    1.0
    WHAT KIND OF RESTAURANT MAKES ITS EMPLOYEES WAIT OUTSIDE IN 18 DEGREE WEATHER, INSTEAD OF LETTING THEM IN?? UNHEARD OF. What kind of restaurant has rules about not letting their employees inside??
  • DD
    Dwight Davis
    Jan 23, 2026
    1.0
    My wife and I stopped here for breakfast, pulled up in the drive thru. We had to wait a while before anyone could take our order. Pulled around and paid for the order, went to the 2nd window to get the order. I checked the bag to make sure the order was right before I pulled off because the last time we were there before and our order was messed up. When I looked in the bag and saw some of the order was left out, I got their attention and then I guess he was the manager came to the window and asked is something missing from the order. And, I told him what was missing and we had to sit for a while longer. Then someone else came to the window, and asked the same question, then we had to wait forever just so they can get it right. We said after the 1st time we would not be back but, decided to try it again. But, now after 2 times of messing the order up we will never never ever go back. If anyone does go there, please check your bag before pulling off. They need new management in place and also replace the entire staff. If we the customer BOYCOTT THIS SORRY PLACE, they will pay more attention to who they have in place to serve hard working customers. As a matter of fact, we as a people, the one's who pay our hard earned money for sorry, no account, poorly prepared food should IMMEDIATELY BOYCOTT MCDONALD'S, NOT JUST ONE LOCATION, ALL LOCATIONS UNTIL THEY CLEAN UP THEIR ACT AND KNOW HOW TO APPRECIATE THE CUSTOMERS, AND HAVE THE RIGHT PEOPLE IN PLACE THAT KNOW HIW TO SERVE WITH SOME SORT OF APPRECIATION. BECAUSE THE CUSTOMER IS THE REASON THEY ARE STILL IN BUSINESS.
  • SL
    Shawna L.
    Jan 19, 2026
    1.0
    This location is interesting in that...there is always a bunch of young people...with no apparent manager or person in charge. Some ignore you. Some will acknowledge you after fiddling on their phone and/or just chit chatting. Others appear like their elevators don't go al the way up. They are extremely slow with the service. The * slow* ones challenge you if you have several orders. I was told you already got your food - what are doing with more food? Yes...it happened. They are seriously comical- and I think it's why I go back...to really check if this is real. I challenge anyone to go inside and order and just notice the staff and the service...it is a different kind of special at this location. Had a slow (sweet personality) one asked me yesterday if I was ok.. after I asked him if he was ok. It was honestly kinda funny. Where is the leadership at this place ?

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 7161 Wall Triana Hwy, Madison, AL?

McDonald's at 7161 Wall Triana Hwy, Madison, AL, is open daily from 5:00 AM to midnight.

During what hours is the drive-through service available at this McDonald's location?

The drive-through at this McDonald's is open every day from 5:00 AM until midnight.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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