Dunkin'

3.0
383 reviews
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Business Details

11212 County Line Rd, Madison, AL
35758, United States
(256) 503-5124
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Madison, AL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11212 County Line Rd, Madison, AL
35758, United States

Hours

Reviews

3.0
383 reviews
5 stars
135
4 stars
43
3 stars
29
2 stars
40
1 star
136

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, often exceeding 20 minutes, with many expressing frustration over slow service.

Staff Attitude

Numerous reviews highlighted rude and unprofessional behavior from staff, with complaints about employees being dismissive or unfriendly.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong drinks, leading to dissatisfaction.

Stock Availability

Frequent complaints about being out of various menu items, including donuts and drinks, were noted, impacting customer satisfaction.

Management Issues

Several reviews pointed to poor management and training, suggesting that staff were not adequately prepared to handle customer service effectively.
  • TM
    Tracy Morris
    4 days ago
    1.0
    This Dunkin is less than 1/2 mile from a high school. EVERY morning, students and parents stop there before going to school. EVERY morning they seem ill prepared to handle the amount of people. How is it still a surprise to them that people are coming there? Why does it take 30 mins to get in/out EVERY morning? If you have a breakfast restaurant, one would think the “rush” would be in the morning.
  • JT
    JOELIS TORRES
    Jan 4, 2026
    2.0
    They need more workers, they take entirely to long to serve you. It’s not the workers fault it’s who ever owns this location must be stingy and not want to hire more people!!!!!!
  • KL
    Kevin Luby
    Dec 28, 2025
    2.0
    Employees are usually high and non-functioning. Expect to have to repeat your order at least once. Check your bags for the correct order once you get them.
  • MS
    Mike Smith
    Dec 27, 2025
    2.0
    Ordered here twice and the first time I just thought it was a fluke. So. Damn. Slow. The second order didn’t even get started until I told the woman I was here. It’s not that busy but only one person working up front. This place needs help.
  • RW
    Rebecca Williams
    Dec 26, 2025
    4.0
    This morning was the day after Christmas however the girl that was taking orders was rude on the drive thru and when I finally got my donuts 30 min. Later she corrected me saying they aren’t slow they’re busy! But y’all are busy constantly and waiting for 30+ min in the drive thru is pretty bad and a lot of cars went on ahead so y’all lost a lot of business! Hopefully, y’all can be the best DD around again! No apologies no thank you Nuttin just a rude little girl!!
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Madison, AL?

Dunkin' Madison, AL is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.