Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Madison, AL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted consistently rude and unprofessional staff, with many customers experiencing long wait times and incorrect orders.
Food Quality
Customers reported issues with food quality, including stale donuts and incorrect or missing items in orders.
Staffing Issues
Many reviews mentioned that the location is often understaffed, leading to slow service and poor customer experiences.
Management Concerns
Several customers expressed dissatisfaction with management's handling of staff training and customer service issues.
MZ
Melissa Zeman
2 days ago
1.0
Y’all have got to stop hiring these girls that have the worst attitudes! Trash! Not one of these employees should be dealing with the public!
CS
Cocoa Sarai
5 days ago
2.0
I’ve never had an issue with any of the staff. Most of the time they’re pleasant. My issue is the inconsistency of the drinks. I order the exact same drink every few days and it always comes out different. I’ve had to ask for less ice (which I was told they weren’t sure they could do), I’ve asked for more coffee (which I said I’d pay for) and it’s just always wrong. One occasion they even forgot to add the flavor. I come here because it’s closer but at this point I’ll just make the ride to somewhere else. No one wants to pay their money for an item that is always made incorrectly.
NS
Naima Smith
Feb 9, 2026
1.0
Ordered a medium chocolate strawberry refresher on my way to work. I was also on the phone and had been waiting a while so I took the drink and left well I got a small ice dunkalatte espresso
KM
Kat Mc
Feb 6, 2026
1.0
This place is a joke! Just left there my boyfriend pulled up to the front to let me out to go in to order. Not even a min later she asked me to move my car. Im not driving he is and he was in the process of doing so. I asked about the cold foam bc everytime I order it on my drink it never has it on there. So the black lady that works there over heard me and wanna make a face and have an attitude I know that's why she said something about moving the car. She act like I just drove up and hopped out WRONG I wasn't even driving. Then the girl gonna slam my drink on the counter and say have a good day in a smart tone. Plus it took them FORever to make one drink and only one car was in drive thru and I was the only customer in lobby. These folks have lost my business and I work next door so I ve let the company I work for know and they have lost thier business as well. I dont have time for an attitude bc I asked about cold foam. You guys need to get a new manager over there bc she wanna get smart when you ask anything. I will never step food in this place again!
SL
Svetlana La
Jan 12, 2026
1.0
Even when not busy so slow, rude employees, and even after long wait cold food. Even when wishing rude girl at window a nice day she ignores you. These employees need to learn basic manners (as well as a sense of urgency)
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