Dunkin'

3.7
879 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Madison, AL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
103 Brookridge Dr, Madison, AL
35758, United States

Hours

Reviews

3.7
879 reviews
5 stars
414
4 stars
152
3 stars
86
2 stars
64
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, often exceeding 20 minutes, even when the store was not busy.

Staff Attitude

Many reviews highlighted rude or unprofessional behavior from staff, with some customers feeling dismissed or treated poorly.

Product Availability

A recurring issue was the frequent lack of menu items, including donuts and drinks, leading to customer frustration.

Order Accuracy

Numerous customers experienced incorrect orders, including wrong items and poorly prepared food, contributing to dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and poorly maintained food items.
  • RO
    Robert Ohnemus
    4 days ago
    1.0
    Not the Dunkin I grew up with. No donuts available on a Saturday afternoon. Anyone recommend a real donut shop to get donuts in the afternoon in Madison, Alabama?
  • TT
    TheKiwiNinja99
    5 days ago
    3.0
    Food is ok but they take like 15 minutes to get it to ya even if they aren't that busy.
  • MS
    Marissa Stephens
    Nov 16, 2025
    1.0
    waited over 20 minutes for food. we were the only people in the place. workers forgot we even ordered. Had to go up to the front desk to remind them of our order. Do not go.
  • TW
    Taylor Wolfe
    Nov 16, 2025
    1.0
    Waited thirty minutes after ordering. Only people here.They hadn’t even started any of our orders; we had to remind them, then gave us the wrong drinks. Workers standing around not doing anything, acting confused when we ordered simple drinks straight off the menu. Never had this kind of experience at a Dunkin before. Do not recommend this location.
  • WG
    Warrior Gamer
    Nov 4, 2025
    1.0
    I have left a comment on this Dunkin a week ago now I can no longer find it which I knew was going to happen because I called out how bad and how terrible of a manger Kira is. I went into Dunkin recently and had placed a mobile order and Kira gave me the most attitude and could tell she truly doesn’t like her job. I don’t understand why she was even hired she is a terrible choice for a manager. PLEASE GET RID OF HER ASAP

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in Madison, AL?

Dunkin' in Madison, AL is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin’ location offer delivery and curbside pickup services?

Yes, they offer both delivery and curbside pickup services.