Brand Certified
Dairy Queen Grill & Chill
3.4(634 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
7584 US Hwy 72 W, Madison, AL
35758-9555, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(256) 890-0802
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.4
634 reviews
5 stars
237
4 stars
122
3 stars
88
2 stars
55
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of poor communication and lack of assistance.
Cleanliness
Numerous reviews highlighted unsanitary conditions in the restaurant and bathrooms, with complaints about dirty floors and unclean dining areas.
Order Accuracy
Several customers experienced issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Service Speed
Customers frequently mentioned slow service, particularly in the drive-thru, with long wait times and operational issues affecting order fulfillment.
Food Quality
Mixed feedback on food quality, with some enjoying the ice cream and blizzards, while others reported issues with food freshness and preparation.
- KKKendallFeb 24, 20261.0Rude and the man at the window did not even try to understand what I was asking for. He instead told me what I should do next time upon handing me my ice cream. Asking for half the nuts on the top and half the nuts at the bottom of a sundae does not equate to double nuts. Please train your employees on basic customer service.
- WAwill ashleyFeb 15, 20262.0They do not speak English and got our very simple order wrong. Will not be coming back to this location.
- MSMargaret SelbyFeb 5, 20264.0I wanted to ice cream cone and sit in peace in relax and enjoy my ice cream. However there were only 2 employees there so they were closing is said that nobody can work. A restaurant is keep it open for the hours it should be open for.
- RMRick MaehlmannDec 24, 20255.0Friendly service
- RWRiley WestbrookDec 20, 20255.0The workers are really friendly and the blizzard was great
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Madison, AL offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes, malts, and DQCakes.com products.
What are the operating hours of Dairy Queen Grill & Chill in Madison, Alabama?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
Is the Dairy Queen Grill & Chill in Madison family-friendly and equipped for children?
Yes, it is family-friendly and welcomes children. The location provides booster seats, high chairs, and is wheelchair accessible.
Does Dairy Queen Grill & Chill offer drive-thru and mobile ordering options?
Yes, this location has a drive-thru and supports mobile ordering and rewards through their app.
Does the Madison Dairy Queen Grill & Chill have amenities like restroom and free WiFi?
Yes, the location has restrooms and offers free WiFi to customers.
Where is Dairy Queen Grill & Chill located in Madison, AL?
It is located at 7584 US Hwy 72 W, Madison, AL 35758-9555, USA.
Can I find car wash services near Dairy Queen Grill & Chill in Madison?
Yes, near the Dairy Queen you can find Wash N' Roll Car Wash and Extreme Clean Auto Wash for car wash and auto detailing services.
Are there banking or financial services near Dairy Queen Grill & Chill in Madison?
Nearby banking options include Renasant Bank, Bank Independent, and Renasant Mortgage for various financial services.
What entertainment or recreational places are close to Dairy Queen Grill & Chill?
Nearby entertainment options include Altered Reality, LLC, an arcade and virtual reality center, and Club Pilates, a pilates studio and gym.
Can customers visiting Dairy Queen in Madison conveniently access real estate services nearby?
Yes, several real estate agents and agencies like Reli Title - Huntsville, ERA King Huntsville, Sierra Vehawn, and others are located near Dairy Queen for customers who might need such services.
Brand Certified Facts from Dairy Queen Grill & Chill
This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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