Chipotle Mexican Grill

Reviews

• TH

  Tammy Hill

  Feb 15, 2026
  1.0
  I've given this Chipotle countless chances over time because I used to love the brand, but it's clear they just don't care anymore. This is hands-down one of the worst Chipotles I've ever experienced. Service is terrible: The staff, including the cashier, whose photo I've attached, are outright mean, unfriendly, and disengaged. Lines move slowly, and there's zero enthusiasm or customer focus—it's like they resent you for being there. The place is dirty—dirty stations, overflowing trash, unclean tables and floors. It feels neglected, not like the fresh, clean vibe Chipotle is supposed to have. Food quality has tanked: Portions are skimpy, ingredients are often old and dry (ask for limes and you get shriveled, dried-out ones), meat is overcooked or bland, and everything tastes subpar compared to what Chipotle used to be. It's not the same chain anymore, at least not here. Corporate seems indifferent despite repeated feedback from many customers (just check the recent reviews— the complaints are identical and piling up). If this is the "new Chipotle," count me out. I'll be taking my business elsewhere until standards actually improve. 1 star only because 0 isn't an option. Avoid this location if you can.!
• GG

  Gregory Grondin

  Jan 31, 2026
  1.0
  Came to Chipotle to have a normal dinner and the whole experience was pathetic. Used to have salt out by the drink machine and utensils. Since they didnt we asked for some salt from the back like they've done for a great many years. They said they could not and would not. To boot my child's meal was cold.
• KJ

  KangHun Jang

  Jan 30, 2026
  1.0
  Worst Chipotle experience of my life!! This is a location I’ve visited many times, and it’s my sons’ favorite place to eat. I ordered food for my kids like I always do, and everything was fine until checkout. Before completing payment, I accidentally tapped my company card, which is a serious issue under my company’s policy. I immediately apologized and politely asked if the transaction could be voided so I could pay with the correct card — a very basic and common retail request. Instead of helping, the cashier called the store manager. The manager looked at me with obvious annoyance, said “It’s already paid,” and walked away without letting me explain or say another word. I asked again if it could be voided and re-run, explaining that this payment would cause a serious problem for me. The response? “The manager said no.” When I asked to speak to the manager again, she returned, cut me off mid-sentence, spoke in a hostile tone, showed zero respect, and walked away again — publicly dismissing and humiliating me in front of other customers. I have been to Chipotle locations all over the country and have never experienced this level of rudeness, arrogance, and complete lack of basic customer service. This could have been resolved in seconds, but instead the manager chose to embarrass a customer over something trivial. I was so disgusted by how I was treated that I threw the food away on my way out and have no interest in ever returning to this location — or possibly Chipotle at all. If this is the kind of attitude and behavior being tolerated from management, then customers should expect nothing but disrespect here. Completely unacceptable.
• T2

  Traveler 2082

  Jan 29, 2026
  5.0
  I read the reviews & went anyway. I’m a long time chipotle fan (way before delivery options were available) & I had no issues with any part of my experience. Dare I even say this was one of the better bowls I’ve had. I recognize in the reviews that most of the poor ones are related to delivery / app experience. While I understand the importance of having this option, I know that nothing beats the in store experience. And long term chipotle fans know what I mean. I was in and out. Friendly staff. A good portion size. Great music too. Therefore I deem this location 5star worthy! 🫡
• BS

  Benjamin Schwartz

  Jan 10, 2026
  5.0
  I deleted my previous poor review because of the great service I experienced today. Kanisha was so friendly and the food was perfect.

Frequently Asked Questions About Chipotle Mexican Grill