Chipotle Mexican Grill

3.1
595 reviews
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Business Details

8294 Highway 72 W, Madison, AL
35758, United States
(256) 929-6632
https://locations.chipotle.com/al/madison/8294-highway-72-w?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3539
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About

Mexican Restaurant
Chipotle Clift Farms is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
8294 Highway 72 W, Madison, AL
35758, United States

Hours

Reviews

3.1
595 reviews
5 stars
209
4 stars
82
3 stars
56
2 stars
49
1 star
199

What are people saying?

AI-generated from recent customer reviews

Service Quality

While some customers praised the friendly staff, others reported rude service and poor customer interactions, particularly at the drive-thru.

Food Quality

Many reviews highlighted issues with food quality, including overcooked meat, cold food, and incorrect orders, leading to disappointment.

Portion Sizes

Numerous customers expressed dissatisfaction with portion sizes, claiming they were consistently skimpy, especially for meat.

Cleanliness

Several reviews noted cleanliness issues within the restaurant, including dirty tables and unsanitary food handling practices.

Online Ordering Issues

Customers frequently reported problems with online orders, including missing items and incorrect preparations.
  • BS
    Benjamin Schwartz
    2 days ago
    5.0
    I deleted my previous poor review because of the great service I experienced today. Kanisha was so friendly and the food was perfect.
  • HR
    Harrison Rodriguez
    Dec 27, 2025
    5.0
    Staff was friendly and cared about their work Food was portioned perfectly and tasted amazing This place does a great job!
  • PP
    PrettiPoison
    Dec 17, 2025
    1.0
    My chips were left out of my meal. I noticed when I got home and when I returned, the guy didn’t apologize or even speak. Just handed me the bag with an attitude. Will not be back.
  • AG
    Armando Garcia
    Dec 7, 2025
    5.0
    Nice place clean and everything feels more fresh, I’m changing my university place for this one, location way better
  • MM
    MarMusicGen
    Nov 24, 2025
    2.0
    My son ordered a bowl online and picked up in the drive thru, paid almost $20 BTW because he ordered extra steak and the bowl was hardly full. They cheated him Big Time. Hardly any rice, we asked for double beans and steak got less than a regular portion. Please DONOT order online & pick up, because you will more than likely get cheated.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Clift Farms serve?

Chipotle Mexican Grill offers customizable Mexican cuisine, including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 8294 Highway 72 W, Madison, AL?

The restaurant is open daily from 10:45 AM to 11:00 PM.