Business Details
About
Mexican Restaurant
Chipotle Town Madison is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.6
348 reviews
5 stars
99
4 stars
25
3 stars
27
2 stars
27
1 star
170
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, with staff being rude, unprofessional, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor food preparation.
Wait Times
Customers frequently experienced long wait times for both in-store and mobile orders, often exceeding expected times.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food on the floor.
Food Quality
While some customers enjoyed the food, many expressed disappointment with cold or poorly prepared meals.
- ATAaron Thomas2 days ago1.0We found a hair in my wifes burrito, the meat had little seasoning, and there was way too much sour cream. It was like drinking a burrito.
- KKKatieJan 4, 20265.0Sad to see so many poor comments although u shouldn't expect much from online orders and door dash, at least thats how I feel. I love this spot. Yea maybe employees that r not working the counter or making food shouldn't hang out where customers can see them and feel like they r being ignored, but I haven't had any issues. I think this location has the best flavors and makes my burritos amazingly! Thank guys/gals, ill keep coming back
- VGVictor GaleskasDec 28, 20252.0Another low star rate as my wife got herself a rice burrito and I got everything i didn't want on my bowl. Also they were 10 minutes late to give my order. Chop chop
- JLJ LLDec 25, 20253.0The team seemed a little confused. they didn't have any of the items available and the wait time was quite a while. After the wait, then the food was not as fresh and the team didn't make it any more better by being very much non chalant. Would not be so direct here in the response, however the experience wasn't very good.
- KRKim RobinsonDec 4, 20251.0Service slow, drive through not managed, order showing ready in app and they let cars build in drive through behind cars that just placed orders. Order was supposed to be ready at 520, now its 545 and still waiting
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Town Madison offer?
Chipotle Town Madison offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill in Madison, AL?
Chipotle is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Town Madison?
It is located at 101 Outfield Dr, Madison, AL 35758, USA.
Can I order Chipotle online from the Town Madison location?
Yes, you can order online via Chipotle's website or their app using these links: https://order.chipotle.com/ and https://chipotle.app.link/Carne-Apple.
Does Chipotle offer any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
How can I contact Chipotle Mexican Grill in Town Madison?
You can contact them by phone at +1 256-617-5312 or email at AL.4076.TownMadison@chipotle.com.
Which social media platforms can I follow Chipotle Mexican Grill on?
Chipotle is on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube.
What nearby restaurants can I visit along with Chipotle in Town Madison?
Nearby restaurants include CAVA (Mediterranean), I Love Sushi Express (Japanese), Playa Bowls (health food), Starbucks (coffee shop), Walk-On’s Sports Bistreaux, Panera Bread, Panda Express, and Five Guys.
Are there any nearby beauty or wellness services close to Chipotle in Town Madison?
Yes, nearby options include Lifestyle Nail, European Wax Center, and VSL Nail Spa Town Madison for nail and hair removal services.
What attractions or important places are near Chipotle Mexican Grill in Town Madison?
Nearby points of interest include Ballpark Apartments, Palmer House Apartments, Courtyard By Marriott Madison hotel, and The House of Rotorcraft airport.