Business Details
About
Mexican Restaurant
Chipotle Town Madison is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.6
336 reviews
5 stars
94
4 stars
25
3 stars
26
2 stars
26
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional staff, with many customers feeling ignored or dismissed.
Food Quality
While some customers enjoyed the food, many reported issues with incorrect orders, missing items, and poor food preparation.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food on the floor.
Inventory Issues
Customers frequently noted that the restaurant was out of key ingredients, leading to disappointing experiences.
Management Problems
Many reviews pointed to poor management and lack of organization, contributing to long wait times and overall dissatisfaction.
- CDChris Durham5 days ago1.0My order took 20 minutes longer and I didn’t get what I ordered. Not ordering from this location again.
- BSBrittney SaraceniNov 12, 20251.0Absolutely would not recommend this location. They attempted to charge me for someone else's order, after I questioned it she changed my total again after quoting it a second time (additional $7 extra) after claiming she was correcting it to "include my chips" (chips are included with the kids meals). She instead charged me for "extra meat" that I did not receive, the queso could have been utilized to hang wall paper (it was over cooked and thick like a paste). My food was cold despite dining in and the staff were beyond rude, arguing amongst themselves, the wrong shells are being utilized at this location, they are not providing the correct protein portions for anyone (I witnessed the worker make six meals ahead of mine). No tables had been cleaned, trash left out, etc. Honestly they need to terminate the entire staff, do a deep clean, order the correct Chipotle taco shells and try again with a fresh start. I will not return to this location.
- ASaliyah sOct 24, 20252.0pretty sure they charged me extra for a sauce i didn’t get. the guy acknowledged it and laughed and just said the total… my usual $9 meal was like $11 …
- ASApril SmithOct 22, 20251.0I don’t typically do reviews but I’ve had several bad experiences with this Chipotle. Mobile orders are always prepared Horribly. I’ve had one bowl that was drowned in sour cream, another order that took an additional 30 min past estimated time and a bowl today that has no chicken which of course I paid for. I’ve done on multiple occasions hoping it was better but to no avail.
- ZGZach GarnerOct 13, 20251.0I've never been to a city with such horrible Chipotle's. Unlike their clean, friendly staffed siblings these are run by rude staff, tend to be filthy, and are either so indifferent they don't bother to perpare fresh ingredients or legitmately run out of things. Desperately need help.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Town Madison offer?
Chipotle Town Madison offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill in Madison, AL?
Chipotle is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Town Madison?
It is located at 101 Outfield Dr, Madison, AL 35758, USA.
Can I order Chipotle online from the Town Madison location?
Yes, you can order online via Chipotle's website or their app using these links: https://order.chipotle.com/ and https://chipotle.app.link/Carne-Apple.
Does Chipotle offer any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
How can I contact Chipotle Mexican Grill in Town Madison?
You can contact them by phone at +1 256-617-5312 or email at AL.4076.TownMadison@chipotle.com.
Which social media platforms can I follow Chipotle Mexican Grill on?
Chipotle is on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, Pinterest, and YouTube.
What nearby restaurants can I visit along with Chipotle in Town Madison?
Nearby restaurants include CAVA (Mediterranean), I Love Sushi Express (Japanese), Playa Bowls (health food), Starbucks (coffee shop), Walk-On’s Sports Bistreaux, Panera Bread, Panda Express, and Five Guys.
Are there any nearby beauty or wellness services close to Chipotle in Town Madison?
Yes, nearby options include Lifestyle Nail, European Wax Center, and VSL Nail Spa Town Madison for nail and hair removal services.
What attractions or important places are near Chipotle Mexican Grill in Town Madison?
Nearby points of interest include Ballpark Apartments, Palmer House Apartments, Courtyard By Marriott Madison hotel, and The House of Rotorcraft airport.