Arby's

4.1
873 reviews
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Business Details

7785 Highway 72 W, Madison, AL
35758, United States
(256) 864-2303
http://www.arbys.com/locations/us/al/madison/7785-highway-72-w/store-7068
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
7785 Highway 72 W, Madison, AL
35758, United States

Hours

Reviews

4.1
873 reviews
5 stars
418
4 stars
252
3 stars
101
2 stars
36
1 star
66

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or poorly prepared items, while others praised the freshness and taste.

Service Issues

Numerous reviews highlighted poor service experiences, including long wait times, incorrect orders, and unresponsive staff.

Positive Experiences

Despite the negative feedback, many customers enjoyed their meals and noted friendly service at certain locations.

Cleanliness

Several reviews mentioned clean facilities, particularly the bathrooms, contributing positively to the overall experience.

Value Concerns

Customers expressed dissatisfaction with portion sizes and pricing, feeling that some items did not provide good value for money.
  • SH
    Sunshine Hoover
    Dec 23, 2025
    5.0
    I ordered on the app and when I arrived. The location was super clean and very friendly!
  • DR
    Danette Resendez
    Dec 21, 2025
    1.0
    No stats given. Went to the drive thru to place an order and the employee said welcome to my personal hell… needless to say we did not order. Do better…
  • SM
    Stephen Mitchell
    Dec 10, 2025
    1.0
    Wife picked us up some food, and it is now all in the trash. The roast beef my wife and I had tasted terrible. She described it as "slimey" but I feel it was bad meat. It has a distinct bad taste to it, Sweet tea was sour, daughters steak tips were burnt so bad they were not consumable. Will not be going back for awhile, and that was a waste of 33$
  • SW
    Simona Williams
    Dec 10, 2025
    2.0
    Nearly $10 for a brisket sandwich with hardly any brisket at all. Maybe 4 slices of thinly sliced brisket. What a disappointment. Waste of money.
  • KA
    Kelly Knight Allen
    Nov 25, 2025
    1.0
    Went to Arby's this evening to get food for the family. We walked in and saw no one!! I looked around the counter and there was a lady on the drive through. I said hello, but she never looked up, didn't even acknowledge that she had any customers. She.continued to play on her phone. We stood there for over 5 minutes just waiting yo be acknowledged. We finally left and she didn't even notice. I don't think that we will be going there again.
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