Arby's

3.9
814 reviews
Get DirectionsCallWebsite

Business Details

8817 Highway 20 W, Madison, AL
35758, United States
(256) 772-7465
http://www.arbys.com/locations/us/al/madison/8817-highway-20-w/store-5238
GoogleFacebookInstagramTwitterLinkedInTikTok

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8817 Highway 20 W, Madison, AL
35758, United States

Hours

Reviews

3.9
814 reviews
5 stars
347
4 stars
241
3 stars
105
2 stars
35
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and unprofessional behavior from staff.

Food Quality

Many reviews mentioned cold or old food, incorrect orders, and items being unavailable.

Staff Friendliness

Some employees received praise for their friendly and helpful demeanor, while others were criticized for rudeness.

Operational Problems

Customers expressed frustration over the restaurant being closed for dine-in and inconsistent hours.
  • EB
    Edward Brooks
    Nov 12, 2025
    1.0
    Went here Monday for lunch and the doors were locked. Went back Wednesday and after standing in line for a few minutes the girl yelled from the back that it was going to be a wait. Not a good way to run a business. I won't be back to this location.
  • TA
    Todd Arthur
    Oct 19, 2025
    1.0
    I walked in and there were no employees. I rang the bell and finally someone came to the counter. I tried to order and he said they were out of that. I ordered something else and they were out of that too. I ordered something else and they were out of that too. I ordered something else and they were out of that item as well. Either this person is very, very lazy or is racist as I refuse to believe they are out of beef and chicken at Arby's. I won't be back.
  • CT
    Casey Travis
    Oct 15, 2025
    1.0
    I would not recommend this restaurant to anybody. The last 2 times I went here to eat.My food was and it was cooked in old grease. Took my order back and asked for fresh food, And it was cooked in old grease And was unfit to eat. The customer service is very poor.
  • BB
    Braxton Barrett
    Oct 12, 2025
    1.0
    Spent 30 mins at speaker and nothing
  • DH
    Dakota Harris
    Oct 9, 2025
    5.0
    The girl working the window today (receipt says Gerrieal so possibly her name but unsure) she is always so kind and upbeat. Hoping she knows that the light she shines even in that brief moment is positive and impactful
Read more reviews on Google