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Brand Certified

Arby's

3.9
(816 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8817 Highway 20 W, Madison, AL
35758, United States

Hours

Reviews

3.9
816 reviews
5 stars
348
4 stars
241
3 stars
105
2 stars
36
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and unprofessional behavior from staff.

Food Quality

Many reviews mentioned cold or poorly prepared food, with some items being out of stock.

Staff Friendliness

Some employees received praise for their friendly and helpful demeanor, while others were criticized for rudeness.

Cleanliness and Maintenance

Several customers noted cleanliness issues and equipment being out of order, impacting their overall experience.

Inconsistent Experience

Customers expressed frustration over inconsistent service and food quality, with some having positive experiences while others had negative ones.
  • BL
    Billy Lenoir
    Feb 26, 2026
    2.0
    Terrible customer service.
  • EM
    Eliz Mann
    Feb 23, 2026
    1.0
    Can I give them a 0? Weve stopped by 10 different times. They wont serve you. If you go when they arent busy like at 1-2pm or 7:30-8pm they will claim every time they dont have roast beef, shakes, or turnovers. Every time its "we are out of roast beef" or "shake machine down" or " no turnovers" .The staff on all occasions have acted like they dont want to serve customers. One guy laughed after saying they were out of roast beef. Go to a different Arby's! Theres another one off 72 close that never has these issues. Its just this location!!
  • EB
    Edward Brooks
    Nov 12, 2025
    1.0
    Went here Monday for lunch and the doors were locked. Went back Wednesday and after standing in line for a few minutes the girl yelled from the back that it was going to be a wait. Not a good way to run a business. I won't be back to this location.
  • TA
    Todd Arthur
    Oct 19, 2025
    1.0
    I walked in and there were no employees. I rang the bell and finally someone came to the counter. I tried to order and he said they were out of that. I ordered something else and they were out of that too. I ordered something else and they were out of that too. I ordered something else and they were out of that item as well. Either this person is very, very lazy or is racist as I refuse to believe they are out of beef and chicken at Arby's. I won't be back.
  • CT
    Casey Travis
    Oct 15, 2025
    1.0
    I would not recommend this restaurant to anybody. The last 2 times I went here to eat.My food was and it was cooked in old grease. Took my order back and asked for fresh food, And it was cooked in old grease And was unfit to eat. The customer service is very poor.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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