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McDonald's

2.8
(1837 reviews)
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Business Details

12593 N Hickory St, Loxley, AL
36551, United States
(251) 964-4155
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12593 N Hickory St, Loxley, AL
36551, United States

Hours

Reviews

2.8
1,837 reviews
5 stars
427
4 stars
269
3 stars
278
2 stars
203
1 star
660

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Cleanliness

Many customers reported unsanitary conditions, including dirty bathrooms and overall filth in the restaurant.

Order Accuracy

Several customers experienced issues with incorrect orders and missing items.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold or poorly prepared items.

Management Issues

Customers noted a lack of effective management and accountability among staff.
  • KK
    Kristy
    Feb 23, 2026
    1.0
    This place is a joke! Treated myself and my bf like criminals. Wouldn't serve us. Called police. Police told them they couldn't make an arrest because no crime had been committed.
  • CF
    Casey Foshee
    Feb 15, 2026
    1.0
    If I could give 0 stars I would
  • TF
    Tracey Fox
    Feb 14, 2026
    2.0
    Ordered a large sweet tea, a mc double with no cheese, and a quarter pounder with cheese deluxe. Sweet tea was good and we got a mc double with cheese and a quarter pounder deluxe with no cheese and about 3 tablespoons of ketchup. Wth!
  • AX
    Adam Xenon
    Feb 5, 2026
    1.0
    It was frigid cold in here, and then not providing Wi-Fi was a major inconvenience and disruption to my morning. Who the Hlll doesn’t have WiFi?! I’ll never come to this establishment again. I didn’t end up ordering anything.
  • TT
    Tessa
    Jan 20, 2026
    5.0
    Good food hot and fresh just the way I ordered it. Fries were fresh, good, and hot. Service was nice and fast with my order.
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Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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