Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Numerous customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Service Quality
Feedback highlighted a mix of friendly and rude staff interactions, with some customers praising helpful employees while others experienced poor service.
Food Quality
Several reviews mentioned subpar food quality, including cold items and poorly prepared dishes, although some customers enjoyed specific menu items.
Wait Times
Many customers expressed frustration with long wait times, both in-store and at the drive-thru, often attributed to being short-staffed.
SF
Sue Freiwald
Jan 28, 2026
1.0
I drove 18 miles to get Arby’s tonight and they forgot to put half my Items in the bag. I can go back there again as a friend took me there and left before I had a chance to unpack the bag . I am not happy as I am out the money for all the missing items !; ( .
PM
Plutious Maximus
Jan 19, 2026
3.0
At some point you have to decide whether putting somebody at the register is to the detriment of your business. They had an older woman running the register which is perfectly fine but she barely knew how to run it. Opting to not care that she messed up and not fix it. There's voided out items on the receipt and I still walked away with an extra charged sandwich in the bag and a charged extra drink which I never got. And then at the end of it all I said I wanted the meal to go she accidentally pressed dine in and audibly said oh well I put dine in and left it like that. I didn't have time to run back in to fix a mistake that this person's outward work ethic shows they didn't care in the slightest. Even the person who I assumed was the manager when they found out that it wasn't dine-in his exasperation told me everything.
Edit - if it couldn't get any worse I got the wrong sandwiches entirely anyway. I said the number of the order and the name of the sandwich. The name of the sandwich has the word cheddar in it but alas no cheddar. Who eats dry sandwiches crazy people that's who. All jokes aside a plain anything is not my cup of tea and the employee needs a little bit more time with supervision.
CY
Cash is King Trucking YouTube
Jan 2, 2026
1.0
They got my order wrong. Not surprised, the guy taking my order was more concerned that I had paid for the windshield wipers that I was carrying more than he was worried about what food I wanted to order. Then I get the food and God Almighty whoever prepared it must have had their eyes closed when preparing the food.
LL
Lynn Lopez
Nov 4, 2025
3.0
The breakfast burritos 🌯 are good!!
JB
Jason Bourne
Oct 31, 2025
3.0
They only gave me four nuggets in the steak bowl and it’s supposed to be five. I mean what are we doing here people there’s not enough money out here to do us like this. And now as I write this on my first bite, the macaroni and cheese is literally refrigerator. Cold this is got to be the most ridiculous thing. This is just Service. The food would’ve been fine. Can you just give it the way it’s supposed to be given and give a little extra if you have to don’t take away from me Something that would’ve been so good. I made my day so much better now I just put a damper on them cause I feel like I got ripped off you know we’re on the road. I can’t turn around and whatever you so whatever you do wrong, I’m stuck with it
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