Wendy's

4.1
1299 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2801 Us 78 E, Jasper, AL
35501, United States

Hours

Reviews

4.1
1,299 reviews
5 stars
650
4 stars
327
3 stars
193
2 stars
48
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including incorrect orders, long wait times, and rude staff.

Food Quality

While many customers enjoyed the food, there were complaints about freshness and incorrect items.

Cleanliness

The dining area was noted as clean by some, but others mentioned it could be improved, especially during busy times.

Drive-Thru Experience

The drive-thru service was often criticized for being slow and inefficient, with some customers leaving without placing an order.

Loyalty and Value

Despite issues, many customers expressed loyalty to the brand and appreciated the value for money.
  • JH
    Julia Hicks
    Jan 1, 2026
    4.0
    They have good food & the customer have great service
  • KL
    Ken Lindsay
    Dec 22, 2025
    3.0
    We used the drive through, I had to repeat my order several and they still got everything but the drinks wrong. I went inside to get one of the items exchanged for the correct burger. The lady working the counter was very nice and appalagetic. They made that sandwich right, it wasn't until later we found the other one wasn't right.
  • MS
    Melinda Swafford
    Dec 6, 2025
    3.0
    I love Wendy's in Jasper Al. I will drive 30 min to get there just for their sweet ice tea. I drove that drive to be disappointed. Corporate has put a machine in for the tea. Disgusting. Please 🙏 I bed of u to bring back the tea that u had! Very disappointed. If I knew Dave or Wendy id complain to them personally! Signed a very disappointed loyal Jasper Al Wendy's customer!! BRING BACK THE TEA!!
  • HA
    heather allore
    Nov 13, 2025
    5.0
    Always great service and food when we come here. Only fast food still left with healthy choices on the menu. Gotta love that chili!!!
  • KD
    Keonie Duncan
    Nov 7, 2025
    1.0
    WORST SERVICE!!!!! I SPECIFICALLY ASKED FOR TACO SALAD... ASKED IF IT HAD MEAT (ESPECIALLY PORK/BACON.) SHE SAID NO. I REPEATED MYSELF X3. TOLD HER NO BACON... NO CHICKEN.. MANY PPL DONT EAT PORK BUT WILL EAT CHICKEN. I GET THAT. IT WAS LATE & DARK. I GER HOME & SALAD WAS COVERED IN MEAT. SO I CALL UP THERE MANAGER PRETENDS NOT HERE ME HANGS UP. I END UP CALLING MULTIPLE TIMES. SHE HANGS UP SEVERAL TIMES. THIS CONTINES TO HAPPEN. I EVEN LEAVE A MESSAGE. IM NOT ONE FOR FAST FOOD. BUT YOU WOULD THINK YOU COULDN'T GO WRONG ON A SALAD. I REALLY HATE TO COMPLAIN. JUST FEEL MANAGEMENT NEEDS TO DO THE RIGHT THING, CUSTOMERS WORK HARD FOR THEIR MONEY$$ AND EVEN FOR A SALAD IT COST$$

Frequently Asked Questions About Wendy's

Is Jasper Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's in Jasper, AL?

The drive-thru is open daily from 6:30 AM to midnight.