Dairy Queen Grill & Chill

Reviews

• RO

  Ranae Obrien

  Apr 16, 2026
  1.0
  I had a really frustrating experience at Dairy Queen tonight (Thursday around 7 PM). The night shift employee taking our order was extremely hard to understand—she was whispering everything, and we had to keep asking her to repeat herself. Things got worse when we tried to order a Blizzard that was clearly advertised on their sign. She abruptly told us they didn’t have it and said she “does not control the sign,” in a very rude and dismissive tone. There was no effort to apologize, explain, or offer an alternative—just attitude. I understand that employees don’t control everything, but basic customer service goes a long way. Being polite and helpful should be the bare minimum, especially when customers are ordering directly from what’s being advertised. Overall, the experience felt unprofessional and unpleasant. Definitely disappointing.
• SC

  Shannon Calvert

  Mar 23, 2026
  1.0
  Friday March 20 my son went through the drive through and got a blizzard. He found maggots in his blizzard that’s disgusting. The health department will be notified. Clean the place up!!!!
• BS

  Bill Swindle

  Mar 21, 2026
  2.0
  Store was very busy, but orders were being made one at at time according to an employee. I left without getting waited on.
• TL

  Tiffany Lundin

  Mar 1, 2026
  1.0
  We saved our reward points for an entire year specifically to redeem an 8” ice cream cake, expecting it to be covered by our rewards. When we arrived, we were told they didn’t have any 8” cakes available — only 10” cakes. That was disappointing, but we agreed to purchase the larger cake instead. Instead of using our rewards like planned, we ended up paying $43 out of pocket, which completely defeated the purpose of saving points all year. What made the experience worse was being told we had to wait 55 minutes while they made the cake. If they were able to make a 10” cake from scratch while we waited, it makes no sense why an 8” cake couldn’t have been made — especially since that was the reward item we came for. After the long wait and unexpected cost, the cake wasn’t even made correctly. Overall, this felt extremely frustrating and honestly misleading. We planned ahead, saved points, and still left paying full price, waiting nearly an hour, and receiving an incorrect product. Very disappointing experience and poor customer service.
• MY

  mark yates

  Jan 21, 2026
  4.0
  Got a Snickers blizzard. It was so good

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