I had a really frustrating experience at Dairy Queen tonight (Thursday around 7 PM). The night shift employee taking our order was extremely hard to understand—she was whispering everything, and we had to keep asking her to repeat herself.
Things got worse when we tried to order a Blizzard that was clearly advertised on their sign. She abruptly told us they didn’t have it and said she “does not control the sign,” in a very rude and dismissive tone. There was no effort to apologize, explain, or offer an alternative—just attitude.
I understand that employees don’t control everything, but basic customer service goes a long way. Being polite and helpful should be the bare minimum, especially when customers are ordering directly from what’s being advertised.
Overall, the experience felt unprofessional and unpleasant. Definitely disappointing.
SC
Shannon Calvert
Mar 23, 2026
1.0
Friday March 20 my son went through the drive through and got a blizzard. He found maggots in his blizzard that’s disgusting. The health department will be notified. Clean the place up!!!!
BS
Bill Swindle
Mar 21, 2026
2.0
Store was very busy, but orders were being made one at at time according to an employee. I left without getting waited on.
TL
Tiffany Lundin
Mar 1, 2026
1.0
We saved our reward points for an entire year specifically to redeem an 8” ice cream cake, expecting it to be covered by our rewards. When we arrived, we were told they didn’t have any 8” cakes available — only 10” cakes. That was disappointing, but we agreed to purchase the larger cake instead.
Instead of using our rewards like planned, we ended up paying $43 out of pocket, which completely defeated the purpose of saving points all year.
What made the experience worse was being told we had to wait 55 minutes while they made the cake. If they were able to make a 10” cake from scratch while we waited, it makes no sense why an 8” cake couldn’t have been made — especially since that was the reward item we came for.
After the long wait and unexpected cost, the cake wasn’t even made correctly.
Overall, this felt extremely frustrating and honestly misleading. We planned ahead, saved points, and still left paying full price, waiting nearly an hour, and receiving an incorrect product. Very disappointing experience and poor customer service.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Jasper, AL offer?
Dairy Queen Grill & Chill in Jasper offers soft-serve ice cream, signature shakes, classic burgers, fries, and other fast-food items.
What are the operating hours of Dairy Queen Grill & Chill in Jasper?
The restaurant is open Monday to Thursday and Sunday from 9:30 AM to 9:30 PM, and on Friday and Saturday from 10:00 AM to 10:00 PM.
Is there a drive-thru available at Dairy Queen Grill & Chill in Jasper?
Yes, Dairy Queen Grill & Chill offers a drive-thru for convenient ordering and pickup.
Does Dairy Queen Grill & Chill provide seating and accommodations for families?
Yes, the location has indoor and outdoor seating, booster seats, high chairs, is wheelchair accessible, has restrooms, and is family-friendly.
Can I order food online for pickup at this Dairy Queen location?
Yes, you can place an order for pickup online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/41722/.
Are there any special programs or apps to get exclusive deals at Dairy Queen Grill & Chill in Jasper?
Yes, you can download the Dairy Queen app for exclusive deals and mobile rewards.
How can I contact Dairy Queen Grill & Chill in Jasper?
You can call them at +1 205-221-3989 or visit their Facebook page at https://www.facebook.com/335022899876126.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill in Jasper?
You might visit James Fowler Park, a nearby park and stadium, or stop by The Children’s Place for children's clothing. Both are conveniently located close to Dairy Queen.
Are there other dining options near Dairy Queen Grill & Chill in Jasper?
Yes, nearby dining options include Hardee’s, Ruby Tuesday, Sakura Japanese Restaurant, and Taqueria Guerrerense, all within close proximity for varied tastes.
What nearby services and shops can I find in the same area as Dairy Queen Grill & Chill?
Nearby you can find Lawson Real Estate for property needs, Security Federal Savings Bank for banking, and Jasper Phone and Repair for mobile phone services.
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