Subway

Reviews

• OE

  Oldschool El

  Oct 23, 2025
  1.0
  App order. App said it was ready. Got in line behind 2 customers, was told to move ahead to the register. Worker at register ignored me for about 3-4 minutes. She checked the other 2 customers out and then walked away, again, completely ignoring me. When she came back, I gave my name. She said they were working on my order; none looked like my order. Meanwhile, 3 more customers arrived & placed their orders. After completing their orders, I approached her with my phone to show her the app showing that I ordered a sub and they had had long enough to prepare it- 35 minutes by this point. Then she pulled out a register tape and showed me (someone else’s order) and stated my order still had 3 minutes before completed. I casually debated with her that that was not my order. By this point I had given my name 7 times and showed them the app order. The lightbulb finally clicked. Without apology or acknowledging any mistake, they finally started making my sandwich. There is no way to get a refund through the app. Believe me, I had the time to try while waiting. So, had I not waited another 5 minutes, I would have blown more than a lunch break. The entire situation would have been fine, except another customer who witnessed my wait, came to the counter and told them they should comp me a cookie for my time. After they refused to acknowledge any problem on their end, the subway employee just handed me my sandwich. And no, the mostly mayo sandwich was not worth the wait nor the money. Subway, you need to re-evaluate this process & teach your employees a little courtesy, like “we’re so sorry for the inconvenience” or something of that nature. Ridiculous!
• CM

  Chris Murphy

  Sep 25, 2025
  1.0
  Don't worry about ordering on the app. If you do get there on time, you're still going to weigh another 10 to 20 minutes for them to make your sandwich. So what's the use of using the app? Plus the store's a mess. Light fixtures has bunch of dust in it. There's something running down on the back wall. Looks orange and slimy. It's not what it used to be.
• SS

  Shannon

  Sep 8, 2025
  1.0
  Ordered on the app and when I arrived there of course they hadn’t even started it. Rude and sad experience.
• JI

  Jay “Lildude” Isy

  Sep 8, 2025
  1.0
  Literally hung up in my face twice, I don’t know what the problem is but it needs to be fixed.
• MP

  Marc Pearson

  Aug 26, 2025
  1.0
  I believe it was bought out by foreigners who don't speak or understand English they tried to charge us for a sandwich they messed up because my wife literally had to tell them a dozen times each thing to put on there they still didn't get it right 25 mins to order 2 sandwiches that's just ordering that's no line time it's ridiculous and put our change in their tip jar

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