Subway

3.6
261 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Jacksonville Subway® Restaurant at 402 Pelham Rd N brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
402 Pelham Rd N, Jacksonville, AL
36265, United States

Hours

Reviews

3.6
261 reviews
5 stars
119
4 stars
45
3 stars
28
2 stars
13
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful, leading to negative experiences for many customers.

Food Quality

While some customers praised the freshness and taste of the food, others reported issues with food quality, including soggy sandwiches and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty fixtures and unkempt food areas.

Order Accuracy

Many customers experienced problems with order accuracy, including missing items and incorrect sandwich preparations.

Staff Attitude

A recurring theme was the negative attitude of certain staff members, which detracted from the overall customer experience.
  • NM
    Nikita Middleton
    Jan 2, 2026
    1.0
    This Subway does not taste like Subway. I will not be going back. Total waste of my money.
  • MH
    Maddie Havens
    Dec 22, 2025
    5.0
    The food is very hot! straight out of the oven, the cheese is super guey and fresh, same as the meats. (got the meatball sub) As soon as you walk in the atmosphere is extremely welcoming and bright. once you get up to the counter the workers are ready and happy to serve you! They allways have a smile on their face and a fast efficient pace! 10/10 would recommend
  • AS
    Andrew Spears
    Nov 29, 2025
    1.0
    Maybe check your chicken prior to serving it would be great... When grilled chicken taste and smells like Fish. You have a problem..
  • OE
    Oldschool El
    Oct 23, 2025
    1.0
    App order. App said it was ready. Got in line behind 2 customers, was told to move ahead to the register. Worker at register ignored me for about 3-4 minutes. She checked the other 2 customers out and then walked away, again, completely ignoring me. When she came back, I gave my name. She said they were working on my order; none looked like my order. Meanwhile, 3 more customers arrived & placed their orders. After completing their orders, I approached her with my phone to show her the app showing that I ordered a sub and they had had long enough to prepare it- 35 minutes by this point. Then she pulled out a register tape and showed me (someone else’s order) and stated my order still had 3 minutes before completed. I casually debated with her that that was not my order. By this point I had given my name 7 times and showed them the app order. The lightbulb finally clicked. Without apology or acknowledging any mistake, they finally started making my sandwich. There is no way to get a refund through the app. Believe me, I had the time to try while waiting. So, had I not waited another 5 minutes, I would have blown more than a lunch break. The entire situation would have been fine, except another customer who witnessed my wait, came to the counter and told them they should comp me a cookie for my time. After they refused to acknowledge any problem on their end, the subway employee just handed me my sandwich. And no, the mostly mayo sandwich was not worth the wait nor the money. Subway, you need to re-evaluate this process & teach your employees a little courtesy, like “we’re so sorry for the inconvenience” or something of that nature. Ridiculous!
  • CM
    Chris Murphy
    Sep 25, 2025
    1.0
    Don't worry about ordering on the app. If you do get there on time, you're still going to weigh another 10 to 20 minutes for them to make your sandwich. So what's the use of using the app? Plus the store's a mess. Light fixtures has bunch of dust in it. There's something running down on the back wall. Looks orange and slimy. It's not what it used to be.

Frequently Asked Questions About Subway

Where is Subway located in Jacksonville, AL?

Subway is located at 402 Pelham Rd N, Suite 1, Calhoun, Jacksonville, AL 36265.

What are the operating hours for Subway at 402 Pelham Rd N?

Subway is open every day from 9:00 AM to 10:00 PM.