Brand Certified
Subway
3.6(267 reviews)
Certified by Subway • Mar 01, 2026
Business Details
402 Pelham Rd N, Jacksonville, AL
36265, United States
Certified by Subway • Mar 01, 2026
(256) 435-4367
Certified by Subway • Mar 01, 2026
https://www.subway.com
Certified by Subway • Mar 01, 2026
About
Certified by Subway • Mar 01, 2026
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Jacksonville Subway® Restaurant at 402 Pelham Rd N brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Certified by Subway • Mar 01, 2026
Hours
Certified by Subway • Mar 01, 2026
Reviews
3.6
267 reviews
5 stars
120
4 stars
45
3 stars
28
2 stars
13
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Many customers reported issues with food quality, including incorrect orders, skimpy portions, and unsanitary conditions.
Management Changes
Several reviews mentioned a decline in service and food quality following recent management changes.
Cleanliness
Customers frequently noted that the store was dirty and not well-maintained.
Mixed Experiences
While some customers praised friendly staff and good food, these positive experiences were overshadowed by the overall negative feedback.
- SPSubway Patel2 days ago5.0Fast service and clean. Enjoy
- CWCarlee WoodFeb 19, 20261.0I’ve lived in Jacksonville for years and eat here all the time. They recently got new ownership and it’s went downhill. I literally just watched the man drop the cookie tongs on the floor and then USE THEM. never again.
- PPPinnacle1Feb 1, 20261.0Terrible customer service and quality of food. Communication between me and the two employees was very difficult. I like my subs with everything on them and they acted like it was a struggle to add anything extra . My sub was half the size I have gotten in the past at other locations and I always get the same thing each time. Needless to say I will not be returning to this Subway.
- TLTatum LynnFeb 1, 20261.0Don't recommend this location. The food is not worth the money! Six slivers of turkey on a foot long sub. If you can't afford to put meat on a sub then don't have a sub shop in all honesty. You're paying $26 for bread. Go to the store and make your own for that with actual meat on the sub. Will not go back ever. Poor attitudes behind the counter.
- RCRachel ColloreJan 15, 20261.0This subway is under new management and has gone so downhill! I used to always order it for lunch from Uber Eats - my order is always wrong, missing drinks/chips. Sandwiches aren’t toasted when specified. I order a veggie with meat put in it on two different occasions. The soda bottle smell like BO. And the cookies taste like a chemical cleaning spray was spayed on top of them- I tried ordering on different days thinking maybe it was just a fluke, but no it’s every time now. The inside of the store is disgusting and looks like it’s never cleaned. SO disappointing as I usually love subway
Frequently Asked Questions About Subway
Where is Subway located in Jacksonville, AL?
Subway is located at 402 Pelham Rd N, Suite 1, Calhoun, Jacksonville, AL 36265.
What are the operating hours for Subway at 402 Pelham Rd N?
Subway is open every day from 9:00 AM to 10:00 PM.
Does Subway at 402 Pelham Rd N offer delivery and pickup options?
Yes, they offer both in-store pickup and delivery services for your convenience.
Can I dine in at the Subway located on Pelham Rd N?
Yes, this Subway location serves dine-in customers.
Does Subway on Pelham Rd N provide catering services?
Yes, catering services are available at this Subway location.
What meals are served at Subway on Pelham Rd N?
They serve breakfast, lunch, and dinner.
How can I place an order online for Subway at 402 Pelham Rd N?
You can order quickly and easily via their menu available online at https://subway.com/en-us/restaurant/4507-0/menu/
What nearby places can I visit before or after dining at Subway on Pelham Rd N?
Near Subway, you can visit Abundance Consignment for thrift shopping, Forevermore Jewelry Bar for unique jewelry, or Salon Alon & Therapeutic Wellness Spa for beauty and wellness services.
Are there other fast food options close to Subway on Pelham Rd N?
Yes, nearby fast food and sandwich restaurants include McDonald's, Dairy Queen Grill and Chill, Burger King, Wendy's, and additional Subway locations.
Is there a bakery or dessert shop near the Subway on Pelham Rd N?
Yes, Lickin Good Donuts Jacksonville, a bakery and smoothie/juice bar, is nearby for sweet treats and beverages.
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