Location.com logo
Brand Certified

Sonic Drive-In

4.1
(961 reviews)
Get DirectionsOrderMenuCallWebsite

Business Details

1120 Pelham Road S, Jacksonville, AL
36265, United States
(256) 782-2919
http://www.sonicdrivein.com/locations/us/al/jacksonville/1120-pelham-road-s/store-3937
GoogleFacebookInstagramTwitterLinkedInTikTok

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jacksonville, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1120 Pelham Road S for the ultimate SONIC experience!

Location

Sonic Drive-In
1120 Pelham Road S, Jacksonville, AL
36265, United States

Hours

Reviews

4.1
961 reviews
5 stars
488
4 stars
251
3 stars
114
2 stars
44
1 star
64

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and incorrect orders, indicating a need for better staffing and management.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold items, incorrect orders, and unsanitary conditions.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others experienced rudeness and lack of professionalism.

Convenience

The location is noted for its convenience and good deals, but issues with the mobile app and order accuracy detract from the experience.
  • SS
    Suzanne
    2 days ago
    5.0
    Fast and tasty
  • RT
    Richard Tatum
    Feb 7, 2026
    4.0
    Food is typical of a drive in restaurant not great but not bad
  • PM
    Paul McSheridan
    Feb 6, 2026
    5.0
    👍
  • MK
    Marlee Kilgore
    Dec 28, 2025
    3.0
    Update your payment system please
  • KT
    Karen Trull
    Dec 26, 2025
    2.0
    We pulled in and ordered 1 philly cheesesteak, #3 with no cheese, no tomatoes w/ a sweet tea, chili cheese fries, cheese sticks and water. After 30 minutes and seeing three other cars pull in, order and receive their orders, my husbands pushed the button to inquire about our order. “What can we get started for you that?” My husband replied, “you should already have something started for us, it said several minutes ago Jada was bringing our order.” Before he could finish speaking, the little girl said, “We’re short staffed, we’ll have it out as soon as we can.” CLICK. No “sorry for the wait. . . “ or “thank you for your patience. . . “ - your short-staffing is not the customers problem. A little polite customer service will go a long way in ensuring customers return or give good reviews.
Read more reviews on Google

Brand Certified Facts from Sonic Drive-In

This information is certified by Sonic Drive-In and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including:
Google
Apple
+100
Others