Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jacksonville, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1120 Pelham Road S for the ultimate SONIC experience!
Location
Hours
Reviews
4.1
957 reviews
5 stars
485
4 stars
250
3 stars
114
2 stars
44
1 star
64
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported long wait times and incorrect orders, indicating a need for improved service efficiency and accuracy.
Food Quality
While some customers praised the food as hot and delicious, others experienced cold or improperly prepared items, suggesting inconsistency in food quality.
Staff Performance
Feedback on staff varied, with some customers highlighting friendly and helpful service, while others noted rudeness and unprofessional behavior.
Cleanliness
Concerns were raised about cleanliness, including dirty food bags and unsanitary conditions, which negatively impacted customer experiences.
- MKMarlee KilgoreDec 28, 20253.0Update your payment system please
- KTKaren TrullDec 26, 20252.0We pulled in and ordered 1 philly cheesesteak, #3 with no cheese, no tomatoes w/ a sweet tea, chili cheese fries, cheese sticks and water. After 30 minutes and seeing three other cars pull in, order and receive their orders, my husbands pushed the button to inquire about our order. “What can we get started for you that?” My husband replied, “you should already have something started for us, it said several minutes ago Jada was bringing our order.” Before he could finish speaking, the little girl said, “We’re short staffed, we’ll have it out as soon as we can.” CLICK. No “sorry for the wait. . . “ or “thank you for your patience. . . “ - your short-staffing is not the customers problem. A little polite customer service will go a long way in ensuring customers return or give good reviews.
- SSstitchshawnDec 19, 20253.0Only ordered, chile and fry,1 rap and a lrg drink. There was hardly any one there but it took sonic employees to long just to bring my order out! This has happened several times before at this location.
- VHValencia HollowayDec 17, 20255.0It is very convenient and they always have a deal.
- NCNick combsNov 16, 20251.0We pulled up to sonic about 12 a.m. with 4 to 5 cars at sonic, they said “welcome to sonic how can we help” then before ordering anything, the little girl said, “if your ordering it’s going to be a long wait” so I replied well can I order, “ her reply was “have a nice day” that’s not customer service and we are not happy. Whoever is running the show needs to get it together. This isn’t professional.