Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,190 reviews
5 stars
411
4 stars
244
3 stars
208
2 stars
96
1 star
231
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Order Accuracy
Many customers reported frequent issues with incorrect orders and missing items.
Food Quality
Several reviews mentioned cold, stale, or improperly cooked food, leading to dissatisfaction.
Management Issues
Criticism was directed towards management, particularly regarding staff treatment and overall restaurant management.
Cleanliness
Some customers noted that the restaurant was clean, particularly the bathrooms.
- ANAlan NguyenDec 20, 20251.0Might be a top contender for worst McDonald’s in the United States.
- CCChristianDec 16, 20251.0Got the drive thru. I didn't even eat yet when i got home my partner was up but i only order for myself, and finished my drink. I waited for her to place a mobile order. Maybe 30 or 40 mins after my first pick up I go inside drill my drink and pick up her breakfast sandwich and a manager has the audacity to say is can't refill my drink. Insists it company policy. Even states " No one who comes thru the drive through are allowed to get refills inside at all" I've never seen service like this way to not keep a customer. Go to Jacks at least they are reasonable
- MVMichelle VanDemanNov 28, 20251.0McDonald's used to be good.. but now i wouldn't even feed that stuff to my dog..I ran in to use the restroom lol
- EBEddie BowkerNov 18, 20253.0Personalized customer service has gone. Needed some condiments and had to wait until a crew member came out to the front counter.
- SFSandra FlemingOct 30, 20251.0Ordered a double cheeseburger from the kiosk to go, when I got home (15 minutes away) and unwrapped it there was no meat. Zero meat! How does this even happen? Called, no one will answer, voice mail is full so you can’t leave a message.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's Jacksonville, AL location?
McDonald's in Jacksonville, AL is open 24 hours every day of the week.
What are the delivery hours for McDonald's at 312 Pelham Rd N?
Delivery is available daily from 5:00 AM to 2:00 AM at this McDonald's location.
Does this McDonald's location have a drive-thru and what are its hours?
Yes, this McDonald's offers a drive-thru which operates 24/7, open all day every day.
Can I get curbside pickup service at this McDonald's?
Yes, curbside pickup is available as one of the pickup and delivery services offered.
What payment options are accepted at McDonald's in Jacksonville, AL?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where can I view the full menu for this McDonald's location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there a mobile app to order McDonald's for delivery or pickup?
Yes, you can order using the McDonald's app available on iOS and Android or via online ordering link.
What nearby dining options are available around McDonald's on Pelham Rd?
Nearby restaurants include Lickin Good Donuts Jacksonville for bakery treats and Dairy Queen Grill and Chill for ice cream and fast food.
Are there nearby convenience or pharmacy stores near this McDonald's?
Yes, Walgreens is close by offering pharmacy services and vitamins, useful for quick stops before or after your meal.
What nearby places of interest might customers visit around McDonald's Jacksonville?
Customers might visit the Jacksonville Public Library for a quiet reading place or Jim Case Stadium for sports events, both located nearby.