Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,186 reviews
5 stars
411
4 stars
244
3 stars
208
2 stars
96
1 star
227
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Service Speed
Many reviews highlighted slow service, particularly in the drive-thru, with long wait times for orders.
Food Quality
Customers frequently complained about food being cold, stale, or improperly cooked, with several instances of raw meat.
Customer Service
Feedback indicated a lack of friendly service, with some employees described as rude or unhelpful.
Cleanliness
Some customers noted that the restaurant was clean, particularly the bathrooms, but this was not a consistent theme.
- EBEddie BowkerNov 18, 20253.0Personalized customer service has gone. Needed some condiments and had to wait until a crew member came out to the front counter.
- SFSandra FlemingOct 30, 20251.0Ordered a double cheeseburger from the kiosk to go, when I got home (15 minutes away) and unwrapped it there was no meat. Zero meat! How does this even happen? Called, no one will answer, voice mail is full so you can’t leave a message.
- BSBrian StricklandOct 7, 20251.0Giving this one star in hopes they stop pulling every single drive thru customer up.
- TKTurk KnightOct 1, 20255.0Phenomenal food, everything was fresh this is an example of how McDonald's should taste and could taste, thank you guys at this location
- KLKeelie LeachSep 30, 20251.0Never fill my drinks up all the way, rude
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's Jacksonville, AL location?
McDonald's in Jacksonville, AL is open 24 hours every day of the week.
What are the delivery hours for McDonald's at 312 Pelham Rd N?
Delivery is available daily from 5:00 AM to 2:00 AM at this McDonald's location.
Does this McDonald's location have a drive-thru and what are its hours?
Yes, this McDonald's offers a drive-thru which operates 24/7, open all day every day.
Can I get curbside pickup service at this McDonald's?
Yes, curbside pickup is available as one of the pickup and delivery services offered.
What payment options are accepted at McDonald's in Jacksonville, AL?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where can I view the full menu for this McDonald's location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there a mobile app to order McDonald's for delivery or pickup?
Yes, you can order using the McDonald's app available on iOS and Android or via online ordering link.
What nearby dining options are available around McDonald's on Pelham Rd?
Nearby restaurants include Lickin Good Donuts Jacksonville for bakery treats and Dairy Queen Grill and Chill for ice cream and fast food.
Are there nearby convenience or pharmacy stores near this McDonald's?
Yes, Walgreens is close by offering pharmacy services and vitamins, useful for quick stops before or after your meal.
What nearby places of interest might customers visit around McDonald's Jacksonville?
Customers might visit the Jacksonville Public Library for a quiet reading place or Jim Case Stadium for sports events, both located nearby.