Brand Certified
McDonald's
3.4(1194 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
312 Pelham Rd N, Jacksonville, AL
36265, United States
Certified by McDonald's • Mar 01, 2026
(256) 435-1354
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
1,194 reviews
5 stars
411
4 stars
244
3 stars
209
2 stars
97
1 star
233
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Customers frequently reported issues with incorrect orders, including missing items and wrong food.
Service Quality
Many reviews highlighted rude or unwelcoming staff, with some praising individual employees while criticizing management.
Food Quality
Numerous complaints about cold, stale, or poorly prepared food, with some positive mentions of fresh items.
Speed of Service
Customers consistently noted slow service, particularly in the drive-thru, with long wait times reported.
- AAalt acountJan 24, 20262.0I had bought a ten peice chicken medium meal, with FOUR apple pies, when i had gotten home, there was only two apple pies and no chicken nuggets! When i had returned to the resturant they had tremendous atitudes infront of me..! 0/10 experience food tastes like cardboard and staff is very very unwelcoming!! DONT GO!
- SGShelia GuydenJan 20, 20261.0They always and I do mean always get my order wrong every time
- CMCierra MunnJan 19, 20261.0Started off completely rude rushing us to order. Didn’t get my order correct, when I told her it wasn’t correct on the screen she rudely said “i’ll give you your 20 cents” because she upcharged me when i didn’t ask for it. I get to the window, i still get overcharged. The sandwiches weren’t correct either. If you want your money stolen and your order wrong, come here!
- ANAlan NguyenDec 20, 20251.0Might be a top contender for worst McDonald’s in the United States.
- CCChristianDec 16, 20251.0Got the drive thru. I didn't even eat yet when i got home my partner was up but i only order for myself, and finished my drink. I waited for her to place a mobile order. Maybe 30 or 40 mins after my first pick up I go inside drill my drink and pick up her breakfast sandwich and a manager has the audacity to say is can't refill my drink. Insists it company policy. Even states " No one who comes thru the drive through are allowed to get refills inside at all" I've never seen service like this way to not keep a customer. Go to Jacks at least they are reasonable
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's Jacksonville, AL location?
McDonald's in Jacksonville, AL is open 24 hours every day of the week.
What are the delivery hours for McDonald's at 312 Pelham Rd N?
Delivery is available daily from 5:00 AM to 2:00 AM at this McDonald's location.
Does this McDonald's location have a drive-thru and what are its hours?
Yes, this McDonald's offers a drive-thru which operates 24/7, open all day every day.
Can I get curbside pickup service at this McDonald's?
Yes, curbside pickup is available as one of the pickup and delivery services offered.
What payment options are accepted at McDonald's in Jacksonville, AL?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where can I view the full menu for this McDonald's location?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there a mobile app to order McDonald's for delivery or pickup?
Yes, you can order using the McDonald's app available on iOS and Android or via online ordering link.
What nearby dining options are available around McDonald's on Pelham Rd?
Nearby restaurants include Lickin Good Donuts Jacksonville for bakery treats and Dairy Queen Grill and Chill for ice cream and fast food.
Are there nearby convenience or pharmacy stores near this McDonald's?
Yes, Walgreens is close by offering pharmacy services and vitamins, useful for quick stops before or after your meal.
What nearby places of interest might customers visit around McDonald's Jacksonville?
Customers might visit the Jacksonville Public Library for a quiet reading place or Jim Case Stadium for sports events, both located nearby.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website