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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Jackson, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 2035 College Avenue for the ultimate SONIC experience!
Numerous customers reported long wait times and lack of response at the drive-thru, leading to frustration and dissatisfaction.
Food Quality
Several reviews mentioned incorrect orders, missing items, and food being served cold or poorly prepared.
Staff Performance
While some customers praised friendly staff, others noted issues with employee attentiveness and training, impacting overall service.
Positive Experiences
Despite the negative feedback, there were mentions of good food and excellent service from specific employees, highlighting some positive interactions.
MC
Megan cranford
Jan 9, 2026
1.0
Came here twice the past month. Nobody would answer through the drive through so I pulled up to the order machine and she said they didn’t have a car hopper to use the drive through which I tried. The second time nobody would answer any machines nor the window.
SN
Stephen Newton
Dec 4, 2025
1.0
Im goving a 1 star only because i have to, should have been a zero. Stopped by this morning to get something to eat at drive through. No one answered l, after waiting a few kins i pulled to the window and waited a few mins for no one to answer. Finally just drove off. This location is absolutely horrible for service
GG
gloopygloop
Oct 18, 2025
1.0
this is genuinely the worst fast food restaurant in jackson they seem to never have anything i had just gotten an ice cream there after giving that place a final chance i ordered ice cream and didn’t even get toppings that i asked for🤦♀️
BI
billy isbell
Sep 10, 2025
1.0
Left several times without my order due to 20+ minute wait time. My last order was the big dill smash burger. Got home and cheese was the only thing on the burger.
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