Wendy's

3.3
1737 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Huntsville, AL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Huntsville, AL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2800 S Memorial Pkwy, Huntsville, AL
35801, United States

Hours

Reviews

3.3
1,737 reviews
5 stars
579
4 stars
346
3 stars
234
2 stars
182
1 star
396

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unprofessional behavior from staff, particularly at the drive-thru.

Order Accuracy

Frequent complaints about incorrect orders, with many customers noting that their requests were not followed.

Food Quality

Inconsistent food quality, with reports of cold, hard, or improperly prepared items.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty floors and tables.

Speed of Service

Customers experienced long wait times, both in the drive-thru and inside the restaurant.
  • DN
    devin nesbit
    Nov 17, 2025
    1.0
    they use an AI to take orders, very annoying and staff talks crap about customers openly for getting frustrated with this system, i should be talking to a real person and the staff should not be excessively rude
  • WN
    Wayne Nichols
    Nov 12, 2025
    5.0
    The burgers taste like they were made to order, and the Frosty is a classic treat. Always clean and quick service too!
  • JE
    Justin Eby
    Nov 7, 2025
    4.0
    I'm a generation xer, so I know that there's some modern inconveniences that now exist in that gray area of " just the way things are". But I don't like having to compete with doordashers. It's not just Wendy's, I know that. But we chose to dine in and I could see how hard the staff was working to get all these orders ready for people to come in from the parking lot just to pick up right in front of me. I'm also not suggesting that I have the answers to everything but I wish they had their own drive-thru so that I wouldn't see how much they inconvenience me. Golly, this is such a first world problem. I decided to go with the chicken wrap and I was very non-plussed with how it was served, although I think it was served accurately as to what was on the menu. I just found that it was bland. White flower tortilla, shredded cheddar cheese, breaded chicken tender, and some ranch dressing. This was like what I served my 4-year-old. It just didn't feel like a $7 sandwich. Most of this is outside of the staff's responsibility, but my wife ordered a boo book and they didn't include it in our our dine order. Although she was charged for it. I think it's because they were so busy dealing with the doordashers. But they were friendly and the dining room was clean. They also don't have their ketchup dispenser anymore? That was one of my favorite things about Wendy's; square fries and buckets of ketchup. When I had to ask for ketchup which I also don't particularly like, she gave me three packets. Two out of the three of us ordered french fries. What is this, Shawshank? Anyways, everything was fair to middlin'.
  • SC
    Shayna Cooper
    Oct 21, 2025
    1.0
    THIS IS UNACCEPTABLE!!! MUST READ B4 ORDERING HERE!!!!... So when I came through the drive thru to order my usual and decided to give this location a shot when normally I order from Sparkman loc. The one who took my order over the radio was very sweet and professional, also the young man handing the food out was also really cool. However once I received my food... The grilled chicken wrap with extra chicken (which ended up $10 after ordering extra chicken) then after opening it up to check it out, ensuring I got what I ordered. I felt as if it was the normal serving of chicken and previously ordering from Sparkman when I make this order, it's always made very well and accurate with a great helping of chicken... Also the best staff. Anywho I went back to the drive thru window to request just a small amount extra to make up for what was missing if they didn't mind and if it was any inconvenience that they didn't have to worry about it. Ensuring that I was very professional and nice... The young gentleman mentioned this to the cook at the time and she addressed me very rude saying she already put too much chicken and was very flustered when I reiterated very nicely that my previous experience ordering this from another location was that the wrap was much thicker... And after a few more huffs and puffs and some comments I couldn't make out she handed me a tray full of ice cold chicken... I believe truly that this store needs to learn from Sparkman because they have it hands down the best Wendy's in Huntsville so far. I really hope this helps someone and potentially prevents anyone else from an experience alike. Happy holidays and good luck on your foodventures.
  • LF
    Latoya Farley
    Oct 12, 2025
    1.0
    Customer service was awful. My order was of course wrong. It almost always is. When I called a crew answered the phone and did not properly handle the call. I had to make the suggestion to replace my fries since I have to come all the way back to have my order fixed. I just don’t understand how my other is wrong as much as it is.

Frequently Asked Questions About Wendy's

Is #513 Central Pkwy Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.