Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers.
Food Quality
Many customers reported receiving cold, stale, or incorrect food orders, leading to dissatisfaction with the overall food quality.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and unclean bathrooms.
Service Speed
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.
Management Issues
There were multiple mentions of poor management practices, including staff being untrained and a lack of accountability for mistakes.
MS
Marketta Shelton
4 days ago
1.0
Ordered through Door Dash and my food was cold, salty and the fries were dark like the oil is old! This Wendy's is the worst even with the young employees. I wasted $42 on some garbage called food! Do better.
CH
C Hamlet
5 days ago
5.0
Recently ordered the chili with a baked potato. Both were great! Always can find something tasty at Wendy's!
PH
Pamela Hewlett
Nov 26, 2025
5.0
Thers a drive through that never to interact with to bring a smile to my morning. Somebody raing him right most kids these days kidz. are dumbfounded. Can the Church Say Amen!! Or can I get support. I just want to see what's wrong with youth. So angry and sad
LJ
Lee jones
Nov 18, 2025
1.0
Imagine waiting 30+ minutes for food and pulling up to the window for the manager to walk right past you more than once to see that they are drinking also for a employee to hit your car because they are drunk this is a horrible stor and needs to be shut down they need a whole new night crew and manager
TL
TERRI LAING
Nov 15, 2025
5.0
Fast and courteous service food always tastes good hot and fresh.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's at 6102 University Dr NW, Huntsville?
Wendy's is open daily from 6:00 AM to 2:00 AM, including drive-through service.
Does this Wendy's location serve breakfast?
Yes, this Wendy's location offers a breakfast menu including combos, sandwiches, coffee, and sides.
Can I order delivery or takeout from this Wendy's?
Yes, delivery and takeout are available through the Wendy's app or website order.wendys.com, where you can also check if delivery is available in your area.
What payment options are accepted at Wendy's on University Dr NW?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can contact the location directly at (256) 837-9487, call the Customer Care team at 888-624-8140, use live chat via the Wendy's Contact page, or complete the Customer Satisfaction Survey referencing your receipt.
Where can I find the menu and nutrition information for this Wendy's?
Menu, pricing, and nutrition information are available on the Wendy's website and mobile app, including allergen details for each item.
Is Wendy's hiring in Huntsville, AL near University Dr NW?
To check current hiring status, visit Wendy's Careers page and search for jobs in Huntsville, AL. Job availability is updated regularly.
Are there other fast food restaurants near this Wendy's location?
Yes, nearby fast food options include McDonald's, Zaxby's, Panda Express, and another Wendy's location, providing customers with alternative dining choices.
What nearby dining establishments can I visit around Wendy's on University Dr NW?
Nearby dining includes Tellini’s Italiano for Italian cuisine, Cheddar's Scratch Kitchen for American food, Rosie's Mexican Cantina, and BIG BOWL THAI CUISINE offering a variety of flavors to explore before or after your visit to Wendy's.
Are there useful services near Wendy's that customers might find convenient?
Nearby services include CB&S Bank and PNC for financial needs, Eyemart Express for eyewear, and T-Mobile for mobile devices, allowing customers to combine errands with their visit to Wendy’s.