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Sonic Drive-In

3.6
(1693 reviews)

Business Details

907 Jordan Lane Nw, Huntsville, AL
35816, United States
(256) 430-5021

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Huntsville, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 907 Jordan Lane Nw for the ultimate SONIC experience!

Location

Sonic Drive-In
907 Jordan Lane Nw, Huntsville, AL
35816, United States

Hours

Reviews

3.6
1,693 reviews
5 stars
666
4 stars
391
3 stars
203
2 stars
126
1 star
307

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for orders, often exceeding 30 minutes, with some waiting over an hour.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food or drink selections.

Customer Service

Numerous customers experienced rude and unprofessional behavior from staff, leading to dissatisfaction with their overall experience.

Cleanliness

Several reviews mentioned unsanitary conditions at the location, including dirty stalls and poor hygiene practices among employees.

Food Quality

While some customers enjoyed the food, others reported it being cold, poorly prepared, or not as advertised.
  • ME
    michael edwards
    2 days ago
    1.0
    Was told only make drinks no food at this establishment
  • AD
    Andy Davis
    Feb 8, 2026
    1.0
    Ordered online for 3 drinks. Parked in a stall checked in. Waiting over 20 minutes. Just for the coke to be Dr. pepper. The cherry coke to be nothing but cherry. And the strawberry LEMONADE. To be a strawberry sprite. When the drinks finally was brought out. I had asked which one was which. And the guy said “I have no idea”. Left me to guess. Well. The right side. It was clear which was which. Not worth the money. Should have just gone to the gas station next door to pick up drinks.
  • BB
    Brittani Britton
    Jan 31, 2026
    1.0
    I just got two sonic burgers from this place and they were not done at all!! And I wanted two shakes but they said they were not surviving ice cream. I’m honestly pissed! I started to go back and get my money back but honestly I had to wait in line for 15 minutes and did not feel like waiting another 15 minutes. Do not eat here!!!
  • RR
    Rebecca
    Jan 29, 2026
    4.0
    Food Now days is very expensive... An I can say you get your money's worth with their less expensive combos.. double Patty cheese combo... If you wish you just pull up to your own spot each has a Live Order Screen with Menus Outside is like waiting for girl on roller skate 🛼🛼 to come rolling up with a tray ,, But they do walk it out to you... You set there eat an listen to the music... Reminded me of Happy Day's... Big Al's,.. an Food Was Outstanding for the Price you do get your moneys worth... I'm comparing other burgers places around New Hope and Hampton cove ...
  • ER
    Ella Raye
    Jan 17, 2026
    1.0
    I just left this location without my order because this is the second time in less than a month that the so called manager (black man covered in tattoos) has handled my order in a beyond disrespectful and unprofessional manner in less than a month. Today I ordered a Route 44 coke zero ON the app ON location AT the stall AT 5:48 pm and we were the ONLY vehicle at any stall upon arriving. There were at least 3 vehicles in the drive thru line that I could see. About 5 minutes later 1 and then 3 additional vehicles parked in stalls. After 15 minutes of no one bringing out orders, one vehicle left. When I noticed that 20 mins had almost passed since I ordered I also observed that another employee pulled up in employee parking and went inside and the vehicle in the stall beside me had been waiting almost as long AND no one was in the drive thru line or at the drive thru windows but a white man pulled up and went inside, stood there talking at least 5 minutes and then went back out and appeared to be waiting for food. Eventually the second employee came out and brought the car next to me his food but ignored my horn and went back inside. Nearly 30 mins after I arrived and ordered my ONE drink, the manager (i recognized him from my first disaster communication with him on December 26th) brought food out for some one that had just pulled up so I tapped my horn again at which point he turned around and went to the (assumed) employees car (white man that walked inside) who pointed at my car to let him know I was the one that honked. Drive thru started getting cars after almost 10 mins of no cars. As politely as possible after waiting 30 mins and watching the 2nd employee who parked in employee parking bring food to a female waiting in HIS car, I asked about my order and said I'd been waiting 30 minutes. As with the communication with him on December 26th, he was extremely rude and unprofessional while explaining to me that if ppl ordered at 5:25, I would still have to wait until they arrived, even the 30 mins after me, to get my ONE drink. To stop him from repeating what he kept saying over and order, I finally said 'okay, I get it' because during this engagement, I still hadn't got my drink nor was he checking to see or tell me how much longer and because I was getting emotional/upset (like last time, i just wanted my drink) he kept arguing with me so I told him to forget it and left. I am a very patient calm and understanding christian woman so when I drove away near full blown panic attack and crying, I responded with profanity making my emotions worse because it's not my chatacter to respond to unpleasant interactions that way. December 24th at 4pm (internet said that location was closing at 6pm for christmas eve) my daughter order again ONE drink and when we arrived, they were closed so on the 26th I arrived through drive thru and the same guy (tattood manager) responded the same rude unprofessional way instead of listening ("I'M the manager" was his remark) but changed his demeanor once realizing that what i was ONLY trying to achieve was to get the drink that I paid for and not a refund. I WON'T go back since management has changed and since I've been aggressively talked to like a dog. Things were SO much better until my visit in December or when other managers/employees are there. We used to come daily for drinks and at least twice a week for food for my daughter and I will let loved ones know what happened AGAIN and let them decide to either go to madison, jones valley, or Moores mill location for kinder interactions. I've done or said nothing to be talked to like that and I've had to wait before but came back. I'm done.

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