I just left this location without my order because this is the second time in less than a month that the so called manager (black man covered in tattoos) has handled my order in a beyond disrespectful and unprofessional manner in less than a month.
Today I ordered a Route 44 coke zero ON the app ON location AT the stall AT 5:48 pm and we were the ONLY vehicle at any stall upon arriving. There were at least 3 vehicles in the drive thru line that I could see. About 5 minutes later 1 and then 3 additional vehicles parked in stalls. After 15 minutes of no one bringing out orders, one vehicle left. When I noticed that 20 mins had almost passed since I ordered I also observed that another employee pulled up in employee parking and went inside and the vehicle in the stall beside me had been waiting almost as long AND no one was in the drive thru line or at the drive thru windows but a white man pulled up and went inside, stood there talking at least 5 minutes and then went back out and appeared to be waiting for food. Eventually the second employee came out and brought the car next to me his food but ignored my horn and went back inside. Nearly 30 mins after I arrived and ordered my ONE drink, the manager (i recognized him from my first disaster communication with him on December 26th) brought food out for some one that had just pulled up so I tapped my horn again at which point he turned around and went to the (assumed) employees car (white man that walked inside) who pointed at my car to let him know I was the one that honked. Drive thru started getting cars after almost 10 mins of no cars. As politely as possible after waiting 30 mins and watching the 2nd employee who parked in employee parking bring food to a female waiting in HIS car, I asked about my order and said I'd been waiting 30 minutes. As with the communication with him on December 26th, he was extremely rude and unprofessional while explaining to me that if ppl ordered at 5:25, I would still have to wait until they arrived, even the 30 mins after me, to get my ONE drink. To stop him from repeating what he kept saying over and order, I finally said 'okay, I get it' because during this engagement, I still hadn't got my drink nor was he checking to see or tell me how much longer and because I was getting emotional/upset (like last time, i just wanted my drink) he kept arguing with me so I told him to forget it and left. I am a very patient calm and understanding christian woman so when I drove away near full blown panic attack and crying, I responded with profanity making my emotions worse because it's not my chatacter to respond to unpleasant interactions that way. December 24th at 4pm (internet said that location was closing at 6pm for christmas eve) my daughter order again ONE drink and when we arrived, they were closed so on the 26th I arrived through drive thru and the same guy (tattood manager) responded the same rude unprofessional way instead of listening ("I'M the manager" was his remark) but changed his demeanor once realizing that what i was ONLY trying to achieve was to get the drink that I paid for and not a refund. I WON'T go back since management has changed and since I've been aggressively talked to like a dog. Things were SO much better until my visit in December or when other managers/employees are there. We used to come daily for drinks and at least twice a week for food for my daughter and I will let loved ones know what happened AGAIN and let them decide to either go to madison, jones valley, or Moores mill location for kinder interactions. I've done or said nothing to be talked to like that and I've had to wait before but came back. I'm done.