Papa Johns Pizza

Reviews

• DJ

  Darrel Jones

  1 day ago
  1.0
  Extremely disappointing experience. We ordered pizza and the driver falsely marked the order as “delivered,” even though nothing was delivered to us. We live in a gated community and no one ever contacted us for access. When we called the store, the employee hung up on us, and when we asked for her name she lied and gave a fake name. After already waiting an hour and a half, they told us we would have to wait another hour because the driver had to return to the store and remake the order — totaling almost 2½ hours of waiting for food that should’ve been delivered correctly the first time. This was a huge inconvenience and completely unprofessional. Papa John’s needs to address their customer service and delivery practices immediately. I do not recommend this location at all.
• SS

  Star Smith

  2 days ago
  5.0
  Absolutely wonderful staff. Very nice & helpful.
• TP

  Tracey Petty

  3 days ago
  1.0
  So I called in a order to delivered at my job which I received a pizza that That was not cut Tim whom serviced me the first Gave me a credit for me to get the same pizza over again at my leisure so I called today to get it replaced and the lady who was there and also stated she was a manager, for one she caught an attitude with me when she first answer Like she did not want to be at work. I received the order and once again it was not cut and the picture will be attached below when I called her to let her know that the pizza was once again not cut her response was “sooo” And she laughed. And I told her she did not have to get smart with me and she proceeded To say as you said this is a restaurant goodbye and hung the phone up. If she can’t be a manager and handle her customers with better care and also handle their food with better care and go behind her crew she does not need to work there.
• LC

  Laurel Coleman

  Nov 17, 2025
  1.0
  Worst customer service ever. This is the third time I’ve had to wait over two hours for my pizza, when I called very nicely just to check the status of it she refused to actually check on my order. Just said it’s coming there’s only two of us, which I completely understand, but don’t get an attitude with respectful customers just trying to give you business. UAH should be ashamed to partner with this specific Papa John’s if they can’t keep up with the traffic brought in. I would really recommend ordering from somewhere else if possible.
• PT

  PARMI THACKER

  Oct 19, 2025
  1.0
  Every time I order from Papa John’s, their system messes up my Google-verified address and won’t let me save it. But today was the worst experience — the lady on the call was extremely rude, spoke in a very loud and disrespectful voice, and made the whole conversation unpleasant. Totally unacceptable customer service.

Frequently Asked Questions About Papa Johns Pizza