McDonald's

2.4
270 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2268 Zierdt Road, Huntsville, AL
35824, United States

Hours

Reviews

2.4
270 reviews
5 stars
61
4 stars
34
3 stars
12
2 stars
16
1 star
147

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, poor communication, and rude staff, leading to frustration and dissatisfaction.

Order Accuracy

Many reviews highlighted consistent problems with incorrect orders, missing items, and food quality issues.

Cleanliness

The location was noted to be clean, but this did not compensate for the overall negative experiences reported.

Mixed Staff Performance

While some staff members were praised for their friendliness and efficiency, others were criticized for being rude and unhelpful.

Food Quality

Food quality varied, with reports of cold or reheated items, but some customers did mention fresh and hot food on occasion.
  • MC
    mica carter
    4 days ago
    1.0
    When my aunt told me she didn’t like going to this location I didn’t know what to make of it. However I’ve visited a few times and never had a good experience. Either your fries come out cold or the staff has a terrible attitude. Whoever was answering the drive through at 3:41 today was TERRIBLE. I sat there for a few minutes and was ignored. There was no one in the other lane btw. Then after the third “hello” a girl rudely says “you using your app” no greeting no nothing. I took my money elsewhere and will never be back. Don’t want any hate in my food. Smh
  • G7
    Gearhead 79
    Nov 16, 2025
    1.0
    Sat in one line while they took 4 other cars orders in other line . I kept saying HELLO ! Then blowing the horn and they never took my order ! 😒
  • RP
    Ryan Packer
    Nov 10, 2025
    2.0
    11/10/2025 - 21:20ish Burgers were barely above room temp. Patties were overcooked, heavily over salted, and old/dry. Drink machine needs to be adjusted as the drink was half as carbonated as it needed to be, good syrup mix though.
  • ER
    Edenia Rodriguez
    Oct 25, 2025
    1.0
    This morning came in with my family to ear breakfast and we got the monopoly deals and we got the large drinks and I had notice they did not have the sticker on them so I went up and I spoke to the lady and she said to me thar they ran out of the cups and I said I clearly see them there and she said that those cups are dirty and she had the diry cups she so call dirty with the clean cups and at least she could've done was to say hey don't worry let me get you the 3 sticker and sorry for the inconvenience and it's false advertisement and everything since you guys change the management everything is so bad and not good customer service and it was better when the other lady was there she had great customer service and slove customers problems right away. And another thing I'm having trouble with my app and I had gotten the free food from the monopoly game and I have gotten a code and I took a screen shot and told them I got a code and when I told them they said the code was invalid and I show them and they unfortunately we can't do anything and Justin that was there he said I will let the GM know and I gave him my name and number but never heard anything from the GM about this problem. Very poorly customer service and mcdonald's you guys need to do better and I hope someone from corporate reach out to me and reach out to this store and no wonder this store went from 3.4 to a 2.4 star very disappointed.
  • AL
    Alexandra Lee
    Oct 22, 2025
    1.0
    Normally I never have problems with this location. I actually love this location. However tonight changed. I placed an online order, waited 15 mins the car park. I go in and explain to the lady who greeted me (very sweet lady) of the situation of our order. She gets right away but I can hear a woman in the back talk about me and making rude comments to the lady who is helping my order. I think they should be careful of what they say about customers in front of them. I work in the service industry and even with rude clients, I never talk about them they way this woman did. I always to taught to show grace and be kind as I don’t know what kind of day someone has had. I have never left a place angry until today. I will drive further to another location. Thank you to the woman who greeted me and helped me. I appreciate your kindness.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's location is open daily from 4:00 AM to midnight.

When is the drive-thru service available at this McDonald's?

The drive-thru is open every day from 4:00 AM to midnight.