McDonald's

3.1
2757 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4002 University Dr, Huntsville, AL
35816, United States

Hours

Reviews

3.1
2,757 reviews
5 stars
742
4 stars
565
3 stars
481
2 stars
253
1 star
716

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, including missing items and wrong customizations.

Customer Service

Numerous complaints were made about rude or unprofessional staff behavior, with some customers feeling ignored or disrespected.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and unsanitary conditions.

Food Quality

Feedback indicated that food was often served cold or not prepared properly, leading to dissatisfaction with the overall dining experience.
  • CB
    Charles Becket
    3 days ago
    1.0
    This place is filthy, I was in about 6:30pm on a Friday night, there were only two customers at tables, every other table in the place was dirty and in need of cleaning evident by the order number placards still sitting on the tables. I asked if I could order at the register as the two kiosks had people who were fumbling and really not ordering. The manager told one of the girls to take my order and she approached with a sneer on her face like she was doing me a favor. She wasn't outright rude but I felt like she was unhappy that she actually had to attend to me. I originally stated that I would eat in and then when I saw all the tables were dirty, I requested my food be bagged to go. She looked curious when I changed my mind about eating in so I told her all the tables were dirty. She didn't even acknowledge that I had said that and just turned around and walked away. After driving for 9 hrs today I sat in my car and ate. The fries were as expected. The hamburger was cold and nasty,I threw it away. I would recommend driving past this place, worst McDonald's ever!
  • GD
    George Adam Diaz
    Nov 16, 2025
    1.0
    Bro why not just say y'all don't have sausage you gave me burger with onions and ruined my whole breakfast platter and forget the extra sausage soo I get extra hamburger steak instead smh...never in my life have a seen a hamburger steak at McDonald's drive thru somebody read this shit please bc y'all location is the only reason I didn't address the workers directly!!
  • CB
    Cayden B
    Nov 13, 2025
    1.0
    Had a mobile order, pulled up to the inside lane to order and heard voices that were super quite, so I said my mobile order number, finally I just pull around and get to the window and tell the lady she was barely coming through. Then she smarts off in the most passive aggressive way possible “well I didn’t take your order, that’s why” and looks at me like something is horribly wrong.
  • JM
    J MG
    Nov 2, 2025
    1.0
    Usually when an establishment is bad I don’t leave a review and will just assume it was an off day for the staff or just a bad experience, but it would be a public disservice if I didn’t tell people not to eat at this McDonald’s. The workers all have a bad attitude accompanying an insane superiority complex that is ridiculously annoying and downright disrespectful. The wait times take forever for no good reason, but to give credit where it’s due the food was pretty good. On my first and last ever experience eating here there was a nice old man I helped with his order, and the staff including the manager disrespected him and argued with him and all he wanted was Sprite and ketchup. How arrogant and lazy can you be? Then the manager called the police on the man and had him trespassed for “disrespecting his employees” which everyone at the restaurant eating knew was not the case. Overall, while the food was good it is worth it. The workers are lazy, disrespectful, stubborn, ignorant and unprofessional with a manager who has the same mentality to back it up. Run far and fast, this McDonalds is a depressing piece of work.
  • CA
    Catherine Abbott
    Oct 26, 2025
    1.0
    Service was slow despite there being nearly nobody there. Food was fine, but my main issue is that when I was done eating (I came from the drive thru and parked to eat) I had to use the restroom very badly. I came inside to do so, but the bathroom doors were LOCKED behind a passcode that only the employees can unlock. What kind of place does that? What if a child or elderly person needed to go and had an accident? I waited at the counter to try and ask someone to unlock it, but nobody would even look in my direction. I had to go so badly that I ended up just having to rush out of there and drive all the way down to the nearest gas station. I barely made it. Thanks, McDonald’s!

Frequently Asked Questions About McDonald's

What are the McDonald's drive-thru hours at 4002 University Dr, Huntsville?

The drive-thru is open 24 hours, every day of the week.

When does McDonald's delivery service operate at this location?

Delivery is available daily from 5:00 AM to 12:30 AM Monday through Thursday, 5:00 AM to 3:59 AM on Friday, 4:00 AM to 3:59 AM on Saturday, and 4:00 AM to 12:30 AM on Sunday.