McDonald's

3.1
2726 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2704 S Memorial Parkway, Huntsville, AL
35801, United States

Hours

Reviews

3.1
2,726 reviews
5 stars
797
4 stars
476
3 stars
471
2 stars
295
1 star
687

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Speed of Service

Customers frequently complained about long wait times in both drive-thru and curbside service, often exceeding reasonable expectations.

Food Quality

Several reviews mentioned cold or poorly prepared food, with some customers receiving items that were not fresh or correctly made.

Management Issues

Feedback indicated a lack of effective management, with reports of understaffing and unprofessional behavior from management.
  • RL
    robyn lee
    1 day ago
    1.0
    Getting through the drive thru was easy, waiting in at the stall number for 20 minutes, for a single item that costs $2 was unbearable! I ordered a Mcmuffin, well done toast, and I had to walk into the building, ask for a manager, who completely ignored that I was there, and then had to catch her out the door to remind them of my order. Muffin was cold, not toasted well done, and I was now running late. I'm not from around here, but if locals have to deal with this all the time, I'd be pissed.
  • ZH
    Zach H
    4 days ago
    1.0
    I ordered my food, received it quickly and ate it. When I finished eating, I needed to use the restroom. Upon entering the restroom, there was an employee using it so I figured I'd wash my hands while I waited. There was no soap at all. I rinsed my hands with water and turned around to use the hand dryer on the wall and that's when the employee JUST WALKED OUT WITHOUT WASHING THEIR HANDS. DISGUSTING.
  • TB
    Traci Bullard
    5 days ago
    1.0
    Don’t visit this location. Was late for work with no breakfast or refund after waiting for 12 min this morning was told the sausage was still cooking. Poor management. Use to be convenient & quick. Will never be back & neither will my family or friends that were a frequent flyer here.
  • TH
    TJ Hayes
    Nov 2, 2025
    2.0
    My recent visit to this McDonalds was no less than disappointing. My first impression of the service was that it was exceptionally uncomfortable, slow, chaotic, and unconcerned by the presence of customers in line. The employees were demotivated and disinterested, not even having the minuscule sense of urgency or enthusiasm. I was forced to wait too long before I received food that was supposed to have been prepared within minutes despite making a simple order. My order was eventually received but it was the wrong one and I had to wait once again to get it corrected.(For context: I asked for a plain cheeseburger, and they got that incorrect.) At that stage, any professionalism and efficiency had long since disappeared. It is disappointing to observe that such a popular place could not even perform the simplest tasks of customer service and quality control. It is clear that this place requires more effective management and training to be able to match the minimum demands of a fast-food restaurant. If I was the manager, I'd prioritize work ethic. The employees are entitled to say the least, so is their managers. I've witnessed police remove a man wrongfully, and I've witnessed customers faced injustice on several occasions. Their food is alright when done properly, but I suggest heading elsewhere if you wish to enjoy McDonalds.
  • KM
    Kayla Morgan
    Oct 27, 2025
    1.0
    The lady who opens in the morning doesn’t like to do her job and doesn’t answer people in the drive thru, and then when u go up to the window she hides. Terrible customer service. Pretty sure she’s a manager too.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's in Huntsville, AL is open daily from 4:00 AM to 1:00 AM.

What are the drive-through hours for this McDonald's?

The drive-through is available every day from 4:00 AM to 1:00 AM.