Krispy Kreme

Reviews

• TL

  Tara Lang

  4 days ago
  2.0
  It seems like every time I come to this location, there's only a limited selection of donuts... last night, only had 3 options of donuts to choose from. Plus the 🔥 HOT 🔥 sign was on, but they said that they didn't have fresh donuts. I have came to this Krispy Cream Location a total of SIX times specifically looking for the cinnamon roll.... they never have it. I asked the worker when will the next time they will have it, he said he wasn't sure. My thing is... if you don't sale it, just take it off the menu lol (I guess I will have to continue to go to Publix for the rolls 😅) I just hate that this is the only location in Huntsville. Never had this issue at the Michigan locations
• MD

  Michael Dukes

  Nov 16, 2025
  1.0
  This is the worst Krispy Kreme I have ever visited. It’s time to close this location, this franchise is harming the Krispy Kreme name. Location is dirty and unkept. Employees could care less about the customers. I like Krispy Kreme and have visited locations all over the world, this one is the worst. Went to this location tonight, place was a wreck. Just close it and open a new one in Huntsville, the town deserves better. Just wanted to add an update. The business that owns this store is a holding company based in NY. They reply to all bad reviews asking that you go to their website. This negates the negative review which is why there are so many bad reviews but the score is still high. The bottomline is the store is neglected and I suspect the employees are not treated all that well given they seem so disinterested. Until the profits are impacted and they sell the store or take proactive measures I would stay away from this location. Same company owns multiple businesses in the southeast.
• SD

  S. D

  Nov 15, 2025
  1.0
  Went in the other day at 9am and was told they had no glazed donuts that it will be done in an hr and a half. There were barely any assorted donuts available. I just left. What donut shop has no donuts available. People were walking in and walking right back out. Better off just getting the stale donuts krispy kreme donuts from target. Employee just laughed it off that they had no donuts available. Place was dirty inside and no one bother with the drive thru so we had to park and go inside. Management needs to get a handle on things at this location.
• VR

  Vernell Rixner

  Nov 11, 2025
  1.0
  We had two back-to-back negative experiences at this Krispy Kreme location. On our first visit, we were told there were no glazed donuts available until 5 p.m. — which is pretty surprising for a donut shop. We left empty-handed. We decided to give them another try the next day, and it only got worse. They were out of brewed coffee and had no specialty donuts available. Our drive-thru order was wrong, and I had to get out of the car to get the correct one. The cashier at the speaker asked us to repeat our order multiple times, and overall customer service was poor. To top it off, there was an actual donut on the floor visible from the drive-thru window — not exactly reassuring for cleanliness. Hands down, a very disappointing experience from start to finish. Will not return.
• LF

  Latoya Farley

  Nov 7, 2025
  1.0
  Visited the store on Nov. 1st after placing an online order. When I go to pick it up nothing of what I ordered was available and had to get original glazed instead. I’ve been trying to get in touch with someone for a week now. I originally wanted a refund for the difference in what I paid versus what I got because what I actually ordered cost more than what I had to settle for. I did indeed do the survey and asked to be contacted and it said I would in 3 days. Three days later no one has contacted me yet. Went back online and went through the “contact me” section and asked to be contacted aging. Still nothing. Did the same exact thing a few days later and called the store to see when I could talk to the store manager and can you guess it? STILL NOTHING. I originally wanted the difference but now because of the lack of professionalism to get in contact with a customer who has specifically asked to be contacted I am now asking for a full refund. This could have been a simple and quick resolution. But here we are over a week later. I shouldn’t have to dispute this with my bank and I will be escalating this to corporate. As a fellow store manager I contact all my customers who ask to be contacted. You are never that busy to do your job.

Frequently Asked Questions About Krispy Kreme