Jimmy John's

3.9
266 reviews

About

Sandwich Restaurant

Location

Jimmy John's
125 Northside Sq, Huntsville, AL
35801, United States

Hours

Reviews

3.9
266 reviews
5 stars
144
4 stars
43
3 stars
23
2 stars
12
1 star
44

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, leading to frustration and dissatisfaction.

Customer Service

Service quality varied significantly, with some staff being described as rude or unprofessional, while others received praise for their helpfulness.

Delivery Issues

Numerous reviews highlighted slow delivery times and miscommunication regarding orders, causing disappointment among customers.

Food Quality

While some customers enjoyed the sandwiches, others complained about poor preparation, lack of ingredients, and inconsistent quality.

Cleanliness and Environment

Several reviews mentioned cleanliness issues in the store, affecting the overall dining experience.
  • SD
    Summer Durgin
    2 days ago
    1.0
    My bacon on my BLT was cold and soft and they refused to cook it or give me new bacon. The told me a should have asked for a toasted sandwich, if I wanted my bacon cooked. They said I would have to buy a new sandwich to get new meat. It was terrible customer service!
  • GA
    gissell altamirano
    Dec 10, 2025
    5.0
    I really like this jimmy johns cause they give me lots of napkins and I forgot to add cheese so I called them and they added the cheese for me and they remembered to put the cheese on there so when I got my delivery is correct that’s a big thing
  • JG
    Jennifer George
    Nov 23, 2025
    1.0
    Delivery is a waste of money with this location. It used to be efficient and reliable, but the last 3 orders have taken over an hour and have been incorrect, and I’m just a mile away. I’m a big JJs fan- until this one started going downhill and raising fees.
  • SM
    Spencer Mashburn
    Nov 8, 2025
    5.0
    $10 for an amazing sandwich. LFG!!!
  • KR
    Kassandra Rane
    Nov 5, 2025
    1.0
    at this location - the one thing i trust is that my order is gonna be wrong every time. i love jimmy johns and order here frequently but at this point i feel like this location must have something against me. just last week ordered a veggie and it came with no cheese or guac (the whole point of the sandwich), and just now ordered a combo meal with no drink and the bread is extremely thick on one side, and ultra thin on the other, it's impossible to eat it like this. these are recent occasions but it is every time something not right - im ok when my order not right every now and then but damn its just every single time, never seen anything like it elsewhere it's super frustrating especially when it's delivery bc i try to call, for example to send the drink, and they will never answer, so its truly a waste of money.