Donatos Pizza

4.1
629 reviews
Gotta love more™.
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Business Details

7500 Memorial Parkway South, Huntsville, AL
35802, United States
(256) 881-9191
https://www.donatos.com
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About

Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
7500 Memorial Parkway South, Huntsville, AL
35802, United States

Hours

Reviews

4.1
629 reviews
5 stars
388
4 stars
101
3 stars
46
2 stars
23
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor handling of issues.

Food Quality

While many customers enjoy the pizza and find it delicious, there are complaints about inconsistency in quality and issues with incorrect orders.

Pricing

Several reviews mention that the prices are considered high relative to the portion sizes and quality, leading to dissatisfaction.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and delays in service, impacting their overall satisfaction.

Atmosphere

The atmosphere is generally described as welcoming, but some reviews mention cleanliness issues and a need for renovations.
  • AD
    Andrea Mason (Dre)
    Nov 13, 2025
    5.0
    Love the cozy space. Desaria is amazing. She made suggestions based on what we were craving and made our first visit memorable. Will definitely be returning to try more!
  • TB
    Trenton Base
    Nov 7, 2025
    1.0
    Hair in food
  • DM
    Dujunia Miller
    Nov 2, 2025
    1.0
    I made an online order on 11-1-25 and walked into the store to pickup. I was greeted by an employee named( Heaven) this is the name she gave me do to no name tags. So I have had a couple issues of my pizza not being made correctly in the past so I politely asked to look at my pizza that I was purchasing. (Heaven) very rudely asked me to not touch my pizza. This struck me wrong because 1sr I was trying to view my pizza not touch, 2nd this is a pizza I am PURCHASING for my family and you rudely say those words to me, a paying customer. I proceeded to say those words to her as well as let her know how disrespectful I viewed what she said to me. She started basically getting smart with me and obviously did not understand her customer service approach was terrible. To make a long story short I will never order at Donatos again! Too many other options with better service.
  • TT
    Teresa
    Oct 17, 2025
    4.0
    Donatos is getting really skimpy on the big don with their meat. Definitely not worth $9. The price for the pizza was a little steep too. It'll be a while before I can afford that again, if I return at all.
  • DM
    Dan Morgan
    Sep 28, 2025
    1.0
    Tried to place an order. The person was extremely rude. I called back and cancelled my order. If the employee doesn't care enough to be cordial on the phone then he definitely doesn't care enough to wash his hands.
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Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.

What are the operating hours of Donatos Pizza in Huntsville, AL?

Donatos Pizza is open Monday to Thursday from 10:00 AM to 10:00 PM, Friday and Saturday from 10:00 AM to 11:00 PM, and Sunday from 10:00 AM to 10:00 PM.