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Donatos Pizza

4.2
(650 reviews)

Business Details

(256) 881-9191
https://www.donatos.com

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Donatos Pizza
7500 Memorial Parkway South, Huntsville, AL
35802, United States

Hours

Reviews

4.2
650 reviews
5 stars
407
4 stars
101
3 stars
47
2 stars
23
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were numerous complaints about rude service and poor customer interactions, particularly from management.

Food Quality

The pizza received high marks for taste, but there were several reports of incorrect orders, hair found in food, and inconsistent quality.

Pricing

Customers expressed concerns about high prices relative to portion sizes and quality, with some feeling that the food did not justify the cost.

Order Accuracy

Multiple reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.
  • CC
    Corey Crow
    Feb 24, 2026
    3.0
    The pizza was pretty good, but they got the toppings wrong and almost forgot the cheese bread I ordered. They are overpriced if they aren't even going to get my toppings right (especially considering it was ordered online). It's depressing considering they are in a convenient location and I usually like to support local stores.
  • AJ
    Abbas Jawo
    Feb 21, 2026
    5.0
    Preston Josh Heaven all had great customer service and were very nice to me and had my pizza out really fast
  • LN
    Laura Nelson
    Feb 15, 2026
    1.0
    If I could give them no stars that's what they'd get! Who answers the phone saying she's too busy to yell me what comes on a sandwich? With her around. I can see why business is declining!
  • NH
    Nick Hopkins
    Feb 13, 2026
    5.0
    ABSOLUTELY love this pizza (Hot Honey) and the staff is so kind, patient, and very professional. Heven and Joshua made my night! 10/10 Always coming back!
  • JS
    Judy Sullivan
    Feb 8, 2026
    5.0
    Super Bowl starts at 5:30 central, Donatos cranking out L-O-T-S of pizzas around this time. Ours was ready on time, very clean presentation, generous with ingredients, accurate. And we made it to kick-off with hot pizza to share! Staff is busy, making eye-contact from the back, letting you know they’re on their way to you. WASHING HANDS frequently. How can you not respect this kind of effort? Thank you Donatos!

Frequently Asked Questions About Donatos Pizza

What type of pizza is Donatos Pizza famous for?

Donatos Pizza is famous for Edge to Edge® toppings on a crispy golden thin crust.

What are the operating hours of Donatos Pizza in Huntsville, AL?

Donatos Pizza is open Monday to Thursday from 10:00 AM to 10:00 PM, Friday and Saturday from 10:00 AM to 11:00 PM, and Sunday from 10:00 AM to 10:00 PM.

Brand Certified Facts from Donatos Pizza

Donatos Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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