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Brand Certified

Chipotle Mexican Grill

3.2
(2194 reviews)

About

Mexican Restaurant
Chipotle Huntsville University Drive is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5900 University Dr NW, Huntsville, AL
35806, United States

Hours

Reviews

3.2
2,194 reviews
5 stars
745
4 stars
417
3 stars
218
2 stars
180
1 star
634

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported that the restaurant was dirty, with overflowing trash cans and unclean dining areas.

Service Quality

Customers frequently mentioned poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the food, many complained about stale ingredients, lack of freshness, and missing items.

Ingredient Availability

Numerous reviews noted that the location often ran out of key ingredients, leading to dissatisfaction among customers.
  • RV
    rodney vanalstine
    2 days ago
    5.0
    It was awesome, we are plant based, and their burritos were very delicious.
  • SM
    Sara Madigan
    3 days ago
    1.0
    If I could give 0 stars, I would. Ordered online for pickup at 7:50pm. Arrived at 8:10 and they were working on orders that were supposed to be ready at 7:30. The online prep area was staffed with 2 people but one employee walked into the back and never came back after a customer reported that her order was wrong. The 2nd person’s shift was apparently over so he left and clocked out, leaving 0 people at the online prep area. One employee came to work the online area which was in complete disarray. We finally got our order at 8:45, almost an hour after it was supposed to be ready. I will NEVER be back. I understand now why Chipotle’s stock has tanked recently.
  • ZM
    Zach Moore
    Jan 18, 2026
    1.0
    This chipotle is garbage. Good luck getting what you actually want when you come here. I have frequented this location 5 separate times and every single time they are out of Ingredients. It doesn’t even matter what time of day it is. Service is sub-par and the staff is more interested in goofing off with each other than serving their customers. Add to it that the inside is disgusting and rarely clean to a Servsafe standard. Do yourself a favor and go across town or hit up one of the incredible Mexican style food trucks or restaurants in the city.
  • JW
    jamie woodruff
    Jan 10, 2026
    2.0
    This location is the worst one around. There are times that you can catch them at the right time when everything is actually clean and organized. But when they get in a lunch rush they easily run out of ingredients and the whole service line starts to look like an Indian street food vendor. Ingredients scattered and mixed with other ingredients. Went for lunch today and I don't like corn. But there was almost a handful that I had to pick out so I can eat. Not to mention the attitude of the employees. This location could use some kind of refresh to get things better. Sadly this location is the closest one to work. It takes to long to try and go to any other locations. I prefer the Madison location.
  • DD
    Demetria Dotson
    Jan 7, 2026
    1.0
    This Chipotle is by far the worst location I’ve visited. At other locations, I’m usually greeted with friendly service, but that’s never the case here. They often refuse to serve customers well before closing time, managers are frequently on their phones instead of managing, and items are regularly unavailable. On top of that, the staff is dismissive and unwelcoming. If I could give a zero-star rating, I would. I’m extremely disappointed—this location consistently falls short.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on University Drive serve?

Chipotle offers fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at 5900 University Dr NW, Huntsville?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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