Business Details
About
Mexican Restaurant
Chipotle Huntsville University Drive is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
2,241 reviews
5 stars
769
4 stars
426
3 stars
227
2 stars
180
1 star
639
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables, overflowing trash, and unclean bathrooms.
Customer Service
Customers frequently reported rude and unprofessional staff, with many experiences of poor service and incorrect orders.
Food Quality
While some customers enjoyed the food, there were numerous complaints about stale ingredients, incorrect orders, and food safety issues.
Wait Times
Many reviews mentioned long wait times, both for service and food preparation, often exacerbated by poor management and staffing issues.
Availability of Menu Items
Customers expressed frustration over the frequent unavailability of key menu items, leading to disappointment and dissatisfaction.
- JWjamie woodruff2 days ago2.0This location is the worst one around. There are times that you can catch them at the right time when everything is actually clean and organized. But when they get in a lunch rush they easily run out of ingredients and the whole service line starts to look like an Indian street food vendor. Ingredients scattered and mixed with other ingredients. Went for lunch today and I don't like corn. But there was almost a handful that I had to pick out so I can eat. Not to mention the attitude of the employees. This location could use some kind of refresh to get things better. Sadly this location is the closest one to work. It takes to long to try and go to any other locations. I prefer the Madison location.
- DDDemetria Dotson5 days ago1.0This Chipotle is by far the worst location I’ve visited. At other locations, I’m usually greeted with friendly service, but that’s never the case here. They often refuse to serve customers well before closing time, managers are frequently on their phones instead of managing, and items are regularly unavailable. On top of that, the staff is dismissive and unwelcoming. If I could give a zero-star rating, I would. I’m extremely disappointed—this location consistently falls short.
- ANAmie NeilJan 1, 20263.0My first time (ever to a chipotle) the employees were trying to close early. Mind you, they were in a pretty good mood, but, all the food seemed..."old". But, those employees are a hoot. I am WILLING to give it a try maybe earlier next time...or call to see if they are closing early first! 🤣
- NCNicholas ChavezDec 26, 20254.0It is chipotle. Disappointed they were out of some ingredients but the staff was nice and efficient.
- MYMemphiz YGDec 14, 20251.0Every time we come and visit this chipotle it’s dirty. All of the tables are dirty trash cans are all overflowing with trash barely can sit and eat or throw your trash away, you are literally forced to take out your food and it is cold by the time you get home. The service is trash poor communication from the people to the customer. We literally went to the end of the line because fresh meat was coming up the worker said I’m about to pull up the meat so we waited , looking crazy got back in line and the guy stayed we still had to wait instead of getting some of the freshly chopped meat and putting it on our bowls. The workers are so rude and rude. That’s the only way to explain there horrible service.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on University Drive serve?
Chipotle offers fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 5900 University Dr NW, Huntsville?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services for your convenience.
How can I order online from Chipotle Mexican Grill on University Drive?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does this Chipotle location cater events or offer gift cards?
Yes, Chipotle offers catering services and also provides gift cards for purchase.
Is Chipotle in Huntsville University Drive a welcoming environment for LGBTQ+ customers?
Yes, this Chipotle location welcomes LGBTQ+ customers and emphasizes inclusivity.
Where is Chipotle Mexican Grill located specifically in Huntsville?
Chipotle is located at 5900 University Dr NW in Madison, Huntsville, AL 35806, across from the Madison Square Mall.
What are some nearby places to visit around Chipotle Mexican Grill at University Drive?
Nearby places include Hollywood Feed pet store, Earth Fare health market, Whataburger restaurant, and Urban Air Adventure Park for recreation.
How can I use nearby facilities to plan my visit to Chipotle on University Drive?
You can stop by Earth Fare to shop for health foods before dining or visit Urban Air Adventure Park for some fun and then grab a meal at Chipotle afterwards.
Which nearby fitness centers are close to Chipotle on University Drive?
Precision Personal Training and Powerhouse Fitness gyms are nearby, perfect for a workout before or after enjoying your Chipotle meal.