Business Details
About
Mexican Restaurant
Chipotle Huntsville University Drive is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
2,226 reviews
5 stars
765
4 stars
423
3 stars
223
2 stars
179
1 star
636
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.
Cleanliness
Customers frequently reported unsanitary conditions, including dirty tables, overflowing trash, and unclean food preparation areas.
Food Quality
While some customers enjoyed the food, many expressed concerns about freshness, incorrect orders, and issues like finding foreign objects in their meals.
Wait Times
Long wait times were a common complaint, with customers often experiencing delays in service and food availability.
Management Issues
Several reviews indicated poor management, including being understaffed and unprepared for customer demand.
- WNWayne NicholsNov 12, 20255.0Fresh, filling burritos with so many healthy options. The ingredients taste authentic and the staff keeps things moving quickly.
- ACAmanda CarterNov 2, 20252.0Came in right at opening and was the first customer. It was clear that the bathroom and dinning room was not cleaned the night before. There was rice all over the floor and the bathroom had no toilet paper and there was stuff all on the floor in there too. Also we got chips that were clearly from last night. They were supper stale. Also the employee on the register was texting and TALKING on the phone while there was a line of customers and someone at the register. The food was good besides the chips and the man on line was nice but other than that this chipotle is a disappointment.
- SDSunshine daysNov 1, 20251.0We love Chipotle! I hate to do a bad review but come on!!!! Slow, messy, and the beef /chicken cook took the used greas from under grill and poured it on the chicken he was cooking. A line backed up and did I say Messy and dirty smeared wiped tables. Forget the fact that they forgot to put CHICKEN IN THE BOWL.
- BJBreanna JohnsonOct 21, 20252.0This location is always backed up. sometimes the wait can be up to an hour.
- JRjannette romanOct 8, 20252.0Moved to AL from CA three years ago, and only been to Chipotle here couple of times and refuse to go back. Food is not fresh and very questionable. Employees are always so rude and unprofessional. Why is Chipotle hiring these kind of people? In CA the standard & quality of food and people are much much higher, especially walking into a Chipotle establishment. It is sad because Chipotle is so successful just not around here.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on University Drive serve?
Chipotle offers fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 5900 University Dr NW, Huntsville?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, Chipotle offers both in-store pickup and delivery services for your convenience.
How can I order online from Chipotle Mexican Grill on University Drive?
You can order online via their website at https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Does this Chipotle location cater events or offer gift cards?
Yes, Chipotle offers catering services and also provides gift cards for purchase.
Is Chipotle in Huntsville University Drive a welcoming environment for LGBTQ+ customers?
Yes, this Chipotle location welcomes LGBTQ+ customers and emphasizes inclusivity.
Where is Chipotle Mexican Grill located specifically in Huntsville?
Chipotle is located at 5900 University Dr NW in Madison, Huntsville, AL 35806, across from the Madison Square Mall.
What are some nearby places to visit around Chipotle Mexican Grill at University Drive?
Nearby places include Hollywood Feed pet store, Earth Fare health market, Whataburger restaurant, and Urban Air Adventure Park for recreation.
How can I use nearby facilities to plan my visit to Chipotle on University Drive?
You can stop by Earth Fare to shop for health foods before dining or visit Urban Air Adventure Park for some fun and then grab a meal at Chipotle afterwards.
Which nearby fitness centers are close to Chipotle on University Drive?
Precision Personal Training and Powerhouse Fitness gyms are nearby, perfect for a workout before or after enjoying your Chipotle meal.