Checkers

3.5
1410 reviews

About

Fast Food RestaurantBurger JointRestaurantAmerican RestaurantChicken RestaurantSandwich RestaurantTake Out Restaurant
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Checkers
4000 University Drive, Huntsville, AL
35816, United States

Hours

Reviews

3.5
1,410 reviews
5 stars
536
4 stars
291
3 stars
190
2 stars
123
1 star
270

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, slow service, and unprofessional behavior, leading to a negative dining experience.

Food Quality

Many reviews highlighted cold, poorly prepared food, including incorrect orders and items that were not fresh.

Management Changes

Some customers noted improvements in service and food quality under new management, indicating a potential positive turnaround.

Drive-Thru Experience

The automated ordering system received criticism for being unreliable, causing confusion and delays in service.

Cleanliness and Maintenance

Several reviews mentioned the restaurant's dirty appearance and poor maintenance, contributing to an overall negative impression.
  • KP
    Kyndal Paige
    Nov 13, 2025
    1.0
    Don't even waste your time at this point. IF you go to checkers after 10 don't expect to get service, Or maybe they should change the times to 10 because it seems like after 10 they aren't open or to short staffed to work.
  • CB
    C B
    Nov 9, 2025
    1.0
    Weirdest customer service ever. The cashier opened the window and didn’t say anything, so I said “hello” in a friendly way and she just stared at me like I’d spoken another language. Asked for the “Glorilla” meal that’s plastered all over the window and the website, and she pointed at the screen making gestures, not speaking until I showed her a picture of what I wanted from the website and she told me they don’t have it - okay, sure. The cashier barely spoke a word and just waved at her screen like I was supposed to read her mind. The outside garbage cans were overflowing even though it was barely lunch time. Super awkward vibe all around.
  • AO
    Andy Oquinn
    Oct 29, 2025
    1.0
    Did not give me 2 orders of Strawberry cheesecake bites, and told me I hadn't paid for them yet. Insisted to charge me for another order. Even started to almost argue about it. Thankfully we noticed the receipt on the bag said 2 orders and showed her. So after waiting for them to make the cheesecake bites we had ordered. We got home and then realized they Gave me the wrong burgers with both meals anyway. Most of the time we let this stuff go but it really is unprofessional and I would not want anyone to have to argue just to get a 34 dollar meal just to get home and be wrong.
  • SW
    Shameika Williams
    Oct 13, 2025
    1.0
    Food cold and I had to ask for my receipt 🧾 request my fries fresh they still gave me unfresh fries..!!! bun wasn’t even toasted asked for extra mayo no mayo at all on my burger so I asked for packs that’s when they say they out of mayo they could have said that at the speaker when I order instead of not telling me bacon burnt just a big dry cold nasty burger then I call the number on the receipt the dorn phone is off you can’t even reach the manger to complain
  • EC
    Evangeline Chisholm
    Oct 12, 2025
    2.0
    This is a busy night, understandable homecoming weekend for A&M the staff could be a little more helpful if they know their pick up window for drivers closes at 9 PM and there’s nothing on the window that states that it would be nice if they wouldn’t just look at the drivers from inside the restaurant and ignore them for 15 to 20 minutes and then open up a window and tell us hey you need to get in the drive-through line which is excessively long and moving like molasses we are out here volunteering Time is money help somebody out help yourselves out put a sign on the window And why choose the left lane for drivers with the pick up window on the right, most drivers are out here by theirselves. They’re not gonna have a passenger so we have to reach across through the passenger window and get the food, it’s just insane. Drinks spilling in the car as the driver in front of me try's to reach for the drink from the driver side to through the passenger window. They need more organization it seems like they had somebody outside taking orders at first and they were still moving slow. I know the fast food industry is a hard business, but we have to remember Customer service is a big part of it. Over 100 min wait. Longest wait since I’ve been doing delivery (over 2 years ) and some other restaurants are long too but never made it to the 90 minute mark or 60 smh. Get to the window and still have to wait… like the order came in over 90 minutes ago

Frequently Asked Questions About Checkers

What are the operating hours of Checkers at 4000 University Drive in Huntsville, AL?

Checkers is open from 10:00 AM to 2:00 AM Monday through Wednesday and Sunday, until 3:00 AM on Thursday, and until 4:00 AM on Friday and Saturday.

Does Checkers at this location offer drive-thru service?

Yes, this Checkers location has drive-thru service available for your convenience.