Many customers praised the food as delicious and fresh, particularly the cheesesteaks and fries.
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.
Order Accuracy
Several customers reported issues with incorrect orders and poor handling of requests.
Cleanliness and Environment
Some reviews mentioned unsanitary conditions and a dirty kitchen area, impacting the overall dining experience.
Value for Money
Customers expressed dissatisfaction with portion sizes and pricing, feeling that the value did not match the cost.
BW
Brittney Williamson
Dec 27, 2025
5.0
Very good I was impressed with the food I ordered
SC
SirBobCat9er Clown
Dec 21, 2025
5.0
The food was delicious 🤤
AN
Amie Neil
Dec 10, 2025
1.0
Girl was extremely rude about picking up an order and barrated me about it.
CE
C. Elmore
Nov 23, 2025
1.0
I’ve given this Charleys location multiple chances, but the experience is consistently disappointing. The staff is unprofessional and discourteous, and customers are rarely greeted. No one seems to understand how their own online system works, which causes unnecessary delays and confusion. The food is often rushed, poorly prepared, or stale.
There is also a particular cook short, light-skinned female, who is consistently rude. She always seems irritated, is short with customers, and makes people feel like they’re bothering her just by placing an order or asking a question.
CB
Christy Burnham
Sep 7, 2025
1.0
i used the self thing to order my daughter food, i didn’t know wings didn’t come with ranch and there was a long line so i asked the girl for a ranch she said .55 cent i only had my phone and she processed to tell me to stand in line for a ranch by then my food would get cold. this was for my daughter it’s her bday and she wanted some wings the way they acted and talked to me was so rude. the manager does not like her job and has to be a mistrals a person for the way she was acting over a ranch. i could have paid on the self thing. a customer in line offered to pay for the ranch for my baby to eat and they even refused his money because it was for me. everyone there was rude and that’s no way to conduct business .only thing i asked was so wings don’t come with ranch and she acted like the world was going to end or she had to go make the ranch her self. worst customer experience ever and the manager needs to find another profession
Frequently Asked Questions About Charleys Cheesesteaks
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 2801 Memorial Pkwy SW, Huntsville, AL 35801, USA.
What are the regular opening hours for Charleys Cheesesteaks?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery, takeout, or drive-through service?
No, Charleys Cheesesteaks is closed for delivery, takeout, pickup, and drive-through services every day of the week.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards as payment options.
What type of cuisine does Charleys Cheesesteaks serve?
Charleys Cheesesteaks is a sandwich restaurant specializing in cheesesteaks and related sandwiches.
What is the timezone for Charleys Cheesesteaks location?
The timezone for Charleys Cheesesteaks in Huntsville, AL is America/Chicago.
Is there a website where I can view the menu for Charleys Cheesesteaks?
Yes, you can view the menu at https://order.charleys.com/menu/parkway-place-mall/
How can I contact Charleys Cheesesteaks by phone?
You can reach Charleys Cheesesteaks by calling +1 256-519-9256.
What nearby places can I visit along with Charleys Cheesesteaks?
Nearby businesses include Go! Calendars Games & Toys for hobby shopping, Cellairis for mobile phones and electronics, and Spencer's for clothing and t-shirts. You can enjoy shopping and entertainment before or after dining at Charleys Cheesesteaks.
Are there other dining options near Charleys Cheesesteaks at Parkway Place Mall?
Yes, nearby dining options include La Reyna Michoacana for ice cream and diners, Hibachi Buffet for seafood, Sbarro for pizza, Auntie Anne's Pretzels for fast food, and Thanks a Latte for coffee and smoothies.
Can I find entertainment spots near Charleys Cheesesteaks?
Yes, entertainment spots nearby include Mall Jump amusement park and Wild Dimensions arcade, providing fun activities for guests visiting the area.