Charleys Cheesesteaks

4.0
409 reviews

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
2801 Memorial Pkwy SW, Huntsville, AL
35801, United States

Hours

Reviews

3.1
172 reviews
5 stars
58
4 stars
25
3 stars
25
2 stars
12
1 star
52

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers praised the food as delicious and fresh, particularly the cheesesteaks and fries.

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Order Accuracy

Several customers reported issues with incorrect orders and poor handling of requests.

Cleanliness and Environment

Some reviews mentioned unsanitary conditions and a dirty kitchen area, impacting the overall dining experience.

Value for Money

Customers expressed dissatisfaction with portion sizes and pricing, feeling that the value did not match the cost.
  • BW
    Brittney Williamson
    Dec 27, 2025
    5.0
    Very good I was impressed with the food I ordered
  • SC
    SirBobCat9er Clown
    Dec 21, 2025
    5.0
    The food was delicious 🤤
  • AN
    Amie Neil
    Dec 10, 2025
    1.0
    Girl was extremely rude about picking up an order and barrated me about it.
  • CE
    C. Elmore
    Nov 23, 2025
    1.0
    I’ve given this Charleys location multiple chances, but the experience is consistently disappointing. The staff is unprofessional and discourteous, and customers are rarely greeted. No one seems to understand how their own online system works, which causes unnecessary delays and confusion. The food is often rushed, poorly prepared, or stale. There is also a particular cook short, light-skinned female, who is consistently rude. She always seems irritated, is short with customers, and makes people feel like they’re bothering her just by placing an order or asking a question.
  • CB
    Christy Burnham
    Sep 7, 2025
    1.0
    i used the self thing to order my daughter food, i didn’t know wings didn’t come with ranch and there was a long line so i asked the girl for a ranch she said .55 cent i only had my phone and she processed to tell me to stand in line for a ranch by then my food would get cold. this was for my daughter it’s her bday and she wanted some wings the way they acted and talked to me was so rude. the manager does not like her job and has to be a mistrals a person for the way she was acting over a ranch. i could have paid on the self thing. a customer in line offered to pay for the ranch for my baby to eat and they even refused his money because it was for me. everyone there was rude and that’s no way to conduct business .only thing i asked was so wings don’t come with ranch and she acted like the world was going to end or she had to go make the ranch her self. worst customer experience ever and the manager needs to find another profession

Frequently Asked Questions About Charleys Cheesesteaks

Where is Charleys Cheesesteaks located?

Charleys Cheesesteaks is located at 2801 Memorial Pkwy SW, Huntsville, AL 35801, USA.

What are the regular opening hours for Charleys Cheesesteaks?

Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.