Numerous reviews highlighted poor customer service, with staff being rude, indifferent, and unhelpful.
Food Quality
While many customers praised the food as delicious, there were complaints about inconsistency in portion sizes and quality.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty kitchen areas.
Long Wait Times
Customers frequently reported long wait times for orders, contributing to a negative dining experience.
Pricing Issues
There were complaints about high prices, especially regarding drink refills and portion sizes not matching expectations.
CE
C. Elmore
1 day ago
1.0
I’ve given this Charleys location multiple chances, but the experience is consistently disappointing. The staff is unprofessional and discourteous, and customers are rarely greeted. No one seems to understand how their own online system works, which causes unnecessary delays and confusion. The food is often rushed, poorly prepared, or stale.
There is also a particular cook short, light-skinned female, who is consistently rude. She always seems irritated, is short with customers, and makes people feel like they’re bothering her just by placing an order or asking a question.
CB
Christy Burnham
Sep 7, 2025
1.0
i used the self thing to order my daughter food, i didn’t know wings didn’t come with ranch and there was a long line so i asked the girl for a ranch she said .55 cent i only had my phone and she processed to tell me to stand in line for a ranch by then my food would get cold. this was for my daughter it’s her bday and she wanted some wings the way they acted and talked to me was so rude. the manager does not like her job and has to be a mistrals a person for the way she was acting over a ranch. i could have paid on the self thing. a customer in line offered to pay for the ranch for my baby to eat and they even refused his money because it was for me. everyone there was rude and that’s no way to conduct business .only thing i asked was so wings don’t come with ranch and she acted like the world was going to end or she had to go make the ranch her self. worst customer experience ever and the manager needs to find another profession
GV
Genesis Brooks Viverette
Aug 25, 2025
5.0
My family and I wanted to eat something different for dinner on Friday, August 22nd, 2025. We ordered three six piece Sweet Teriyaki wings with two Small Chicken subs. The food was fresh and the wings were so delicious. The staff were kind and attentive. Oh, the best part is that the prices are reasonable. We will definitely eat here again!
MS
Mary Scott
Aug 25, 2025
1.0
Horrible place. Don’t waste your money or time. Customer service was bad. They side eyed me constantly and just looked like they hated I was there. I ordered a small cheesesteak sandwich and they hardly put any meat on there. So much of the bottom of the bread was visible. Maybe about two tablespoons of meat were on this sandwich. It was horrible.
KN
Kayla Newby
Jul 27, 2025
1.0
Customer service is horrible. After waiting 10mins for some cheese fries I asked how much longer and got the worst attitude from the girl who threw them up on the counter. Don’t waste your time just eat at one of the many other choices.
Frequently Asked Questions About Charleys Cheesesteaks
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 2801 Memorial Pkwy SW, Huntsville, AL 35801, USA.
What are the regular opening hours for Charleys Cheesesteaks?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery, takeout, or drive-through service?
No, Charleys Cheesesteaks is closed for delivery, takeout, pickup, and drive-through services every day of the week.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards as payment options.
What type of cuisine does Charleys Cheesesteaks serve?
Charleys Cheesesteaks is a sandwich restaurant specializing in cheesesteaks and related sandwiches.
What is the timezone for Charleys Cheesesteaks location?
The timezone for Charleys Cheesesteaks in Huntsville, AL is America/Chicago.
Is there a website where I can view the menu for Charleys Cheesesteaks?
Yes, you can view the menu at https://order.charleys.com/menu/parkway-place-mall/
How can I contact Charleys Cheesesteaks by phone?
You can reach Charleys Cheesesteaks by calling +1 256-519-9256.
What nearby places can I visit along with Charleys Cheesesteaks?
Nearby businesses include Go! Calendars Games & Toys for hobby shopping, Cellairis for mobile phones and electronics, and Spencer's for clothing and t-shirts. You can enjoy shopping and entertainment before or after dining at Charleys Cheesesteaks.
Are there other dining options near Charleys Cheesesteaks at Parkway Place Mall?
Yes, nearby dining options include La Reyna Michoacana for ice cream and diners, Hibachi Buffet for seafood, Sbarro for pizza, Auntie Anne's Pretzels for fast food, and Thanks a Latte for coffee and smoothies.
Can I find entertainment spots near Charleys Cheesesteaks?
Yes, entertainment spots nearby include Mall Jump amusement park and Wild Dimensions arcade, providing fun activities for guests visiting the area.