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McDonald's

3.3
(1388 reviews)

Business Details

5170 Medford Drive, Hoover, AL
35226, United States
(205) 982-6741
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5170 Medford Drive, Hoover, AL
35226, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 11:00 PM
Sunday5:00 AM - 11:00 PM

Reviews

3.3
1,388 reviews
5 stars
442
4 stars
281
3 stars
251
2 stars
133
1 star
281
  • DH
    Darrian Hall
    Apr 2, 2026
    1.0
    Ordered through the app. Got to the drive thru and was put on hold for more than 10 mins!!!! Cashier stated she had to do a refund. Not sure what that has to do with taking orders but that’s ridiculous!!
  • RB
    Rhoebbie Bray
    Mar 22, 2026
    1.0
    I had a very disappointing experience at this location. Despite the store being nearly empty, it was noticeably dirty, which immediately set a negative tone. The restroom was in poor condition—the toilet wouldn’t flush properly and appeared to be malfunctioning. I even witnessed an employee inform the manager on duty that the toilet was gushing water when flushed, but the manager completely ignored the concern without any acknowledgment. Customer service was just as lacking. There was no greeting upon arrival, and it took an unusually long time to even be acknowledged and helped. To make matters worse, my order was incorrect, adding to the frustration. The overall appearance of the staff also seemed unkempt, which only reinforced the lack of cleanliness throughout the store. Overall, this visit reflected poor management, lack of attention to cleanliness, and subpar customer service. I would not recommend this location based on my experience.
  • BG
    Barbara Gable
    Mar 11, 2026
    5.0
    Thr service was great the drive threw employees was so nice
  • BH
    Beck H
    Feb 21, 2026
    5.0
    Went thru the drive thru late after a very long day. Jermaine was such a blessing.
  • AR
    Ashley Reese
    Feb 14, 2026
    1.0
    I placed an order in the app for a sundae and ice cream. Once at the window to pickup my order I am told that the machine is down , and offered something else. I declined and asked for a refund. The manager said I have to request a refund through the app. The app specifically states I have to contact the store from where the purchase was made. Very annoying! Also the fries taste like they were cooked in old grease, yuck !

Frequently Asked Questions About McDonald's

What are the daily operating hours of McDonald's at 5170 Medford Drive, Hoover, AL?

McDonald's at 5170 Medford Drive, Hoover, AL is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery service is available daily from 5:00 AM to 10:30 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 05, 2026Yext Knowledge Graph
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