Krispy Kreme

Reviews

• AS

  Allison Spear

  4 days ago
  2.0
  I never leave reviews. In fact I have never left a review on anything. This could be due to my postpartum hormones/rage or it could be due to the fact that good customer service is not difficult. But this was the absolute slowest service I have ever received. The drive thru wasn’t budging. So I parked and went inside. I was third in line. It took almost THIRTY minutes to fill my order. There were initially 3 people working. Another person was outside on break. Eventually, 3 additional people come out from the back and service sped up. There is absolutely no reason it should take that long to fill an order of already made donuts. There was no greeting from any staff. No acknowledgement about the wait. And certainly no apologies offered. If you don’t like working a customer service job then get another job. It’s really not that difficult to just say “sorry for the wait” it truly does go a long way. While in line, 2 customers behind me left. They are for sure losing business due to this. I would rather do my taxes than deal with this terrible service.
• SF

  Samantha Fox

  6 days ago
  1.0
  my office ordered donuts to be delivered and they showed up with a dead roach inside. krispy kreme refused to take responsibility for this and will not give any refund. DO NOT ORDER FROM HERE. DISGUSTED!! 1 star is too generous but zero stars is not an option. #kripsykremespecial
• SD

  scott durden

  Apr 17, 2026
  1.0
  Ordered online at 2:00 o'clock for an online pickup at 7:00 o'clock. Arrived to find the special glazed donuts were not available. Did not receive an email or telephone call to let me know. I then had to ask for a refund, after being told I was not charged. Worst of all, nobody apologized for anything at all.
• KH

  Katrina Haynes

  Apr 15, 2026
  1.0
  Unprofessional! Waited in line forever and then they tell us we have to order online to get the deal .so I stepped back as the ppl in front of us did and the couple behind us went right up and did their order and ordered the same thing I did . We still had to wait 20 minutes but they got theirs right then and didn’t order online .
• DL

  Daniel Lucas

  Apr 15, 2026
  1.0
  Absolute trash lately. Last few times Ive ordered they are always stale, like they were days old. Krispy Kreme used to be delicious, how the mighty have fallen, the ones I just had delivered to me are so stale that theyre actually chewy. Krispy Kreme donuts are never supposed to dissapoint time after time, yet somehow this Hoover store finds a way.

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