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Wingstop

3.2
(481 reviews)

Business Details

1539 Montgomery Hwy, Hoover, AL
35216, United States
(205) 979-6600
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Hoover 31. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
1539 Montgomery Hwy, Hoover, AL
35216, United States

Hours

Reviews

3.2
481 reviews
5 stars
178
4 stars
66
3 stars
46
2 stars
41
1 star
150

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including dry wings, burnt grease, and poorly prepared items.

Customer Service

Customer service experiences varied widely, with some praising staff friendliness while others reported rudeness and unhelpfulness.

Wait Times

Numerous reviews highlighted excessively long wait times for food, both for in-store orders and online pickups.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and issues with food handling.

Order Accuracy

There were multiple complaints about incorrect orders and missing items, leading to customer frustration.
  • AY
    Ashley Y
    Feb 23, 2026
    3.0
    Food good Need to speed it up with service Workers need gloves on when working
  • TP
    Topher P
    Feb 21, 2026
    1.0
    Waited 40+ minutes for my order. Watched them put the bag on the shelf, they knew I was here and didn’t bring the bag out to me, had to wait 10 minutes because nobody was at the front counter. We get home and there are no fries with my order and the chicken is severely under seasoned. This place continuously sucks every time I go😂😂
  • MM
    MUDDA
    Jan 17, 2026
    1.0
    Chicken wings old and dry. NEVER AGAIN. I normally do not use Uber food delivery but because I am taking care of my 88 year old Mother, I could not leave the Rehabilitation center. VERY DISAPPOINTED IN THE QUALITY OF THE FOOD. I PAID $22 for celery and carrots, the only items eatable.
  • BI
    Believe It & You Will Achieve It
    Jan 12, 2026
    5.0
    Great food! Always fresh and hot. Great customer service!
  • SH
    Shinice Hutchins (Shi Hutchins)
    Dec 27, 2025
    1.0
    I know it was Christmas Eve but my wings had a horrible aftertaste like a soapy aftertaste. Not sure how to really explain it . But when I called the manager on duty said it wasn’t anything he could do about it . Good to say I will never spend my money here anymore .

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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