Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
1,600 reviews
5 stars
403
4 stars
307
3 stars
223
2 stars
149
1 star
518
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with long wait times in both drive-thru and dining areas.
Food Quality
Many reviews mentioned cold or poorly prepared food, including stale buns and incorrect orders.
Cleanliness
The restaurant was often described as dirty and poorly maintained, with unsanitary conditions reported.
Staff Attitude
Numerous customers experienced rude or dismissive behavior from staff, contributing to a negative dining experience.
Operational Issues
The location frequently closed unexpectedly or had issues with taking orders, leading to customer frustration.
- CSChad Schwartz6 days ago2.0It's typically been a pretty disappointing experience. Last time I ordered a chocolate frosty, they handed me a vanilla, when I asked them about it they just said ok and ignored the issue. Apparently the chocolate was frozen? But I wasn't even asked if there was anything they could do or anything like that. On top of that, all of the food was cold. This is just one of many disappointing experiences I've had.
- ELEmily LindseyNov 9, 20251.0Waited 15 minutes with zero people in the drive through and left without anyone ever taking our order. I have been craving Wendy’s chili and we tried coming here yesterday too. Yesterday we waiting ten minute at the drive through window before someone took our order and they said it would be an hour and a half wait for chili. We give up. Won’t do business here anymore.
- LCLawrence ColeNov 8, 20253.0The lady who worked with us was attentive and polite. Ther restaurant was clean inside, but lacking at several points. No napkins but a role of hand towels was provided at the order counter. Toilet paper was not in its dispenser. A whole stack of large cups were ripped/broken. Lids for the cups were not available at the drink counter. There were no toys for the kid's meal, but the kind lady did give us frosties instead. The heart breaking issue were the fries. When did the natural great tasting Wendy's fries go to a new style of fry? Taste was was far below what we expected. Wendy's former fries often tipped our decision to favor Wendy's over other possibilities. Not so anymore with these new style fries. Hope this Wendy's get things straightened out. Corporate, please give us back the best fries!
- SSSilky ShockaNov 4, 20251.0No customer service language at all. Feels like im ordering a drink at a motorcycle bar. Actually thats an insult to a motorcycle bar. Just bad service AND SLOW SUPER SLOW SERVICE. Its been that way for months far as I know.
- JCJacquline ConnorOct 30, 20251.0I was hungry me and the family.I seen Wendy’s got excited. the Hoover location so in my head I’m thinking this is worth the money. at the speaker i was rushed by a guy. He didn’t even ask me what sodas on my second and third order which was on the same ticket. three orders no dipping sauce no fry in one bag and I didn’t get a receipt. Yeah I’m never coming to this Wendy’s again.
Frequently Asked Questions About Wendy's
Is Riverchs Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Hoover, AL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Hoover, AL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (205) 326-7255.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Riverchs Wendy’s serve breakfast?
Yes, this Wendy’s location in Hoover, AL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's in Hoover, AL?
The drive-thru is open daily from 6:30 AM to midnight.
Does the Hoover Wendy's location offer breakfast?
Yes, this Wendy's location serves breakfast with options like combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order delivery from this Wendy's location?
Delivery is available where supported. Use the app or order.wendys.com and enter your address to see if delivery is available near you.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's in Hoover, AL for feedback or questions?
You can call (205) 326-7255, use the live chat on the contact page at wendys.com, or call 888-624-8140 to reach customer care.
Are there other fast food restaurants near Wendy's on Montgomery Hwy?
Yes, nearby is another Wendy's, Panda Express for Chinese and Asian fast food, and Chipotle Mexican Grill for Tex-Mex cuisine, offering variety if you're exploring dining options.
What gas stations are close to Wendy's in Hoover, AL?
Nearby gas stations include Exxon & Mobil Stations, Mobil, Jet Pep, and Shell, which can be convenient for fueling up before or after dining at Wendy’s.
Are there any shopping opportunities near this Wendy's location?
Yes, you can visit places like The Vintage Shoppes, Trader Joe’s, Michaels Stores, Office Depot, Bed Bath & Beyond, and Big Lots nearby for shopping needs.
Does Wendy's in Hoover offer dine-in and takeout options?
Yes, this Wendy's offers dine-in, drive-thru, takeout, and delivery where available.
Where can I find Wendy’s menu and nutrition information?
You can view menu pricing and nutrition details on order.wendys.com or the Wendy’s mobile app by selecting your location and viewing each item's details.