Taco Bell

3.7
1179 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 1821 Montgomery Highway in Hoover. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1821 Montgomery Highway, Hoover, AL
35244, United States

Hours

Reviews

3.7
1,179 reviews
5 stars
458
4 stars
320
3 stars
149
2 stars
70
1 star
182

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed fresh and well-prepared meals, while others reported stale or poorly made items.

Customer Service

Customer service experiences varied greatly; some praised friendly staff, while many complained about rudeness and unprofessional behavior.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.

Cleanliness and Environment

Some customers noted that the restaurant was clean and inviting, while others reported poor conditions and lack of attention from staff.

Service Speed

Service speed was inconsistent; some customers experienced quick service, while others faced long wait times and delays.
  • TW
    Tucker White
    Dec 19, 2025
    1.0
    Just left, ate my food in the car and honestly I was super hungry so I didn’t notice until I was like 3 tacos in that the meat had a super off taste. Got chicken, steak, beef and chicken and steak were just cold but the beef wasn’t good at all, very metallic taste. Not sure what was going on but I definitely don’t feel great after eating it. This was a good confirmation that fast food honestly isn’t a good option anymore.
  • AA
    Andi
    Dec 2, 2025
    2.0
    Look, I’m a simple gal. I get the same meal from this restaurant maybe once or twice a week on the days I don’t take lunch to work, and this location gets it right probably 99% of the time, and how could they not with a mobile order that is probably the simplest thing one could get from this place? HOWEVER, there used to be a girl with hair the color of a Baja Blast who worked the drive thru window just about every single time I went here and suddenly she’s gone, and with her, the good customer service. I used to zip through the line like Usain Bolt racing an average middle aged white male. It could just be correlation and not causation, but the new people at the window do not hold a dime to the tight ship customer service I can only assume was run by the girl no longer there. I can’t imagine she was fired because she was always very nice, so if she quit, hoping she’s doing well. Maybe get her back in the store for a couple of hours and have her teach the new workers how to do well at their job. I know it TACO BELL— I don’t expect a 5 star dining experience, okay? But to have people sit and wait at the drive thru speaker for extended periods of time just to order, and then stay in the line for another 10 minutes to get my food is lowkey insane. Blue hair girl never treated me this way.
  • MS
    Monica Snow
    Nov 25, 2025
    1.0
    Just went through drive through and the girl taking the order had the worst customer service very unprofessional and lazy!
  • KS
    KAREN SAXON
    Nov 10, 2025
    5.0
    It was delicious. The restaurant was clean and inviting and the staff was nice.
  • LS
    Leona Smith
    Oct 23, 2025
    5.0
    Food was delicious! To the person working the drive thru yesterday around 2:00pm, I want to thank you for waking me up! The confused look you gave me after I received my entire order but continued sitting at the window was just what I needed. I was completely in my head about something, and your look was a wake up call to start being more present in my life and to quit dwelling on things that are out of my control. I believe the universe caused us to cross paths in order for me to have this epiphany. God bless you.

Frequently Asked Questions About Taco Bell

What are the operating hours for Taco Bell at 1821 Montgomery Highway?

Taco Bell is open from 9 AM to 3 AM Sunday through Thursday, and from 9 AM to 4 AM on Friday and Saturday.

Does this Taco Bell location offer drive-through service?

Yes, this Taco Bell location has a drive-through open during regular operating hours.