Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, incorrect orders, and rude staff, leading to frustration and disappointment.
Food Quality
While some customers praised the food as hot and delicious, others complained about cold, stale, or incorrect items.
Cleanliness
Mixed reviews on cleanliness; some noted the restaurant was clean, while others reported dirty conditions and sticky floors.
Staff Attitude
Customer experiences varied widely regarding staff friendliness, with some praising helpful employees and others noting rude or indifferent behavior.
WS
Willie Stallworth
Jan 1, 2026
1.0
😞 sucks
LB
Lauren Bowden
Dec 30, 2025
1.0
Sat in the drive thru (not just this occasion, but multiple) for 30 minutes. Not only was the drive thru line not moving but the traffic coming into the parking lot to go around and get in the drive thru or to park was at a stand still as well. I called the restaurant to ask what was going on because I was very concerned seeing as I could not move my vehicle to get out of the drive thru line much less to safety, and a gentleman answered the phone and after I asked what was going on, he told me he was short staffed and only had 2 people working.
This is a common occurrence here, I’ve even used a mobile order and waited 20 plus minutes for my food to come to my vehicle, every other time it being incorrect as well.
If you’re on a lunch break or in a hurry, this is far from fast food… do not waste your time.
And may I add as well, I when I finally got to the first window to provide my payment, I sat there for about 15 minutes and NO ONE come to take my card, so instead of holding the already long line up further, I proceeded to pull to the next window. The gentleman asked me if I had paid yet and I told him no, I waited 15 minutes at the window for someone to take my payment and no one ever showed so I proceeded to pull forward to keep the everlong line moving… guy took my card and had to walk BACK to the first window to run it.
And these people want $18 an hour but can’t even show up to work.
CH
Carolyn Hall
Dec 12, 2025
1.0
Long wait time in drive through without acknowledgment
SS
StarFyter
Dec 5, 2025
1.0
Received wrong item, no sauce, no napkins, no receipt, took more than 5 minutes to get a response at the drive through box. I will look for other similar places nearby before going here in the future.
TY
Toni Young
Nov 25, 2025
1.0
Will give you what they want to give you instead of telling you upfront that they're out of what you asked for. Manager had a rude tone when I asked for it to be changed and apparently, miraculously, they were out of my original ask and the back up too. I don't care if it's just the sauce if you're out of what a customer requests you let them know and accommodate instead of doing what you want to do with their order.
What are the daily operating hours of McDonald's at 5170 Medford Drive, Hoover, AL?
McDonald's at 5170 Medford Drive, Hoover, AL is open daily from 5:00 AM to 11:00 PM.
What are the delivery hours for this McDonald's location?
Delivery service is available daily from 5:00 AM to 10:30 PM.
Does this McDonald's have a drive-through service and what are its hours?
Yes, this McDonald's offers a drive-through service daily from 5:00 AM to 11:00 PM.
What payment options are accepted at McDonald's, 5170 Medford Drive?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services can I expect at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Can I order from McDonald's delivery service online or via an app?
Yes, you can order online via https://mcdonalds.order.online/business/-5579 or through the McDonald's App available on iOS and Android.
What are some nearby restaurants around McDonald's at 5170 Medford Drive where I could visit before or after?
Nearby eateries include Starbucks, Jimmy John's, Taproot Cafe, Jubilee Joes Cajun Seafood Restaurant, Papa Murphy's Take 'N' Bake Pizza, Chick-fil-A, Freddy's Frozen Custard & Steakburgers, Taco Bell, and Frontera Grill which offer a variety of dining options.
Are there hobby shops near this McDonald's location for customers interested in crafts and games?
Yes, hobby shops like Warhammer and Games Workshop are nearby, great for those interested in crafts and gaming.
What nearby health and medical facilities can customers find close to McDonald's at 5170 Medford Drive?
Customers can find nearby health centers including Hoover Health Center, Medical West Freestanding Emergency Department, and Medical West Hoover Health Center.
Are there any nearby beauty and wellness services close to McDonald's?
Yes, Riviera Nails & Spa and Supercuts are nearby for nail, beauty, and hair salon services.