Location.com logo
Brand Certified

McDonald's

3.3
(1382 reviews)

Business Details

5170 Medford Drive, Hoover, AL
35226, United States
(205) 982-6741
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5170 Medford Drive, Hoover, AL
35226, United States

Hours

Reviews

3.3
1,382 reviews
5 stars
440
4 stars
280
3 stars
250
2 stars
133
1 star
279

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported inconsistent service, with some praising friendly staff while others experienced rudeness and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding menu availability.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others complained about cold or stale food.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including sticky floors and unsanitary conditions.

Drive-Thru Efficiency

The drive-thru service received criticism for long wait times and inefficiencies, with some customers reporting waits of over 30 minutes.
  • BH
    Beck H
    Feb 21, 2026
    5.0
    Went thru the drive thru late after a very long day. Jermaine was such a blessing.
  • BQ
    Bob Quinn
    Feb 17, 2026
    1.0
    Horrible drive through. Wait time 29 minutes to order Still at pickup window.
  • AR
    Ashley Reese
    Feb 14, 2026
    1.0
    I placed an order in the app for a sundae and ice cream. Once at the window to pickup my order I am told that the machine is down , and offered something else. I declined and asked for a refund. The manager said I have to request a refund through the app. The app specifically states I have to contact the store from where the purchase was made. Very annoying! Also the fries taste like they were cooked in old grease, yuck !
  • SS
    Sherri
    Feb 13, 2026
    3.0
    The women that took our ordered acted like we were bothering her. And not friendly!!!!. The woman that actually gave me my food was very nice and friendly 😊.. I'm just traveling through, from Buffalo, NY to Alabama, to New Orleans to a cruise in Mexico. Back to Alabama and then NY again! Takes less strength to be kind then to be nasty! 😊
  • BB
    B A Buckland
    Jan 21, 2026
    3.0
    Filet of fish should be advertised as mini. Tasted ok but tiny.

Frequently Asked Questions About McDonald's

What are the daily operating hours of McDonald's at 5170 Medford Drive, Hoover, AL?

McDonald's at 5170 Medford Drive, Hoover, AL is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery service is available daily from 5:00 AM to 10:30 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: