McDonald's

3.3
1372 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5170 Medford Drive, Hoover, AL
35226, United States

Hours

Reviews

3.3
1,372 reviews
5 stars
432
4 stars
280
3 stars
249
2 stars
133
1 star
278

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, leading to frustration and disappointment.

Food Quality

While some customers praised the food as hot and delicious, others complained about cold, stale, or incorrect items.

Cleanliness

Mixed reviews on cleanliness; some noted the restaurant was clean, while others reported dirty conditions and sticky floors.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising helpful employees and others noting rude or indifferent behavior.
  • WS
    Willie Stallworth
    Jan 1, 2026
    1.0
    😞 sucks
  • LB
    Lauren Bowden
    Dec 30, 2025
    1.0
    Sat in the drive thru (not just this occasion, but multiple) for 30 minutes. Not only was the drive thru line not moving but the traffic coming into the parking lot to go around and get in the drive thru or to park was at a stand still as well. I called the restaurant to ask what was going on because I was very concerned seeing as I could not move my vehicle to get out of the drive thru line much less to safety, and a gentleman answered the phone and after I asked what was going on, he told me he was short staffed and only had 2 people working. This is a common occurrence here, I’ve even used a mobile order and waited 20 plus minutes for my food to come to my vehicle, every other time it being incorrect as well. If you’re on a lunch break or in a hurry, this is far from fast food… do not waste your time. And may I add as well, I when I finally got to the first window to provide my payment, I sat there for about 15 minutes and NO ONE come to take my card, so instead of holding the already long line up further, I proceeded to pull to the next window. The gentleman asked me if I had paid yet and I told him no, I waited 15 minutes at the window for someone to take my payment and no one ever showed so I proceeded to pull forward to keep the everlong line moving… guy took my card and had to walk BACK to the first window to run it. And these people want $18 an hour but can’t even show up to work.
  • CH
    Carolyn Hall
    Dec 12, 2025
    1.0
    Long wait time in drive through without acknowledgment
  • SS
    StarFyter
    Dec 5, 2025
    1.0
    Received wrong item, no sauce, no napkins, no receipt, took more than 5 minutes to get a response at the drive through box. I will look for other similar places nearby before going here in the future.
  • TY
    Toni Young
    Nov 25, 2025
    1.0
    Will give you what they want to give you instead of telling you upfront that they're out of what you asked for. Manager had a rude tone when I asked for it to be changed and apparently, miraculously, they were out of my original ask and the back up too. I don't care if it's just the sauce if you're out of what a customer requests you let them know and accommodate instead of doing what you want to do with their order.

Frequently Asked Questions About McDonald's

What are the daily operating hours of McDonald's at 5170 Medford Drive, Hoover, AL?

McDonald's at 5170 Medford Drive, Hoover, AL is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery service is available daily from 5:00 AM to 10:30 PM.