Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,945 reviews
5 stars
490
4 stars
337
3 stars
338
2 stars
207
1 star
573
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with rude staff and a lack of responsiveness to customer needs.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Wait Times
Customers frequently complained about excessively long wait times, both in the drive-thru and inside the restaurant.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty bathrooms and unkempt dining areas.
Food Quality
There were complaints about food being served cold, stale, or improperly prepared, contributing to overall dissatisfaction.
- DMDraken Mon2 days ago3.0I will be stopping tomorrow to get the items i was missing,I ordered around 10:30pm thank you
- JSJulia SmalleyJan 1, 20261.0Walked into the women’s bathroom and there was vomit everywhere, Told the workers and they said someone was suppose to pick it up. My husband went to the men’s bathroom and it was just as trashed. Would not recommend eating or using their bathroom! The floors are disgusting.
- CSC SellDec 24, 20251.0Terrible customer service on Christmas Eve. Very rude employees working at the Montgomery Highway location around 9pm. One of the employees was telling the other employees to not help customers.
- JFJimmy FarhatDec 24, 20252.0What a bunch of miserable people working here. Customer service is horrible. I know you’re McDonald’s and you’re trying to keep your average reviews at 3 stars and pretty much a monopoly. People are coming anyways so yall don’t care about customer service. How about using some of your billions that you make and bump the managers pay so they can properly manager the restaurant and make sure the lazy miserable employees do something or hold them accountable.
- BGBrian GrafDec 20, 20252.0the person at the window had a bad attitude when I asked for a side of Mac sauce because you can't order this on the app
Frequently Asked Questions About McDonald's
What are the regular hours of operation for this McDonald's location?
McDonald's in Hoover, AL, is open daily from 5:00 AM to 1:00 AM on weekdays and Sunday, and until 2:00 AM on Thursday, Friday, and Saturday.
What are the drive-through hours at this McDonald's?
The drive-through is open daily from 5:00 AM to 1:00 AM on most days, with extended hours until 2:00 AM on Friday and Saturday.
What delivery services does McDonald's offer?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery options for your convenience.
How can I order from this McDonald's online?
You can order online through McDonald's delivery website or use the McDonald's app available on both Apple and Android devices.
What payment methods are accepted at this McDonald's?
They accept a variety of payment options including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there WiFi available at this McDonald's?
Yes, this McDonald's location offers WiFi services to customers.
Does this McDonald's have a drive-thru?
Yes, there is a drive-thru available at this McDonald's for quick and convenient service.
What nearby restaurants can I visit before or after dining at McDonald's?
Nearby restaurants include Purple Onion, which offers American and Mediterranean cuisine, Taco Bell for Mexican fast food, Baskin-Robbins for ice cream and desserts, Wingstop for chicken wings, and Burger King for burgers.
Are there nearby convenience stores close to McDonald's?
Yes, convenience stores like EVERYDAY QUICK STOP, Circle K, and Citgo are located close to McDonald's, providing easy access to snacks, gas, and other essentials.
What nearby services can customers access near McDonald's?
Customers can find several nearby services including Thompson's Frame Factory for arts and crafts, Charles Daniel - State Farm Insurance Agent, MedCenter Hoover for urgent care, BBVA Bank, and Express Oil Change & Tire Engineers for automotive needs.