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McDonald's

3.0
(1955 reviews)

Business Details

1547 Montgomery Hwy, Hoover, AL
35216, United States
(205) 979-2386
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1547 Montgomery Hwy, Hoover, AL
35216, United States

Hours

Reviews

3.0
1,955 reviews
5 stars
490
4 stars
338
3 stars
339
2 stars
207
1 star
581

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely slow service, with long wait times in both the drive-thru and inside the restaurant, often exceeding 30 minutes.

Food Quality

Several reviews highlighted issues with food quality, including undercooked items, incorrect orders, and food served cold or stale.

Staff Attitude

Many customers experienced rude or unhelpful staff, with reports of disrespectful behavior from both employees and management.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.
  • CS
    Carliie Shayy
    4 days ago
    1.0
    They too slow here and they’re score is a 85
  • DC
    Daniel Castaneda
    Feb 10, 2026
    1.0
    I waited approximately 30 minutes for my order, which was a double quarter pounder meal. Unfortunately, once I received my food, I discovered that the sandwich was raw and not properly cooked. Given the wait time, this was especially disappointing and concerning from a food safety standpoint. I was also in a rush to return to work and was unable to come back to the restaurant to notify staff of the issue at the time. I hope management takes this feedback seriously and works to improve both quality control and service for future customers.
  • RF
    Rory Fowler
    Feb 4, 2026
    1.0
    McDonald’s has been serving food for 70 years, yet this location acts like they’ve never seen a French fry. Mobile order - 40 minutes. 10+ employees in the back looking busy while actually doing nothing. If I was the franchise owner of this location, I’d just burn it to the ground and sell the property. It would be more profitable.
  • CR
    Corey Ramsey
    Jan 25, 2026
    1.0
    On 1/25/26 Managers on duty were disrespectful to the Caucasian employees. Lying about them and making one leave before her shift was done and wouldn't let the other employee clock in but let all the African American employees clock in on time. Managers on duty were Chiquita Green and Mellenia Hale. When confronted they tried to say that the Caucasian employees were being disrespectful.
  • XX
    X
    Jan 21, 2026
    1.0
    Staff harassed me because my service dog wasn't marked as a service dog while I was just there for less than 5 minutes for a coffee I'd already ordered in app. I tried to explain no service dogs aren't required to be marked per the Federal ADA laws over and over and I did answer the only 2 questions they can ask "is that a service dog" "yes" (they did not ask this second question yet I still offered the information) "what task is it trained to do?" "medical Alerts" they illegally asked for fake service dog registration paperwork (I say fake because as I told them there is no federal registry so any paperwork is fake) they kept saying they have patches just next time have him wear them 1. The ADA laws explicitly say I do not have to 2. (As I informed them) Anyone can buy those patches on Amazon including fake service dog handlers. They would not let this go mind you my dog never once bothered anyone or acted out in anyway and even performed a task on command (due to my anxiety of being harassed I had him perform deep pressure therapy for a moment to help me self regulate and calm. This location obviously missed the part of employee training that tells employees how to handle service dogs and willingly violated federal law over and over and over despite me telling them they were doing so. This location needs a service dog March and a lawsuit then some new employees who actually know what they are doing since my vanilla latte came out plain to boot

Frequently Asked Questions About McDonald's

What are the regular hours of operation for this McDonald's location?

McDonald's in Hoover, AL, is open daily from 5:00 AM to 1:00 AM on weekdays and Sunday, and until 2:00 AM on Thursday, Friday, and Saturday.

What are the drive-through hours at this McDonald's?

The drive-through is open daily from 5:00 AM to 1:00 AM on most days, with extended hours until 2:00 AM on Friday and Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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