Krispy Kreme

3.8
2941 reviews
Get DirectionsCallWebsite

Business Details

1990 New Patton Chapel Rd, Hoover, AL
35226, United States
(205) 822-8272
https://site.krispykreme.com/al/hoover/1990-new-patton-chapel-rd
GoogleFacebookInstagramTwitter

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Hoover.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
1990 New Patton Chapel Rd, Hoover, AL
35226, United States

Hours

Reviews

3.8
2,941 reviews
5 stars
1,498
4 stars
469
3 stars
253
2 stars
202
1 star
519

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude staff, slow service, and poor handling of online orders.

Product Quality

While many customers enjoyed the freshness of the donuts, there were numerous complaints about receiving cold or stale products, as well as incorrect orders.

Atmosphere

The atmosphere received positive remarks, with customers appreciating the cleanliness and the visual appeal of watching donuts being made.

Pricing

Customers noted that prices have increased, leading to mixed feelings about value for money, especially when product quality was lacking.
  • SL
    Stephanie Lucas
    3 days ago
    3.0
    We don’t get Krispy Kreme very often but when we do, we always look forward to it because they are our favorite donuts and always consistently good. Tonight was not that. The donuts were a different consistency than normal and the chocolate glaze was runny and a weird flavor. If we didn’t live so far from the store, we would have returned them. Overall we are extremely disappointed in this visit.
  • RW
    Robby Ward
    Jan 3, 2026
    1.0
    This Krispy Kreme place has workers that don’t pay attention and give you other peoples orders.
  • AM
    austin moore
    Jan 1, 2026
    1.0
    Have been to this location multiple times and each time we go they never have anything in stock. Thought this may have just been a busy weekend thing but come to find out it’s almost an every week thing. Don’t waste your time
  • SS
    Sheryl Kemp (Sheryl)
    Dec 27, 2025
    4.0
    I placed an online order and when I got there they did not have any of the donuts for my custom dozen. So, I decided to try some of the new items: cheesecake, cinnamon roll, and cinnamon apple. They are OK. I really miss my lemon filled and my boyfriend could not get his chocolate iced cream filled. The last two times we've gone they're always out.
  • RC
    Robert Claridy
    Dec 18, 2025
    5.0
    I was impressed by the atmosphere. Customers are are to see the line and there was just something about being able to see the donuts on the assembly belt that reminds me of my home town of Akron, Ohio (Maple Street location).
Read more reviews on Google

Frequently Asked Questions About Krispy Kreme

What are the delivery hours for Krispy Kreme in Hoover?

Delivery is available every day. Monday through Thursday and Sunday from 6:15 AM to 9:45 PM. On Friday and Saturday, delivery is available from 6:15 AM to 10:45 PM.

When can I use the drive-through at Krispy Kreme Hoover?

The drive-through is open Monday through Thursday and Sunday from 6:00 AM to 10:00 PM, and on Friday and Saturday from 6:00 AM to 11:00 PM.