Jimmy John's

3.7
185 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4730 Chace Circle, Hoover, AL
35244, United States

Hours

Reviews

3.7
185 reviews
5 stars
99
4 stars
25
3 stars
13
2 stars
9
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service from staff, particularly highlighting employees like Becca and Orlando.

Food Quality

While some customers enjoyed the sandwiches, there were multiple complaints about inconsistent food quality, including missing ingredients and incorrect orders.

Speed of Service

Several reviews noted that the service was not as fast as expected, with some customers experiencing long wait times for their orders.

Cleanliness

The restaurant was frequently described as clean and well-maintained, contributing positively to the overall dining experience.

Management Issues

There were complaints about poor management and customer service, particularly regarding handling complaints and order issues.
  • AW
    Avis Williams
    Dec 28, 2025
    5.0
    I love the Hoover location! Orlando was so helpful and displayed excellent customer service. He greeted me with such delight and helped me decide what I wanted. Orlando was also very patient with me. I will definitely be returning and would highly recommend 😊
  • UD
    Unique Miss D
    Dec 9, 2025
    5.0
    Love then unwich turkey bacon
  • SC
    Sean Cust
    Nov 24, 2025
    5.0
    I went to store #1657in Hoover, AL. The first time I visited was on a Sunday and Becca was the only employee there. Becca was absolutely PHENOMENAL!! She was friendly, kind, attentive, made my sandwich quickly and correctly without needing to ask me again. I just cannot stress enough how amazing Becca was that afternoon. I returned to that location about 10 days later and Becca was there again with Orlando. Again, the service by both Becca and Orlando was nothing short of perfection. I don't eat out often, but when I do, I will certainly have this Jimmy John's location in mind, especially if Becca and Orlando are working that day. In a day and age where customer service is severely lacking in all industries, Becca and Orlando were a breath of fresh air. Hopefully, someone from corporate reads this and rewards them accordingly, they both deserve the recognition.
  • CS
    Cameron al Shaqar
    May 30, 2019
    3.0
    Good food but the employees I watched make my sandwich wasn't as clean as I would like. It would be nice if they expanded their delivery locations
  • JS
    jose sanchez
    Oct 13, 2017
    1.0
    It is very rare that in these restaurants you have to wait for your order they were somewhat slow to serve, the floor was wet and did not fast as fast and my sandwichs were not well prepared the ham was out of the bread.